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The Como Melbourne by Accor

5.0 star property

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Apartment, 2 Bedrooms, Kitchen | View from room
Exterior
Premium bedding, pillow-top beds, minibar, in-room safe
Exterior
Premium bedding, pillow-top beds, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Housekeeping
  • Breakfast available
  • Parking available
  • Air conditioning
  • Laundry

Explore the area

Map
630 Chapel Street, South Yarra, VIC, 3141
  • Chapel Street
    ‪1 min walk‬
  • Royal Botanic Gardens
    ‪3 min drive‬
  • Melbourne Cricket Ground
    ‪3 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪33 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms, Kitchen

Apartment, 2 Bedrooms, Kitchen | Premium bedding, pillow-top beds, minibar, in-room safe

Apartment, 2 Bedrooms, Kitchen

  • 90 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Jetted Tub

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, pillow-top beds, minibar, in-room safe

Superior Room, 1 King Bed

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Premium bedding, pillow-top beds, minibar, in-room safe

Superior Room, 2 Single Beds

  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Apartment, 1 Bedroom, Kitchenette

Apartment, 1 Bedroom, Kitchenette | Premium bedding, pillow-top beds, minibar, in-room safe

Apartment, 1 Bedroom, Kitchenette

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub (Private Office)

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, 1 King Bed, Jetted Tub (Private Office)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

The Como Melbourne by Accor

Eco-certified Melbourne hotel connected to a shopping centre, steps from Chapel Street
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a conference centre are on-site. Housekeeping is available on request.
The Como Melbourne by Accor offers 111 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with premium digital channels, pay-per-view films and Netflix. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Melbourne hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna, a fitness centre and complimentary bicycles.
Our customers tell us that they can't get enough of the helpful staff at The Como Melbourne by Accor. During your stay, you'll be connected to a shopping centre and just a quick walk from Chapel Street. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy a bite to eat at The Brasserie, a brasserie that serves local and international cuisine
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Chapel Street and 13 minutes on foot from Prahran Market
  • Airport shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. As a guest of The Como Melbourne by Accor, you'll find an indoor pool, a sauna, a fitness centre, and complimentary bicycles. Event space at this hotel measures 6189 square feet (575 square metres) and includes a conference centre. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified The Como Melbourne by Accor. The hotel can provide concierge services and wedding services. Parking is available for a fee.

This Melbourne hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
The Brasserie – This brasserie specialises in local and international cuisine and only serves breakfast.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, French, Hindi, Indonesian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (AUD 39 per day); discounts available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Parking on site (AUD 49 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; AUD 40 per person
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Free bicycle rentals
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Baby bath
  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference centre (6,189 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Lift (120 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch TV with premium digital channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 1.4 per cent for credit card payments
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 40 per person
  • Airport shuttle fee: AUD 180 per vehicle (one-way, maximum occupancy 4)
  • Self-parking fee: AUD 49 per day
  • Nearby parking fee: AUD 39 per day (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80.0 per night
  • High chair fee: AUD 0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds, sofa beds and high chair
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a smoke detector
The Como Melbourne by Accor offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Como Collection
Como Melbourne
Como Melbourne MGallery
Como Melbourne MGallery Collection
Como Melbourne MGallery Collection Hotel
Como Melbourne MGallery Collection Hotel South Yarra
Como Melbourne MGallery Collection South Yarra
Como MGallery
MGallery Collection Melbourne
MGallery Como

The Como Melbourne by Accor Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 695 out of 1001 reviews
Rating 8 - Good. 228 out of 1001 reviews
Rating 6 - Okay. 55 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Nena

Stayed 2 nights in Dec 2024

6/10 Okay

Judith

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is tired. Needs a major renovation. Closet space and drawers totally inadequate although the room was very large with much wasted space. Towels are small and worn, bathrobe cheap. No extra blanket in the room which even after adjusting the aircon was cold. Staff were excellent and very helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EASY!
Stayed 2 nights in Oct 2024

10/10 Excellent

Neil

Stayed 1 night in Nov 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Bradley

Liked: Cleanliness, property conditions & facilities
Hotel staff were very invested.
Stayed 1 night in Nov 2024

4/10 Poor

Veronica

Below average. My room had a water leak and it smelled like mould. Quite underwhelmed for a 5 star hotel. Hotel poorly managed - staff did their best but cracks were evident. Everything seemed generic. No joy to be found here.
Stayed 2 nights in Oct 2024

8/10 Good

Bree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2024

8/10 Good

Svetlana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous comfortable apartment, clean as pictured
We had a 2 bedroom, 2 baths with full kitchen apartment, sleeping 4 people. The room was gorgeous, a lot of room, comfortable & clean. However, the entry to the hotel smelt like something was dead, making it quite awful dry-reaching when travelling in & out of the hotel. We asked what the smell was & each time mentioned "they couldn't smell anything?" Parking was offered to all 4 people but when we all arrived individually, were told it was only for one car & the other 3 would have to park elsewhere. We triple checked this & couldn't believe reception denied that could be the case - either way though, after much distress, they let us leave all our cars there but then charged $49 for additional cars, not what we planned for. Had we known, it would've been cheaper to park in a undercover garage. Breakfast was nice but the hot food is cooked away from the dining area & brought to the table - not often hot enough, cooled off by the time we received it. Variety was good but not the total full buffet package we are use to getting from other hotels with the same star rating.
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying at Como
Stayed 1 night in Aug 2024

10/10 Excellent

Naomi

Stayed 1 night in Aug 2024

10/10 Excellent

Louise

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities
Good hotel in a convenient location. Nice quiet rooms. I went to the brasserie for breakfast but nobody around. Waited for 5 mins and then gave up and went out for breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay. The apartment was lovely and spacious with a nice park view at the full length windows.
Stayed 3 nights in Apr 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
x
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024

8/10 Good

Terrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this hotel, comfy rooms, central location, good staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aaron

Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

6/10 Okay

Josephine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sobala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely
Stayed 2 nights in Feb 2024

10/10 Excellent

neville

Liked: Cleanliness, property conditions & facilities
Always a lovely place to stay, so handy to train station, cafes,shops, staff are very friendly, would definitely stay there again
Stayed 2 nights in Jan 2024

8/10 Good

Sanaz

Liked: Staff & service
Stayed 3 nights in Jan 2024