6/10 Okay
Greg
Travelled with partner
29 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
Great concept and the rooms are well done, some staff were ok but check in staff are shared between Adina and Interlude, they weren't helpful or knowledgeable.
More than once when we asked questions, we were sent to someone else who then also may not have answers.
Biggest disappointment was some things are very different to what's advertised.
We were looking forward to enjoying time in the well-advertised Olivine Wine Bar, well too bad, despite it being advertised as a highlight and open 7 days a week (opening days have changed since we were there, not before) it wasn't open.
Interlude had no food or drinks available for the evening we stayed. We had to leave Interlude and go to the fast-food outlets in the external complex. We could exit Interlude and access the fast-food outlets from an internal complex door but to re-enter Interlude we weren't able to use the same door. Apparently for security reasons, so we had to exit the complex and walk back via dimly lit foot paths. Clearly the security being considered when this decision was made was not the security of paying guests.
The pool was advertised as exclusive to Interlude guests and 35 degrees, it was not exclusive, no private time as advertised and speaking with another person there he'd measured the water temp as 27 degrees. It was cold.
Breakfast was very good, great service and good food.
All in all, a great concept very poorly executed and very little concern for providing what is advertised to the paying guest.
Greg
Stayed 1 night in Sep 2024
