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DoubleTree by Hilton Memphis Downtown

4.0 star property

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Photo gallery for DoubleTree by Hilton Memphis Downtown

Reception
Lobby
Snack bar
Exterior
Room, 2 Double Beds, Corner | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Housekeeping
  • Breakfast available
  • Laundry

Explore the area

Map
185 Union Ave, Memphis, TN, 38103
  • Beale Street
    ‪5 min walk‬
  • FedEx Forum
    ‪8 min walk‬
  • National Civil Rights Museum
    ‪16 min walk‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed (Peloton)

Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed (Peloton)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King

40-inch LED TV with satellite channels, TV, pay films

Standard King

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Two Doubles

Standard Two Doubles | Desk, iron/ironing board, free WiFi, bed sheets

Standard Two Doubles

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Corner

Room, 2 Double Beds, Corner | Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds, Corner

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Peleton)

40-inch LED TV with satellite channels, TV, pay films

Room, 1 King Bed (Peleton)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

40-inch LED TV with satellite channels, TV, pay films

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

DoubleTree by Hilton Memphis Downtown

Hotel with a 24-hour fitness centre, steps from AutoZone Park
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, a business centre and conference space are on-site.
DoubleTree by Hilton Memphis Downtown offers 280 air-conditioned accommodations with coffee/tea makers and a hairdryer. 40-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Memphis Downtown. During your stay, you're just a quick walk from Beale Street. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from AutoZone Park and 5 minutes on foot from Beale Street
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and 6 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 8000 square feet (743 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Memphis Downtown. For a fee, parking is available.

This 4-star Memphis hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 6:30 AM to 10:30 AM.
DoubleTree by Hilton Memphis Downtown has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 32 per night; includes in/out privileges)

Food and drink

  • Daily breakfast to-go available 6:30 AM to 10:30 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • 8,000 square feet of conference space
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (112 centimetre wide door)
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LED TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 15 per person
  • Valet parking fee: USD 32 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Memphis Downtown
DoubleTree Hilton Memphis Downtown
DoubleTree Memphis Downtown
Hilton DoubleTree Memphis Downtown
Hilton Memphis Downtown
Memphis Downtown DoubleTree
Doubletree By Hilton Memphis Downtown Hotel Memphis
Doubletree Memphis
Memphis Doubletree
DoubleTree Hilton Memphis Downtown Hotel
Doubletree By Hilton Memphis
DoubleTree by Hilton Memphis Downtown Hotel
DoubleTree by Hilton Memphis Downtown Memphis
DoubleTree by Hilton Memphis Downtown Hotel Memphis

DoubleTree by Hilton Memphis Downtown Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 407 out of 1003 reviews
Rating 8 - Good. 266 out of 1003 reviews
Rating 6 - Okay. 143 out of 1003 reviews
Rating 4 - Poor. 98 out of 1003 reviews
Rating 2 - Terrible. 89 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Felipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Check in process was easy, staff, valet, cleaners were all friendly and courteous. Rooms a bit dated but great overall.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Noelle

Stayed 2 nights in Nov 2024

10/10 Excellent

Kenneth L

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Beale street and many great restaurants. The outstanding element of this hotel is the people. The ladies at the front desk and the people at the valet stand were exceptionally friendly, jovial, and helpful. My kinda people.
Stayed 1 night in Dec 2024

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Excellent stay allowed us to check in early with no additional charges warm cookies great experience.
Stayed 1 night in Dec 2024

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was convenient and the restaurant within the hotel has great food. I just wish the rooms were updated. They seem a little dated.
Stayed 2 nights in Nov 2024

10/10 Excellent

Loraine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Maria

Business traveller
My room wasn't cleaned once in my entire stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Eric

Stayed 2 nights in Oct 2024

10/10 Excellent

Tavoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Larry

Liked: Cleanliness, property conditions & facilities
great
Stayed 1 night in Oct 2024

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all downtown attractions
Stayed 3 nights in Sep 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, nothing special, but comfortable, clean and safe property.
Stayed 1 night in Oct 2024

2/10 Terrible

Hiroyuki

Stayed 2 nights in Oct 2024

2/10 Terrible

Joshua, Roanoke

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
One of the worse check in experiences I’ve ever had. Rude, disrespectful, uncaring staff member who went out of her way to provide a terrible experience. Thankful for the other staff member who was able to simply resolve the issue with professionalism. Valet took forever and staff were also rude and uncaring. Would stay elsewhere if possible though the bed was comfy!
Stayed 1 night in Oct 2024

6/10 Okay

Janet

Disliked: Property conditions & facilities
The ceiling tile needed to be replaced. Shower head broke, had to hold the shower head just to take a shower. It was not worth the almost $600 we spent for two days.
Stayed 2 nights in Oct 2024

10/10 Excellent

Elizabeth, Havana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An easy walk to Beale Street and other attractions, clean and well-maintained. The staff was friendly and efficient, the onsite restaurant served good breakfast.
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Stayed 1 night in Oct 2024

8/10 Good

Mimi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is okay and close to all. It’s just a little pricey being there’s no ref in the room and hot water is very slow. Only one chair in the room for the price.
Stayed 2 nights in Oct 2024

2/10 Terrible

Suzanne

Liked: Staff & service
Disliked: Cleanliness
First rooms x 3 were tired, dirty and old, after complaining and getting moved, they were ok.
Stayed 1 night in Oct 2024

10/10 Excellent

Adrianna

Stayed 1 night in Sep 2024

2/10 Terrible

Ellie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do i begin.... for starters i paid for 2 double beds. When i called down to the front desk to ask them if we could switch to what i had a reservation for, they said they had no more rooms and quickly hung up. The rooms and lobby were unvacuumed and dirty. The smell of weed as soon as you walked in the loby by the valet station was over whelming. The rooms need to be updated. Everything was broken or all scratched up. Carpets are stained. The fire alarm went off at midnight and we had to stay in the lobby for over an hour with people complaining and yelling. Theres 0 free parking. Had to pay 32.00 a day for valet. We we got our car back, the radio was blaring, the temp was changed and there were 20 miles put on the car. But of course no one knew how that happened. Most unfriendly cuatomer service. Only thing and i mean only decent about this place is the location. Will not be back!!
Stayed 2 nights in Sep 2024

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had our 1st stay here with my sept 17th for 5 nights. Loved this hotel ,room was very spacious,clean and had everything we needed. The staff were super friendly &helpful ,lamp didnt work in the room and we reported it and someone fixed it immediately. The restaurant on site was lovely and the food excellent and again the waiters were very friendly. The doubletree is very convenient for the redbirds baseball stadium as its right across the road. Also close is peabody hotel & Beale street. Will definitely stay here again when we return to memphis.
Stayed 5 nights in Sep 2024

6/10 Okay

jeffrey

Stayed 2 nights in Aug 2024