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Alteza Polanco

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alteza Polanco

Interior
Front of property
Restaurant
Lobby lounge
Property amenity

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
    Spa
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping

Explore the area

Map
Blas Pascal No. 111, Mexico City, 11510
  • Plaza Polanco
    2 min walk
  • Plaza Carso Shopping Center
    9 min walk
  • Acuario Inbursa
    10 min walk
  • Mexico City (MEX-Mexico City Intl.)
    33 min drive
VIP Access
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Room options

View all photos for Master Suite, 1 Queen Bed, Interior View

Master Suite, 1 Queen Bed, Interior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Master Suite, 1 Queen Bed, Interior View

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Exterior View

Suite, 1 Queen Bed, Exterior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 Queen Bed, Exterior View

  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds

  • 30 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 2 Double Beds

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Queen Bed

  • 28 sq m
  • Studio
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Queen Bed

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Exterior View

Master Suite, 1 Queen Bed, Exterior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Master Suite, 1 Queen Bed, Exterior View

  • 32 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Alteza Polanco

Aparthotel with a fitness centre, steps from Plaza Polanco
A restaurant, a fitness centre and self parking are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, massage/treatment rooms, conference space and concierge services are on-site. Each apartment offers free WiFi, room service and a flat-screen TV with cable channels. Additional amenities include an espresso maker, in-room massages and a hairdryer.
Alteza Polanco offers 70 air-conditioned accommodations with espresso makers and a safe. 40-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Mexico City aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and sports massages.
Our customers tell us that they can't get enough of the helpful staff at Alteza Polanco. During your stay, you're just a quick walk from Plaza Polanco. You'll find features such as free WiFi in public areas, plus a restaurant and a gym. Built in 2014, this upmarket aparthotel has 70 apartments over 8 floors. Each apartment includes amenities such as free WiFi and a flat-screen TV.
  • Each apartment offers a flat-screen TV, room service and an espresso maker
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Steps from Plaza Polanco and 9 minutes on foot from Plaza Carso Shopping Center
  • Airport shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. Event space at this aparthotel measures 474 square feet (44 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A fitness centre, spa services, and a terrace are also featured at the business-friendly Alteza Polanco. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Mexico City aparthotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Restaurante – On-site restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Pool/Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (USD 10 per night)
  • Limited on-site parking

Family friendly

  • Children stay free (see details)

Restaurants on site

  • Restaurante

Food and drink

  • Espresso maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 21 per person
  • A restaurant
  • Limited room service

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Fireplace in lobby

Entertainment

  • 40-inch flat-screen TV with cable channels
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 474 square feet of conference space
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 70 units
  • 8 floors
  • Banquet hall
  • Built in 2014

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 21 per person
  • Airport shuttle fee: USD 70 per vehicle (return)
  • Covered self-parking fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
Alteza Polanco offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Alteza Polanco Hotel
Alteza Hotel
Alteza Polanco
Alteza Polanco Hotel
Alteza Hotel
Hotel Alteza Polanco Mexico City
Mexico City Alteza Polanco Hotel
Hotel Alteza Polanco
Alteza Polanco Mexico City
Alteza

Alteza Polanco Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 272 out of 567 reviews" "
Rating 8 - Good. 179 out of 567 reviews" "
Rating 6 - Okay. 78 out of 567 reviews" "
Rating 4 - Poor. 26 out of 567 reviews" "
Rating 2 - Terrible. 12 out of 567 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yuri

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities
It is a nice well located hotel in the Polanco Corporate Area.
Stayed 4 nights in Jun 2024

10/10 Excellent

James

Stayed 1 night in Jun 2024

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
very good
Stayed 1 night in Mar 2024

10/10 Excellent

Naomi

Liked: Cleanliness, property conditions & facilities
Every thing was perfect
Stayed 3 nights in May 2024

8/10 Good

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Bien ubicado, buena atención, buenos cuartos. El internet falló un poco.
Stayed 1 night in Apr 2024

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel, staff and service
Stayed 3 nights in Mar 2024

8/10 Good

Paulina

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was clean and quiet, very welcoming staff.
Stayed 1 night in Mar 2024

6/10 Okay

Paul

Business traveller
Disliked: Room comfort
Basic clean 2/3 star hotel
The property is in a great location. But this is a clean basic two three star hotel. The pictures are misleading.
Stayed 2 nights in Feb 2024

10/10 Excellent

GERMAN

Stayed 1 night in Dec 2023

8/10 Good

GERARDO

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Rooms were very nice. Hotel has limited amenities. Good overall.
Stayed 1 night in Dec 2023

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Dec 2023

6/10 Okay

Anna

Travelled with family, Travelled with partner
Liked: Amenities
Disliked: Cleanliness
The hotel was nice, but the curtains, drawers, and sheets were dirty and sticky.
Stayed 1 night in Nov 2023

8/10 Good

Joel Armando

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Nitin

Business traveller
Liked: Amenities, property conditions & facilities
Good Small Hotel.Breakfast is Ok. Staff is cooperative. 8/10 value for money.
Stayed 1 night in Nov 2023

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, room comfort
Very comfortable beds , very clean and breakfast also very good . Enjoyed our stay there
Stayed 4 nights in Oct 2023

4/10 Poor

Vivienne

Stayed 1 night in Oct 2023

10/10 Excellent

Cresencio

Stayed 1 night in Oct 2023

10/10 Excellent

Sipele

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Excellent option for visiting Cd. de Mex.
The location Polanco is an excellent point for visiting the city with many transportation options. The area also includes many shopping options (retail, groceries, street markets, etc). The property is in excellent condition, rooms are spacious, and staff is super helpful and friendly. This is definitely an excellent value.
Stayed 6 nights in Aug 2023

10/10 Excellent

Janette

Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2023

8/10 Good

José Gerardo

Stayed 1 night in Aug 2023

10/10 Excellent

ARTURO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was all about kindness and respect, once you show up, people are kind, they help you with all you need to know, no bell man to guide you to your room but wasn’t necessary, it was easy to find the room. Rooms are bigger than I expected clean and have many supplies, having delivery was so easy as we arrived late at night but have 30 minutes delivery all around the area
Stayed 1 night in Aug 2023

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good value for money, nice location, and great service, but could improve its maintenance.
Stayed 3 nights in Jul 2023