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Hotel La Cascada Cristalina

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel La Cascada Cristalina

Reception
Free WiFi
Free WiFi
Exterior
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Pool
    Pool
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
Carrera 54 Via a Carmen de Apicala Melga, Melgar, 734001
  • San Francisco de Asis Church
    3 min drive
  • Piscilago Water Park
    8 min drive
  • Piscilago Zoo
    9 min drive
  • Girardot (GIR-Santiago Vila)
    46 min drive

Room options

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About this property

Hotel La Cascada Cristalina

Hotel in Melgar with 24-hour front desk and outdoor pool
This hotel features an outdoor pool, a restaurant and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, laundry facilities and a 24-hour front desk.
Hotel La Cascada Cristalina offers 19 air-conditioned accommodations, with free toiletries. Flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and a children's pool are on site.
Our customers tell us that they enjoy the overall property condition at Hotel La Cascada Cristalina. During your stay, you'll be close to San Francisco de Asis Church. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at hotel cascada cristalina, a family restaurant that serves local cuisine
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe and laundry facilities
  • Just a 3-minute drive from San Francisco de Asis Church and 8 minutes from Piscilago Water Park
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
There's a restaurant on site. WiFi is free in public spaces. Hotel La Cascada Cristalina offers its guests an outdoor pool and a children's pool. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Hotel La Cascada Cristalina also features barbecue grills, a garden, and a picnic area. Self parking is free.

Smoking is allowed in designated areas at this 3-star Melgar hotel.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 10:00 AM.
Hotel cascada cristalina – This family restaurant specialises in local cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7 AM to 10:00 AM for a fee: COP 10,000 for adults and COP 8,000 for children
  • A restaurant

Restaurants on site

  • hotel cascada cristalina

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2012
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: COP 25000 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 110 lb per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for COP 38000 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
  • Resort fee: COP 9000.00 per person, per night
The resort fee includes:
  • In-room safe

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately COP 10000 for adults and from COP 8000 for children
  • Airport shuttle fee: COP 400000 per room (one-way)
  • Pet fee: COP 25000 per pet, per night
  • Rollaway bed fee: COP 38000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Hotel La Cascada Cristalina offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Cascada Cristalina Melgar
Hotel Cascada Cristalina
Cascada Cristalina Melgar
Cascada Cristalina
La Cascada Cristalina Melgar
Hotel La Cascada Cristalina Hotel
Hotel La Cascada Cristalina Melgar
Hotel La Cascada Cristalina Hotel Melgar

Hotel La Cascada Cristalina Reviews

Reviews

6.4
Rating 10 - Excellent. 1 out of 12 reviews" "
Rating 8 - Good. 4 out of 12 reviews" "
Rating 6 - Okay. 4 out of 12 reviews" "
Rating 4 - Poor. 2 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

Juank

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Just a basic bed and breakfast not a hotel
We stay just for a night but the room didn’t have towels, amenities or refrigerator. The hotel don’t have bar or room service. The condition of the room was like as if they were renovating so is questionable the missing moldings, floor and ceiling condition. I ended paying the same rate that other hotels with basic hotel conditions (refrigerator, towels, shampoo....etc) were offering, unfortunately it was late, we have a baby and the need for the room didn’t let us refuse it. All employees were polite and willing to help but the facilities condition not good.
Stayed 1 night in Jan 2018

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun spot to relax
We stayed at La Cascada Cristalina for a night and very much enjoyed it. Stopped in Melgar on a trip from Bogota to Pereira and wanted to go to Piscilago, a large water park nearby. The hotel is situated right on a river bend and the view from the pool and dining area is spectacular. The staff were very friendly and welcoming. The breakfast was tasty and the rooms had good air conditioning which is important in this part of Colombia. Nice place for the family but they also have fun music and poolside bar service. Wish we could have stayed another night!
Stayed 1 night in Jan 2018

6/10 Okay

Luis

Disliked: Cleanliness
Se puede mejorar !
Hemos pasado un fin de semana parcialmente agradable, para empezar la bienvenida no fue muy agradable, la chica de la recepción no tiene absolutamente nada de carisma para atender a los huéspedes, solicite un cuarto diferente al que ella se le dio la conveniencia de darme, no lo hizo. Nos acomodamos con mi pareja ya que no había de otra pues ya habíamos pagado y según la chica no se hacían devoluciones de dinero. El aire acondicionado no funcionaba bien, el desagüe de la ducha se taponada con facilidad, faltaba vidrio separador entre la ducha y el resto del baño por lo cual el cuarto terminaba mojado siempre que querías ducharte. En el transcurso de la tarde estando en la piscina ordenamos algo de comida, "por cierto recomiendo salir del sitio para comer". Al terminar la comida los platos quedaron obre la mesa donde estábamos ubicados, por falla de la mesa esta se vino abajo debido a que le faltaba uno de sus soportes, por obvias razones un plato se rompió, pues nos lo cobraron por un valor de 15.000 al momento de entregar la habitación y que claro el incidente había ocurrido por falta de verificación en el estado de los elementos, hicimos la aclaración con la chica de recepción y esta insistió en cobrar con la peor de las actitudes. Uno de los empleados dijo que no era la primera vez que pasaba, me parece muy incomodo y para nada agradable lo acontecido, no es el dinero es el detalle por parte del establecimiento. Muy poco recomendado para el valor que te cobran
Stayed 2 nights in Nov 2019

8/10 Good

Jaime Edixon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Fernando Enrique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima experiencia
Al ser un hotel pet friendly el aseo debe ser extricto, telarañas debajo de las camas, hongos en los baños, bichos en las habitaciones, los vidrios de las mesas de comedor en pésimo estado de aseo, quien decía ser el chef con la uñas sucias, quien atiende el comedor lo hace sin uniforme y en chanclas, el personal de aseo se la pasa chateando y no en sus labores para mantener el sitio como se debe y para completar el agua se va increíble!!!!!!!! validen que hoteles afilian a su pagina porque esto también les afecta a ustedes.
Stayed 4 nights in Dec 2018

6/10 Okay

Alexander

Liked: Staff & service
Bonito pero hubiera eligido otro lugar muchisimo mejor.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
no respetaron las reservaciones
aceptable para un último recurso de hospedaje en términos generales el hotel no satisfizo las expectativas
Stayed 3 nights in Dec 2017

8/10 Good

Jose Gabriel

Liked: Staff & service, room comfort
Disliked: Cleanliness
Sencillo pero bien.
El hotel es sencillo pero está bien, nos gusto que tenían 2 habitaciones, no ayudaron en lo solicitado buena actitud de las personas que atienden, súper la piscina. Lo único que no nos gusto es que el piso estaba sucio y las paredes machadas, se necesita una pintada.
Stayed 1 night in Dec 2017

4/10 Poor

Paulo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nunca volveré
Deficiente administración, no garantizan la tranquilidad de los huéspedes, maltrato al cliente de la administradora, ruido toda la noche, pólvora, no pudimos dormir
Stayed 1 night in Dec 2017

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención.
La atención excelente el paisaje muy bonito, es un hotel dog friendly.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
la suite no tiene mini bar y el citofono para el room service no funciona. el registro lento y tortuoso