2/10 Terrible
danielle
Travelled with family and small children
27 Apr 2025
Disliked: Staff & service
We traveled from California all morning. Got checked into our room to find our toilet didn’t work. Took 2 phone calls and over an hour later to get someone to come take a look. They plunged it for about 5 min to tell us it was now working. It wasn’t fixed and was told they would give us a plunger to use everytime we needed to use toilet. After telling them how ridiculous it sounded and us going down to talk to them we were told we could leave and get a full refund or else we were stuck with the situation and still paying full price. Was told someone would come st 8:30pm to take another look and about 9:30 we had a knock at the door to open to no one there and the plunger sitting at our door.
Very unhappy to have a travel day with our 2 kids and have to pay full price for a room with no working toilet. Not a good experience!
danielle
Stayed 1 night in Apr 2025