Camino Real Polanco Mexico

4.5 star property
VIP Access

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Camino Real Polanco Mexico

Café
Terrace/patio
Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Suite Fiesta | Premium bedding, minibar, in-room safe, desk
Bar (on property)

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Parking included
    Parking included
  • Pool
    Pool
  • Spa
    Spa
  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Explore the area

Map
Mariano Escobedo 700, Col Anzures, Mexico City, CDMX, 11590
  • Avenida Presidente Masaryk
    4 min walk
  • Paseo de la Reforma
    7 min walk
  • Chapultepec Park
    11 min walk
  • Mexico City (MEX-Mexico City Intl.)
    26 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Deluxe Superior King

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Master Suite

  • 112 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Superior Garden View Two Beds

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Suite Chapultepec

  • 117 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Superior Garden View King

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Dos Camas

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

Camino Real Club Dos Camas

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Camino Real Club Superior Double Garden View

  • Sleeps 4
  • 2 Double Beds

Junior Suite

  • 110 sq m
  • Sleeps 2
  • 1 King Bed

Suite Fiesta

  • 110 sq m
  • Sleeps 2
  • 1 King Bed

Suite Virreyes Superior

  • 235 sq m
  • Sleeps 2
  • 1 King Bed

Camino Real Club Superior King Garden View

  • Sleeps 2
  • 1 King Bed

Deluxe Superior Two Beds

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Suite Virreyes

  • 235 sq m
  • Sleeps 2
  • 1 King Bed

Camino Real Club Superior Double

  • Sleeps 4
  • 2 Double Beds

Camino Real Club King

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe King

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite Superior

  • Sleeps 2
  • 1 King Bed

Camino Real Club Superior King

  • Sleeps 2
  • 1 King Bed

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About this property

Camino Real Polanco Mexico

Family-friendly Mexico City hotel in Reforma with 5 restaurants
This smoke-free hotel features 5 restaurants, an outdoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, 2 coffee shops/cafes and a conference centre are on-site. Housekeeping is available on request.
Camino Real Polanco Mexico offers 712 accommodations with minibars and a safe. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a health club.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and manicures and pedicures.
The sightseeing around Camino Real Polanco Mexico gets high marks from our customers. During your stay, you're just a quick walk from Paseo de la Reforma. Free WiFi in public areas, free self-parking and 5 restaurants are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy a bite to eat at La Huerta, a family restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Museo de Arte Moderno and Tamayo Museum of Contemporary Art
Camino Real Polanco Mexico offers its guests an outdoor pool and a health club. There are 5 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 22 meeting rooms. Spa services, a terrace, and multilingual staff are also featured at the family-friendly Camino Real Polanco Mexico. Free self parking is available.

This Mexico City hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11:30 AM.
La Huerta – This family restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Bistro – This restaurant specialises in international cuisine. Open daily.
Morimoto – This restaurant specialises in Japanese cuisine. Open daily.
Café Tamayo – On-site coffee shop. Open daily.
Bar Blue Lounge – On-site bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Secured, covered valet parking on site (MXN 125 per night)

Food and drink

  • Daily buffet breakfast available 6 AM to 11:30 AM for a fee: MXN 490 for adults and MXN 267 for children
  • 2 coffee shops/cafes
  • 5 restaurants
  • A bar/lounge

Restaurants on site

  • Bar Blue Lounge
  • Bistro
  • Café Tamayo
  • La Huerta
  • Morimoto

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Area rugs in public areas
  • Area rugs in room
  • No lift
  • Tile flooring in public areas

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1968
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 490 for adults and from MXN 267 for children
  • Valet parking fee: MXN 125 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 3-device limit. WiFi in public areas is also free and has a 3-device limit.

Property is also known as

Camino Real Hotel Polanco Mexico
Camino Real Polanco Mexico
Camino Real Polanco Mexico Hotel
Camino Real Polanco Mexico Hotel
Camino Real Polanco Mexico Mexico City
Camino Real Polanco Mexico Hotel Mexico City

Camino Real Polanco Mexico Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1752 out of 2325 reviews" "
Rating 8 - Good. 366 out of 2325 reviews" "
Rating 6 - Okay. 125 out of 2325 reviews" "
Rating 4 - Poor. 32 out of 2325 reviews" "
Rating 2 - Terrible. 50 out of 2325 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Amenities
Just stayed for one night to escape the area of the marathon. Did not disappoint. Breakfast in the cafe was really delicious but kinda pricey.
Stayed 1 night in Aug 2024

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great breakfast, awsome room with everything you need, outstanding location, will definitely go back.
Stayed 3 nights in Aug 2024

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Luis A

Stayed 4 nights in Aug 2024

10/10 Excellent

Dafne

Liked: Cleanliness, staff & service, property conditions & facilities
No thnks!
Stayed 1 night in Aug 2024

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Rodolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Aug 2024

10/10 Excellent

Rogelio

Stayed 1 night in Aug 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

benigno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Man-Chin

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful! Would stay there again!
Stayed 1 night in Jul 2024

8/10 Good

Jose

Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was interior facing toward the pool. Extraordinarily quiet and great fit out, sheets, water pressure etc. Had a fantastic sleep. Not sure if the rooms on the other side of the hall faced the street and might have had noise. So it's a great resort type hotel but about a 15 minute walk to the Polanco action cafe restaurante area and just not much action near the hotel. Also because the hotel is horizontal (3 stories) not vertical. The walk within the hotel to your room can be pretty long. This hotel is now considre3d a bit dated so it's a lot less expensive than competing 5 star hotels. For a great pool area and a good sleep this is your place. But to get to Polanco action you will need an uber.
Stayed 1 night in Aug 2024

10/10 Excellent

Lidia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Kareen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby is beautiful, La Huerta breakfast buffet is fantastic. Rating it low because there is clearly a huge mold problem in the rooms. The smell was so strong, and by the third day my throat and lungs hurt badly and I spent days coughing. There's a ton of moisture and no way to remove it (no vents or windows). It's a serious health hazard and they need to do something.
Stayed 3 nights in Aug 2024

8/10 Good

Peter

Stayed 1 night in Aug 2024

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great staff. Great location.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gladys

Stayed 1 night in Aug 2024

10/10 Excellent

Ana, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Angie, placentia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2024

2/10 Terrible

Estephany

Travelled with family and small children
Very terrible customer service, unfortunately do no recommend. I’ve been using Expedia to book VIP at hotels like this one and each and everyone has gone what seems to be above and beyond to provide a top tier experience with their customer service. Not hotel Polanco! I made an error in my hotel booking and they were extremely unforgiving and despite me wanted to book with them on a separate day they made sure I would never get the opportunity to stay with them but being inflexible with booking dates. What can you do?! Go somewhere else.
Stayed 1 night in Aug 2024

10/10 Excellent

RENE, ROMA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicado en una de las mejores colonias, con excelente servio y restaurantes Un área interior verde y alberca inmejorables y grandes amenidades
Stayed 2 nights in Aug 2024

10/10 Excellent

Jan

Stayed 1 night in Aug 2024