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9 Jan 2024 by Hilton Mexico City Airport
Hello Marko,Thank you for staying at Hilton Mexico City Airport. We work to ensure your complete satisfaction and I am sorry that we missed the mark this time. Please, is it possible that you can send us a message with more details about your experience? Your opinion is very valuable in order to keep improving our service, and I will be pendant to hear back from you.Sincerely,Jazmín CalzadaQuality Assurance Manager
15 Dec 2023 by Hilton Mexico City Airport
Dear Marko,Thank you for being our guest, and for taking a moment to share your valuable feedback with us. I am sorry to hear that the room that we assigned you was not up to our standards, and I offer you my sincere apologies for the inconveniences expected with the condition of the room, and for not providing you an appropriate resolution in the moment. Your opinion is very important, and I have taken notes about this and shared it with our maintenance manager in order to fix this, but moreover, to ensure that our room inspection is being correctly made before checking our guests in. Please, if you need further assistance, do not hesitate to send us a message and we will happily take care of it.Sincerely,Jazmín CalzadaQuality Assurance Manager
19 Dec 2022 by Hilton Mexico City Airport
Dear Marko,Thank you for staying at Hilton Mexico City Airport, and for taking the time to rate your experience with us.We would love to hear more about your stay, please, do not hesitate to let us know if you have any additional comments.We hope to see you again soon!Jazmin CalzadaQuality Assurance Manager
15 Nov 2024 by General Manager
Dear Maria, thank you very much for taking the time to answer the survey, we highly appreciate your comments. Sincerely,Adolfo Díaz
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the luxury Hilton Mexico City Airport. A roundtrip airport shuttle is free (available 24 hours). This Mexico City hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Hilton Mexico City Airport offers 129 accommodations with MP3 docking stations and laptop-compatible safes. Select Comfort beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels. Bathrooms include a bath, designer toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
The hotel hosts a free manager's reception daily.
Hilton Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Bar – On-site family restaurant. Open daily.
Room service (during limited hours) is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Hilton Mexico City Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides airport shuttle services between Terminals 2 and 1 upon request.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
