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Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

Premium bedding, pillow-top beds, in-room safe, individually furnished
Exterior
Exterior
Exterior
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
7784 Wolf Trail Cove, Germantown, TN, 38138
  • Shelby Farms Visitor Center
    ‪8 min drive‬
  • Wolfchase Galleria
    ‪10 min drive‬
  • University of Memphis
    ‪14 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Minifridge)

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 1 King Bed (Minifridge)

  • 27.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Sofa)

Premium bedding, pillow-top beds, in-room safe, individually furnished

Suite, 2 Queen Beds (Sofa)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 1 King Bed

  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Sofa)

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 2 Queen Beds (Sofa)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 2 Queen Beds

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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Exterior

Hampton Inn & Suites Memphis Germantown

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  • Parking included
4.6 out of 5, Wonderful, (969)
The price is €249
for 1 room
includes taxes & fees
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About this property

Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

Riverwalk hotel with free breakfast and 24-hour fitness centre
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a snack bar/deli. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a conference centre and coffee/tea in a common area.
Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG offers 72 accommodations with MP3 docking stations and laptop-compatible safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 47-inch LCD televisions come with premium digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Germantown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG. During your stay, you'll be close to Shelby Farms Dog Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym and mountain biking
  • 10 minutes by car from Wolfchase Galleria and 14 minutes from University of Memphis
Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 2034 square feet (189 square metres) and includes a conference centre. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG. Self parking is free.

This Germantown hotel is smoke free.

Guests are served a free full breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • Mountain biking
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2,034 square foot of space)
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium digital channels
  • MP3 dock

Food and drink

  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Free weekday newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Memphis/Germantown
Holiday Inn Express Memphis/Germantown
Holiday Inn Express Hotel Memphis/Germantown Germantown
Holiday Inn Express Memphis/Germantown Germantown
Holiday Inn Express Hotel Suites Memphis/Germantown
Inn Express MemphisGermantown
Holiday Inn Express Hotel Suites Memphis/Germantown
Holiday Inn Express Hotel Suites Memphis/Germantown by IHG
Holiday Inn Express Hotel Suites Memphis/Germantown an IHG Hotel

Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 336 out of 569 reviews
Rating 8 - Good. 152 out of 569 reviews
Rating 6 - Okay. 47 out of 569 reviews
Rating 4 - Poor. 17 out of 569 reviews
Rating 2 - Terrible. 17 out of 569 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jason

Stayed 1 night in Feb 2025

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

James, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quiet stay. Housekeeping forgot to service our room once but still recommend.
Stayed 3 nights in Jan 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was exquisite with much variety. The dining area was clean. Only complaint is the fee sheet for missing items without a checklist upon arrival so hotel staff and consumer both agree everything there upon entry and departure. That was uncomfortable.
Stayed 2 nights in Jan 2025

6/10 Okay

Nancy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
It was fine. I prefer beds not to be as high as this one and the heating system was loud whenever the fan came on.
Stayed 1 night in Jan 2025

10/10 Excellent

Barbara

Stayed 1 night in Dec 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not to bad

Over all the stay was great, the only u complaint I have is they were stingy on their towels. There were only two bath towels in the room. Wife had nothing dry to wrap around her hair.
Stayed 2 nights in Dec 2024

10/10 Excellent

Belinda

Stayed 2 nights in Aug 2024

10/10 Excellent

clara, Russellville

Liked: Cleanliness, staff & service
The room on the 1st floor was a little noisy
Stayed 2 nights in Nov 2024

10/10 Excellent

Paula

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
New 24 hour coffee makers were great!
Stayed 2 nights in Nov 2024

10/10 Excellent

Paula

Travelled with family, Travelled with group
The new 24 hour coffee makers were great!
Stayed 1 night in Nov 2024

10/10 Excellent

Paula

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rick, the manager, was so helpful! We were in town for my dad’s memorial service. We had 3 rooms with folks coming in and leaving on different days. He made it a breeze and handled everything with a smile!
Stayed 3 nights in Nov 2024

6/10 Okay

Classie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
No coffee in the room. A deal breaker if I knew in advance. Despite all the good,won’t be back
Stayed 1 night in Nov 2024

10/10 Excellent

Virginia

Easy in out location clean large room. Quiet area.
Stayed 2 nights in Nov 2024

10/10 Excellent

Candice

Stayed 1 night in Oct 2024

8/10 Good

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Air conditioning didn't work

The room was ni w but the air conditioning didn't work. So he immediately mo ed us to another room.
Stayed 1 night in Sep 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet,& friendly staff
Stayed 1 night in Aug 2024

4/10 Poor

Douglas

Disliked: Staff & service, amenities
Day clerk was not real friendly. One of the first things brought to our attention was a printed card stating the cost of replacing stolen items from our room. Breakfast wasn't good. Tasted like a frozen omelette warmed. Limited snacks. Scratchy thin towels (total of 2 bath towels). Cleaning person knocked and opened our door at 7am even though there was a do not disturb sign on the outside handle.
Stayed 1 night in Aug 2024

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room

Nice hotel. Great for family and clean. Breakfast was good as well
Stayed 2 nights in Aug 2024

10/10 Excellent

Ana Marie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The housekeeping staff were amazing along with those who worked in the dining room. The evening staff was amazing the morning staff was the exact opposite. The woman on staff didn’t have a badge; she was very dismissive Unaccomodating, lack of manners, no hospitality whatsoever. She seemed very bothered of hosting guests. She talks at people. Our door had water damage and it appeared to be chewed out by something. Bread was molded, milk was spoiled. Room smelled like a moldy basement. They are low on towels and couldn’t accommodate the towels required for number of guests. Overall unacceptable for the price I’ve experienced better accommodations at a lesser price point.
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty good overall.

Overall very good but could improve a couple of things. Our sheets would not stay on the bed!! Turn over once or twice and it’s all bunched under you. Breakfast was just ok - several things not filled, pancake maker didn’t work and no coffee choices.
Stayed 2 nights in Jul 2024

10/10 Excellent

Bennie

Travelled with family
Liked: Amenities
The service was very good
Stayed 1 night in Jul 2024

8/10 Good

Andrew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in Jul 2024

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024