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Diplomat Beach Resort Hollywood, Curio Collection by Hilton

4.5 star property

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Photo gallery for Diplomat Beach Resort Hollywood, Curio Collection by Hilton

View from room
Presidential Room, 1 King Bed (Intracoastal View) | Living area | 55-inch flat-screen TV with cable channels, TV, toys
Premium bedding, pillow-top beds, in-room safe, iron/ironing board
Fitness facility
2 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar

Explore the area

Map
3555 S Ocean Dr, Hollywood, FL, 33019
  • Hollywood Beach
    ‪6 min walk‬
  • Hallandale Beach
    ‪9 min walk‬
  • Diplomat Country Club Golf Course
    ‪3 min drive‬
  • Fort Lauderdale, FL (FLL-Fort Lauderdale - Hollywood Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Suite, 2 Bedrooms

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for 2 Double Beds, Intracoastal View, Balcony, High Floor

View from room

2 Double Beds, Intracoastal View, Balcony, High Floor

  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Beds, Ocean Front View, High Floor

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

2 Double Beds, Ocean Front View, High Floor

  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed, Partial Ocean View, High Floor

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

1 King Bed, Partial Ocean View, High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Beds, Ocean Front View, Balcony, High Floor

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

2 Double Beds, Ocean Front View, Balcony, High Floor

  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed, Corner Room, Intracoastal View, Terrace Balcony, High Floor

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

1 King Bed, Corner Room, Intracoastal View, Terrace Balcony, High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Partial Ocean View, Balcony, High Floor

View from room

1 King Bed, Partial Ocean View, Balcony, High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

View from room

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Balcony (Intracoastal View, Mobility & Hearing)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible, Balcony (Intracoastal View, Mobility & Hearing)

  • 38 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Superior Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Oceanfront

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Double Beds, Oceanfront

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony (Intracoastal View)

View from room

Room, 2 Double Beds, Balcony (Intracoastal View)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Partial Ocean View

View from room

Room, 2 Double Beds, Balcony, Partial Ocean View

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Oceanfront

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Double Beds, Balcony, Oceanfront

  • 35 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Partial Ocean View

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Double Beds, Partial Ocean View

  • 35 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Accessible, Mobility/Hearing/Bathtub)

Separate bathtub and shower, designer toiletries, hair dryer, bathrobes

Room, 2 Double Beds, Accessible, Bathtub (Accessible, Mobility/Hearing/Bathtub)

  • 38 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Double Beds, Accessible (Roll-In Shower)

  • 35 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed, Corner Room, Intracoastal View, Terrace Balcony

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

1 King Bed, Corner Room, Intracoastal View, Terrace Balcony

  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Partial Ocean View

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Partial Ocean View

  • 38 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Oceanfront

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Oceanfront

  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Diplomat Suite, Intracoastal View)

Suite, 1 King Bed (Diplomat Suite, Intracoastal View) | Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Suite, 1 King Bed (Diplomat Suite, Intracoastal View)

  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Balcony, Oceanfront

Penthouse, 1 King Bed, Balcony, Oceanfront | Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Penthouse, 1 King Bed, Balcony, Oceanfront

  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner (Corner Suite)

Suite, 1 King Bed, Corner (Corner Suite) | Living area | 55-inch flat-screen TV with cable channels, TV, toys

Suite, 1 King Bed, Corner (Corner Suite)

  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed (Intracoastal View)

Presidential Room, 1 King Bed (Intracoastal View) | Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Presidential Room, 1 King Bed (Intracoastal View)

  • 139 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Double Beds, Partial Ocean View, High Floor

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

2 Double Beds, Partial Ocean View, High Floor

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Intracoastal View)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed (Intracoastal View)

  • 38 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed, Partial Ocean View

  • 38 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Intracoastal View, High Floor

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

1 King Bed, Intracoastal View, High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Ocean Front View, Balcony, High Floor

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

1 King Bed, Ocean Front View, Balcony, High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Intracoastal View)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed (Intracoastal View)

  • Sleeps 2
  • 1 King Bed

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View from property

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The price is €495
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includes taxes & fees
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About this property

Diplomat Beach Resort Hollywood, Curio Collection by Hilton

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Diplomat Beach Resort Hollywood, Curio Collection by Hilton's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
Diplomat Beach Resort Hollywood, Curio Collection by Hilton offers 1000 accommodations with laptop-compatible safes and complimentary bathrobes. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include a separate bath and shower, designer toiletries, complimentary toiletries and hairdryers. In-room wired and wireless Internet access is available for a surcharge. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a sauna, a 24-hour fitness centre and complimentary bicycles.

Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Diplomat Beach Resort Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Diplomat Beach Resort Hollywood, Curio Collection by Hilton. During your stay, you'll be connected to the convention centre and just a quick walk from Hollywood Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 6 restaurants.
  • Free Wi-Fi in some public areas
  • For dining with pool views, stop by Point Royal, one of the property's 6 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the 2 hot tubs
  • Indulge with body scrubs, body treatments or facials at The Diplomat Beach Resort Spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the pool and the family-friendly amenities
  • Just a 3-minute drive from North Broadwalk and 5 minutes from Gulfstream Park Racing and Casino
Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Diplomat Beach Resort Hollywood, Curio Collection by Hilton, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a 24-hour fitness centre, a steam room and a garden. Parking is available for a fee.

This 4.5-star Hollywood resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.
Point Royal – Overlooking the pool, this restaurant only serves breakfast. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Playa Beach Bar & Grill – This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Diplomat Prime – This steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Counter Point – This café overlooks the pool and garden. Open daily.
The Hotel Bar – This lobby lounge is located by the pool. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered parking on site (USD 50 per night; includes in/out privileges)
  • Secured, covered valet parking on site (USD 61 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 8 to 35 for adults and USD 8 to 25 for children
  • 2 coffee shops/cafes
  • 6 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Counter Point
  • Diplomat Prime
  • Playa Beach Bar & Grill
  • Point Royal
  • The Hotel Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 spa tubs
  • 24-hour gym
  • Beach volleyball
  • Boat and paddles
  • Children's club
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Kayaking
  • Motor boating
  • Paddleboard
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Children's club (surcharge)
  • Children's games
  • Children's toys
  • Free cot
  • Grocery/convenience store
  • Highchair
  • In-room refrigerator
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 46 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (209,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 50.85 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room safe
  • Nearby fitness centre access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 35 for adults and USD 8 to 25 for children
  • Fee for in-room wireless Internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per 24-hour period (rates may vary)
  • Covered self-parking fee: USD 50 per night (in/out privileges)
  • Valet parking fee: USD 61 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Diplomat Resort
Diplomat Westin
Westin Diplomat
Westin Diplomat Hollywood
Diplomat Resort Spa Hollywood Curio Collection by Hilton
Westin Diplomat Resort Hollywood
Diplomat Beach Resort Hollywood Curio Collection Hilton
Diplomat Beach Resort Curio Collection Hilton
Diplomat Beach Hollywood Curio Collection Hilton
Diplomat Curio Collection Hilton
The Westin Diplomat Resort & Spa
Diplomat Beach Curio Collection Hilton
Diplomat Beach Resort Hollywood Curio Collection by Hilton
Diplomat Beach Resort Hollywood Curio Collection by Hilton

Diplomat Beach Resort Hollywood, Curio Collection by Hilton Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1440 out of 2560 reviews
Rating 8 - Good. 445 out of 2560 reviews
Rating 6 - Okay. 271 out of 2560 reviews
Rating 4 - Poor. 170 out of 2560 reviews
Rating 2 - Terrible. 234 out of 2560 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Gil

Disliked: Staff & service, property conditions & facilities
Terrible customer relation will never stay at that hotel again unprofessional staff
Stayed 1 night in Nov 2024

10/10 Excellent

Deborah

Stayed 2 nights in Oct 2024

4/10 Poor

Esther

Travelled with partner
Under construction right by the pool area and entry way. They should have notified patrons about this. As many other guest had the same complaints.
Stayed 5 nights in Nov 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property 11 out of 10 from staff to the beach front view talking hearing the waves while sleeping couldn’t ask for better. Will be back again! Lots eating inside shopping breakfast. Service on the beach was great.
Stayed 1 night in Aug 2024

10/10 Excellent

LISA

Stayed 2 nights in Oct 2024

10/10 Excellent

Bernadette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was excellent only thing was the amount of food you got from the onsite restaurant was generally not enough for the price
Stayed 3 nights in Oct 2024

6/10 Okay

Frank

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

8/10 Good

ALTAGRACE

Liked: Cleanliness, staff & service, property conditions & facilities
The service
Stayed 2 nights in Nov 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good property, poor staff service
Stayed 1 night in Nov 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, parking is expensive

10/10 Excellent

Rafael, West Palm Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience at a hotel ever. Attentiveness of the staff, beautiful ocean view, and elegant hotel.
Stayed 2 nights in Sep 2024

4/10 Poor

eugene

Disliked: Cleanliness, property conditions & facilities
Property under renovation no ADA access to the pool and beach area. Noise dust everywhere You have informs you guest before
Stayed 4 nights in Nov 2024

6/10 Okay

Carolyn

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Timothy John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not much around outside the property Enough on property for a short stay
Stayed 2 nights in Nov 2024

8/10 Good

Luis E

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was under construction, we found out when we got the day of check-in.
Stayed 2 nights in Aug 2024

2/10 Terrible

Nioshie

Stayed 2 nights in Nov 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent!
Stayed 2 nights in Sep 2024

10/10 Excellent

LINDA, LOUISVILLE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with numerous dining options, wonderful room, and bathroom!!! I definitely will return!!
Stayed 1 night in Oct 2024

2/10 Terrible

Dema

Disliked: Cleanliness
Stayed 2 nights in Oct 2024

2/10 Terrible

Savanna J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel and found that almost half of its amenities were under construction and unusable. The main lobby, which is advertised all over their website was completely unusable. They had guests checking in/out through the convention center entrance because the front and inside of the main lobby had tarps and construction walls put up everywhere. This also made ordering rides and food very difficult because the drivers always had to do a circle or two due to little to no signage. The upper pool, which is also heavily advertised, was also under construction. Not only could we not use the upper pool, but there was constant loud construction noise going on throughout the day. On top of this, all of the staff we encountered were rude. With this hotel being rated so high, we expected at the very minimum for the staff to be friendly. It felt like we were being a burden to the staff and that's not how we should've felt being paying guests at this "luxury" resort. We did call to voice our concerns the first night and they did not offer anything for the inconvenience even though we paid full price when a good amount of amenities were not available. The Diplomat was not our only option for our trip. No where on The Diplomat website, Expedia, or any of their social media accounts does it say that the hotel is under construction. If we would have known that there would be a good part of the hotel under construction and unusable, we would have chosen to stay somewhere else.
Stayed 2 nights in Nov 2024

8/10 Good

Beverley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything... i just didn’t like not having breakfast at least
Stayed 3 nights in Oct 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Hakeem

Liked: Staff & service, amenities, property conditions & facilities
It’s a very cool hotel in a great place ambiance amazing for pictures as well
Stayed 1 night in Oct 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024