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AKEN Mind Mérida Hotel

4.5 star property
VIP Access

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Photo gallery for AKEN Mind Mérida Hotel

Front of property
Restaurant
Front of property
In-room safe, desk, laptop workspace, blackout curtains
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Parking included
  • Breakfast included
  • Housekeeping

Explore the area

Map
Av. Prolongación Montejo 371, Col. Benito Juarez Nte. Mérida, Mérida, YUC, 97119
  • Paseo de Montejo
    ‪1 min walk‬
  • Yucatán Siglo XXI Convention Center
    ‪3 min drive‬
  • Great Museum of the Maya World
    ‪3 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Handicap

In-room safe, desk, laptop workspace, blackout curtains

Superior Handicap

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | In-room safe, desk, laptop workspace, blackout curtains

Signature Suite

  • 59.5 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin

Superior Twin | In-room safe, desk, laptop workspace, blackout curtains

Superior Twin

  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Plus

In-room safe, desk, laptop workspace, blackout curtains

Superior Plus

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

AKEN Mind Mérida Hotel

Luxury hotel with free breakfast and fitness centre
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a conference centre are on-site.
AKEN Mind Mérida Hotel offers 136 air-conditioned accommodations with a safe and a hairdryer. 55-inch Smart televisions come with digital channels.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
During your stay at AKEN Mind Mérida Hotel , you're just a quick walk from Paseo de Montejo. Free breakfast, free WiFi in public areas and free self-parking are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Steps from Paseo de Montejo and a 3-minute drive from Great Museum of the Maya World
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
AKEN Mind Mérida Hotel offers its guests an outdoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

6 meeting rooms and coworking spaces are available. Event space at this hotel measures 3789 square feet (352 square metres) and includes a conference centre. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the luxury AKEN Mind Mérida Hotel . Free self parking is available.

This 4.5-star Mérida hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
AKEN Mind Mérida Hotel has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (3,789 square foot of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible bathtub
  • Accessible shuttle
  • Area rugs in public areas
  • Lift (152 centimetre wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (140 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 800 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 800 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a smoke detector, a security system and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

AKEN Mind Mérida Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 220 out of 298 reviews
Rating 8 - Good. 44 out of 298 reviews
Rating 6 - Okay. 16 out of 298 reviews
Rating 4 - Poor. 8 out of 298 reviews
Rating 2 - Terrible. 10 out of 298 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Rodolfo

Stayed 3 nights in Nov 2024

10/10 Excellent

Mario

Stayed 4 nights in Nov 2024

10/10 Excellent

Franklin A Nunez

Stayed 4 nights in Nov 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple retreat
The hotel is well located within walking distance to coffee shops and restaurants. The service was excellent and the room is modern, clean and great view of the city.
Stayed 2 nights in Nov 2024

10/10 Excellent

Janeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bonito, tiene una vista preciosa si estás en los pisos de arriba y la piscina está espaciosa, la habitación Deluxe está muy relajante con la tina espaciosa, cómoda y las sales de baño, todos los productos son ecofriendly. Es ideal para relajarse, para ir por negocios o si quieres una escapada. El único detalle que no me gustó es que la habitación no tiene un frigobar, llevé unas botellas de vino y no pude meterlas a enfriar porque no tenía donde. De resto todo muy bien.
Stayed 1 night in Nov 2024

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy seguro, limpio, personal súper amable
Stayed 5 nights in Oct 2024

10/10 Excellent

johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Fidel

Travelled with family
Stayed 2 nights in Sep 2024

4/10 Poor

Angel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación
Stayed 1 night in Sep 2024

10/10 Excellent

Jeanette, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly courteous and friendly, offering helpful suggestions on the best places to eat and even showing me where to find the best cenotes.
Stayed 4 nights in Sep 2024

10/10 Excellent

Dani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción, hotel súper bonito y tranquilo, cerca de todo lo que necesitábamos. El servicio de 10, además de las opciones de desayuno y habitación súper limpia. Definitivamente volvería.
Stayed 3 nights in Jun 2024

6/10 Okay

Felipe, Cancun

Liked: Cleanliness, staff & service, property conditions & facilities
Average corporate property great location and convenience for corporate travelers. Not leisure or vacations
Stayed 2 nights in Jun 2024

10/10 Excellent

Cesar Badir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias a todo el equipo, muy buen trabajo
Stayed 1 night in Feb 2024

4/10 Poor

SALVADOR

Disliked: Cleanliness
no respetaron mi reservación, mucho ruido
Stayed 4 nights in Feb 2024

4/10 Poor

Marco

Travelled with family
Disliked: Cleanliness, staff & service
A Hotel with MANY small flaws and one BIG flaw. I wouldn't go back. Although it is very well located and the lobby façade is beautiful, I would not return due to the amount of problems and difficulties we experienced in this hotel. We arrived by car and to our surprise the entrance was very hidden and there was no place to leave the car to go to the lobby. I had to get out quickly and leave my family in the car to ask where I could park. We found out that there is no elevator from the parking garage to the lobby, it is stairs to the floor BEFORE the lobby and then elevator to the lobby. If you travel with small children and big suitcases I DO NOT RECOMMEND THIS HOTEL. Entering the bedroom, very pretty and modern but the charm disappears when you see the two desk chairs dirty and grimy. The hotel was not full and they gave us a room with a view of the machinery, no big deal But then we see the bathroom and the towels are old and falling apart and the faucet is not fixed and it feels like it will break at any moment. Already asleep we realize that there is a light that DOESN'T STOP FLASHING ALL NIGHT! We complain and they tell us: “it's a motion or fire sensor, it can't be turned off.” APPALLING! We compared it to the family room next to us and they didn't have that but their air conditioning light couldn't be turned off! Even worse. On the second day, we went for a coffee at the lobby restaurant and had two coffees and a juice and an hour later they spoke to me in my room…
Stayed 3 nights in Feb 2024

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

jhoan

Stayed 1 night in Jan 2024

10/10 Excellent

Chantaie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and dog friendly.
Stayed 3 nights in Dec 2023

10/10 Excellent

julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service!!!
Stayed 3 nights in Dec 2023

10/10 Excellent

NATASCHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Gregory L., Canyon Country

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was more than pleased with the property and the room.
Stayed 3 nights in Oct 2023

10/10 Excellent

HECTOR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel Bastante agradabke y comodo No hay mucho cerca, todo en taxi
Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Stayed 4 nights in Sep 2023