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Orchid House Polanco

4.0 star property
VIP Access

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Photo gallery for Orchid House Polanco

Hallway
Standard Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down duvets, in-room safe
Terrace/patio
Hallway
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Spa
  • Parking available
  • Housekeeping
  • Air conditioning

Explore the area

Map
76 Campos Elíseos Polanco V Sección, Mexico City, CDMX, 11560
  • Paseo de la Reforma
    ‪13 min walk‬
  • Chapultepec Park
    ‪18 min walk‬
  • Angel of Independence Monument
    ‪3 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Deluxe Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Bathtub

Superior Suite, 1 King Bed, Bathtub | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Superior Suite, 1 King Bed, Bathtub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Standard Room, 1 Queen Bed

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 King Bed, Bathtub

Master Suite, 1 King Bed, Bathtub | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Master Suite, 1 King Bed, Bathtub

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Standard Room, 2 Queen Beds

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Orchid House Polanco

Adults-only hotel with free breakfast and rooftop terrace
This hotel features a snack bar/deli, a rooftop terrace and self parking. Free continental breakfast and free WiFi in public areas are also provided. Additionally, spa services, free newspapers and tour/ticket assistance are on-site.
Orchid House Polanco offers 17 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 50-inch Smart televisions come with digital channels and Netflix.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy.
Orchid House Polanco's walkable location gets high marks from our customers. During your stay, you're just a quick walk from Avenida Presidente Masaryk. Enjoy features like free breakfast and free WiFi in public areas, plus a snack bar/deli.
  • Free continental breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a rooftop terrace
  • Guests have great things to say about the helpful staff and the area's walkability
  • 13 minutes by foot from Paseo de la Reforma and a 2-minute drive from Chapultepec Park
  • Airport shuttle service available for a fee
There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Orchid House Polanco. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Mexico City hotel.

Guests are served a free continental breakfast daily from 7:30 AM to noon.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (USD 7.15 per day)

Food and drink

  • Free continental breakfast available daily 7:30 AM to noon
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 340
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Covered self-parking fee: USD 7.15 per day
  • Early check-in fee: USD 340 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Orchid House Polanco offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:30 AM - 11:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Orchid House Hotels Hotel Mexico City
Orchid House Hotels Hotel
Orchid House Polanco Hotel
Orchid House Hotel
Orchid House Polanco
Hotel Orchid House Polanco Mexico City
Mexico City Orchid House Polanco Hotel
Hotel Orchid House Polanco
Orchid House Polanco Mexico City
Orchid House Hotels
Orchid House
Orchid House Polanco Hotel
Orchid House Polanco Mexico City
Orchid House Polanco Hotel Mexico City

Orchid House Polanco Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 248 out of 343 reviews
Rating 8 - Good. 63 out of 343 reviews
Rating 6 - Okay. 18 out of 343 reviews
Rating 4 - Poor. 8 out of 343 reviews
Rating 2 - Terrible. 6 out of 343 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dannine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Nels

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, specially at the restaurant. We love it
Stayed 3 nights in Dec 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely and not generic. We enjoyed the breakfast. I would recommend leaving windows closed and using the AC as we did get a mosquito in the room.
Stayed 4 nights in Nov 2024

10/10 Excellent

jesse

Stayed 3 nights in Nov 2024

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in Nov 2024

10/10 Excellent

Carrie

Stayed 3 nights in Nov 2024

10/10 Excellent

Berit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place in amazing location!
We absolutely loved this place. Highly recommend!
Stayed 3 nights in Nov 2024

10/10 Excellent

Riley

Stayed 3 nights in Nov 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Orchid House is a wonderful small hotel located in Polanco. We loved the beautiful, organic decor - the orchids added not only visual beauty but also an amazing aroma to the property! Our room was uniquely beautiful and comfortable. We walked each night to dinner - so many options close by. We would highly recommend staying at Orchid House!
Stayed 2 nights in Oct 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great service
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel in lovely neighborhood
Stayed 9 nights in Oct 2024

8/10 Good

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Hildur

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms with lovely service and the staff is wonderful!
Stayed 3 nights in Oct 2024

10/10 Excellent

Adan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

6/10 Okay

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A bit of great and aa bit of difficulty.
The hotel is lovely aesthetically and the staff is kind and helpful. The main problem for us was horrific noise every night both from the very loud street traffic to the noise above our room within the hotel. We were told the location of our room would be quiet as I asked for a quiet room. This was the main problem, but lack of sleep does hurt a trip experience. The breakfast offerings that come with the room are tasty, but after 5 days of the exact same offerings, it is not very pleasant. The staff was exceedingly warm and helpful and the building is lovely. We also liked the Polanco location for great restaurants and shopping nearby.
Stayed 5 nights in Oct 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique property with plenty of character and in a superb location in Polanco. The restaurant offers great food choices at very affordable pricing. Can’t say enough good things about this place
Stayed 2 nights in Sep 2024

10/10 Excellent

Eric Anthony

Stayed 3 nights in Aug 2024

10/10 Excellent

Victoria

Stayed 4 nights in Sep 2024

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you , love this hotel
Stayed 1 night in Aug 2024

6/10 Okay

Gina

Stayed 4 nights in Aug 2024

10/10 Excellent

Patrocinia

Stayed 2 nights in Aug 2024

10/10 Excellent

Edgar, Katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service. Friendly attention and cleanliness.
Stayed 4 nights in Aug 2024

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at the Orchid!!! The staff were exceptional, friendly and made us feel special. They were incredibly helpful offering suggestion for suggestions getting places though we found most places close and walkable. The restaurant was delicious and service exceptional. I would return in a heartbeat, and highly recommend staying here.
Stayed 2 nights in Aug 2024