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Homewood Suites Southwind - Hacks Cross

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Homewood Suites Southwind - Hacks Cross

Sports facility
Premium bedding, in-room safe, iron/ironing board, free cots/infant beds
Exterior
Flat-screen TV, pay films
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Gym

Explore the area

Map
3583 Hacks Cross Rd, Memphis, TN, 38125
  • TPC Southwind
    ‪3 min drive‬
  • Regional One Health East Campus
    ‪5 min drive‬
  • Methodist Le Bonheur Germantown Hospital
    ‪6 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 Bedroom, Non Smoking

  • 91 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Studio, 1 King Bed, Accessible, Bathtub

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Suite, Accessible, Bathtub (Mobility & Hearing)

  • 47 sq m
  • Sleeps 7
  • 3 King Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Flat-screen TV, pay films

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Flat-screen TV, pay films

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 47 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Flat-screen TV, pay films

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 47 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Non Smoking

  • 47 sq m
  • Sleeps 7
  • 3 King Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Flat-screen TV, pay films

Suite, 1 Bedroom, Non Smoking

  • 47 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed, Non Smoking

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Reception

Four Points by Sheraton Memphis Southwind

Pool
Parking included
Free WiFi
Air conditioning
4.1 out of 5, Very good, (1001)
The price is €131
for 1 room
includes taxes & fees
1 Feb - 2 Feb
Four Points by Sheraton Memphis Southwind

About this property

Homewood Suites Southwind - Hacks Cross

Memphis hotel in Lakes of Forest Hill with free breakfast and free local area shuttle
An outdoor pool, a 24-hour fitness centre and an outdoor tennis court are available at this hotel. Free weekend breakfast is provided, as well as free WiFi in public areas, free self parking and a free area shuttle. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site.
Homewood Suites Southwind - Hacks Cross offers 123 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a rainfall showerhead, spring water baths, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Flat-screen televisions come with premium digital channels and pay-per-view films. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Homewood Suites Southwind - Hacks Cross. During your stay, you're just a quick walk from Shoppes At Hacks Cross. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served at weekends
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include free food shopping service, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court and a 24-hour gym
  • 6 minutes on foot from Shoppes At Hacks Cross and a 2-minute drive from Cotton Plant Shops
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee
Homewood Suites Southwind - Hacks Cross offers its guests an outdoor pool, an outdoor tennis court, and a 24-hour fitness centre. Public spaces have free WiFi. A business centre and meeting rooms are available. Free breakfast is served on weekends. A terrace, barbecue grills, and multilingual staff are also featured at Homewood Suites Southwind - Hacks Cross. The hotel can provide a complimentary food/drink shopping service and tour/ticket assistance. Free self parking is available.
Guests are served a free on-the-go breakfast on weekends from 7:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available on weekends 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Outdoor pool
  • Outdoor tennis court

Family friendly

  • Free area shuttle
  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hacks Cross
Homewood Suites Hacks Cross
Homewood Suites Southwind
Homewood Suites Southwind Hacks Cross
Homewood Suites Southwind Hacks Cross Hotel
Homewood Suites Southwind Hacks Cross Hotel Memphis
Homewood Suites Southwind Hacks Cross Memphis
Homewood Suites Southwind Hacks Cross
Homewood Suites Southwind - Hacks Cross Hotel
Homewood Suites Southwind - Hacks Cross Memphis
Homewood Suites Southwind - Hacks Cross Hotel Memphis

Homewood Suites Southwind - Hacks Cross Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 186 out of 456 reviews" "
Rating 8 - Good. 111 out of 456 reviews" "
Rating 6 - Okay. 59 out of 456 reviews" "
Rating 4 - Poor. 62 out of 456 reviews" "
Rating 2 - Terrible. 38 out of 456 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean and staff was very friendly
Stayed 3 nights in Oct 2024

10/10 Excellent

Anna

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly. The lobby was decorated for fall it was very inviting
Stayed 3 nights in Oct 2024

10/10 Excellent

Peter

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The one backdoor would not unlock, otherwise the property was great
Stayed 1 night in Sep 2024

6/10 Okay

Crystal

Disliked: Staff & service
No kitchen utensils, white towels were stained
Stayed 2 nights in Sep 2024

10/10 Excellent

Quincy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

4/10 Poor

Twianie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionist stated that the hotel had handicap accessible rooms. They did not. She did not know that a walk in shower was not the same as "handicap accessible". This shows a lack of training. When I reported that the room was not handicap accessible, I was told that one would be available the next day at 4pm. I waited... I called early the next day (at 1 pm) just to check to see if I could get in the room early. The receptionist said " oh, he's not going anywhere". No one bothered to tell me. I was faced with another day without handicap accessible accommodations. To add to the situation, the first floor carpet was filthy and torn. I tripped coming down the hallway. The first floor hallway is filthy, surely your staff sees this.. The breakfast meat options consisted of several different versions of pork.... Pork Bacon, Pork Sausage... Pork. Consider a meat other than Pork. .... Ex. Turkey, Chicken or Beef... And a Mexican couple sat in the back parking lot, late into the night blasting Mexican Music.... where was security? I left the hotel looking for a peaceful , clean, handicap accessible room at another hotel.
Stayed 3 nights in Sep 2024

2/10 Terrible

Chris

Stayed 1 night in Aug 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend get away
Very nice area and hotel. The ladies at the check in desk were so nice.
Stayed 1 night in Sep 2024

4/10 Poor

Elizabeth

Disliked: Property conditions & facilities
We only had a trash can in bathroom, not kitchen or living room. The towel rack fell off wall only one hand towel.
Stayed 2 nights in Aug 2024

6/10 Okay

Tara, lompoc

Business traveller
Sink was broken and toilet wouldnt flush
Stayed 1 night in Aug 2024

10/10 Excellent

Carolyn

Stayed 1 night in Aug 2024

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This may have been the friendliest staff I have ever encountered. The staff was great but the facility is aged some, perfect for the St. Jude golf tourny.
Stayed 3 nights in Aug 2024

10/10 Excellent

susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Joshua

Travelled with family
Disliked: Room comfort
Never Again
We arrived to take our son to college and this experience was an absolute mess. room: dirty sheets & old sock on the pullout couch, the few dishes were dirty, you can’t even fully open the dishwasher, the freezer wouldn’t fully stay close so it kept freezing over the seal. (the ONLY positive part of our experience was the breakfast attendant Ms Betty who was a gem & deserves a raise) 2nd night & we had a break in with our car parked under a light and by the back entrance. 2 broken windows, one fully shattered. A $999 deductible will be out of pocket to fix both windows and the hotel absolutely could care less. Just the price you pay for parking at this fine establishment they said. “It’s the risk you take, like parking at a mall” is exactly the Homewood Suites official response. Citing that there is crime all over Memphis as it happens oh well. We asked to see security footage & were refused. We still have not heard from their insurance & their response shows they KNOW there is heavy crime in the area & they KNOWINGLY choose to do less than the bare minimum in protecting their guests bc it would require effort. Save yourself, Under NO circumstances would I ever suggest anyone waste their $ staying here.
Broken into car in their parking lot
Shattered windows $999 deductible
Stayed 3 nights in Aug 2024

4/10 Poor

Al

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
the odor of marijuana was everywhere. Took kids the swimming pool and people were smoking marijuana in front of the staff at the table outside the pool. The room, lights were burnt out, carpet was dirty and stained, stains on the lamp shades, iron burns in the furniture, mold in bathroom from leak in ceiling, wall paper pealing from water leaks. Light fixture in bathroom was broken. The odor of marijuana being smoked in hallways was nauseating and disgusting.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great place for pet owners
I would stay here again because they have a good pet policy. Unfortunately, one of the remotes had been chewed up by a previous dog guest, and the batteries in the remote were dead. I had to switch them out with the second TV in the bedroom. Great breakfast.
Stayed 1 night in Jul 2024

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Maria

Liked: Staff & service, room comfort
I had no hot water, I reported it to the front desk and nothing was done about it
Stayed 2 nights in Jul 2024

10/10 Excellent

Jared, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! We had booked a suite to accommodate 2 adults and 5 kids. When we arrived, Mr Shaw informed me that the AC had quit working in one of the bedrooms. He then informed me that he had moved us to two rooms that were adjoining, but at a lesser rate. Phenomenal customer service. Breakfast was great and the best I have had at a hotel with free breakfast. Seemed more homemade. Would stay again.
Stayed 1 night in Jul 2024

10/10 Excellent

Vonnickie

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jul 2024

10/10 Excellent

Amber

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
All around useful. Helpful staff. Clean halls. Quiet. Good parking! Staff is amazing people
Stayed 1 night in Jul 2024

10/10 Excellent

LaTisha

Liked: Cleanliness
Very nice
Stayed 1 night in Jul 2024

10/10 Excellent

Karen

Stayed 5 nights in Jul 2024

6/10 Okay

William

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy and mediocre
Noisy aircon sounded like a freight train all times of the day.Nice room inside.rundown tiny pool
Stayed 3 nights in Jul 2024

6/10 Okay

Tyrone

It was ok
Stayed 2 nights in Jun 2024