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"Good service 15 mins walk to duomo cavallini is a nice local restaurant 24 hour gym spa facility def go back " More

By a verified traveller on Fri 07 Jul 2017

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Classic Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Presidential Suite, 1 Bedroom, Non Smoking, Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Single Beds, Non Smoking (Contemporary)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking (Contemporary)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Westin Palace, Milan. During your stay, you'll be connected to the convention centre and just a quick walk from Corso Buenos Aires. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.

  • Free WiFi
  • Enjoy Regional cuisine while dining at PanEVO Restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Treat yourself to body scrubs, aromatherapy or facials at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Within a 15-minute walk of Corso Buenos Aires and Via Montenapoleone Fashion District
  • Pets welcome for a fee

The Westin Palace, Milan ratings based on 11 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Palace, Milan

Everyone (9) Couples (2)
2 out of 5
Lack of staff. Lack of communication. After waiting 2h for room service i called to check and room service seemed overwhelmed, she told me unfortunately she doesn’t know about my room service order, asked me for my order again and told me she would tell the kitchen to “hurry up”. Definitely not used to that from a Mariott hotel or a 5* hotel...Staff needs to be trained. It‘s one thing to wait 2h for room service it‘s another thing to not communicate with guests like for example „order is taking longer we‘re sorry“ and some sort of comprehension. Also when the guest calls after 2h, this would have been nicer „i‘ll check with the kitchen and will inform you“ and not „i‘ll tell the kitchen to hurry up“. Property has lots of potential but rooms need to be maintained properly, bathroom wasn‘t clean. Don‘t usually write reviews but this was bad. Stayed in most of 5* hotels in milan this one is by far the worst, regret booking it. Location doesn‘t make up for it

Posted by on 23 Jan 2022

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5 out of 5

Posted by on 27 Jun 2021

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4 out of 5

Nice hotel

Good service 15 mins walk to duomo cavallini is a nice local restaurant 24 hour gym spa facility def go back

Posted by , from london on 7 Jul 2017

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1 out of 5

Posted by on 8 Jan 2023

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5 out of 5
Room was clean - most important. Staff was nice except room service. Nice views and helpful staff. I would come back. The restaurant in the lobby has a amazing ceiling. Very well decorated.

Posted by on 22 Aug 2022

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2 out of 5

Posted by on 30 Sep 2019

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4 out of 5

Posted by on 15 Sep 2019

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5 out of 5

Posted by on 20 Jul 2019

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4 out of 5
Immer wieder gerne. Unser Stammhotel in Mailand. Nähe U-Bahn-Station.

Posted by , from Schweiz on 10 Sep 2018

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4 out of 5

Super hotel with very comfortable rooms. Nice service and great personnel. all good !

It was a great hotel with good location. The room was very good. No noise, very clean. good beds. the reception desk was very nice and ready to help. the breakfast buffet was delicious. I can only recommend this hotel in Milan.

Posted by on 14 Dec 2015

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Property Features

The Westin Palace, Milan offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre, 14 meeting rooms, and limo/town car service. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. The luxury The Westin Palace, Milan also features multilingual staff, a garden, and concierge services. Parking is available for a fee. This 5-star Milan hotel is smoke free.

  • 231 guestrooms or units
  • 12 levels
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 1950
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Milan (XIK-Centrale Rail Station) (1.1 km / 0.7 mi)
  • Metro station: Repubblica M3 Tram Stop (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Palace, Milan offers 231 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. Televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and bidets. This Milan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Films for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bath or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to noon.

PanEVO Restaurant – This restaurant specialises in Regional cuisine and serves breakfast and dinner. A children's menu is available.

Terrazza PanEVO-Summer – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

The Lounge Bar – This cocktail bar serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.

Late-night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Spa Services

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 50 per pet, per stay
  • Maximum 1 (weight limit: 33 lb per pet) Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 2
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Smoke detector
  • Children stay free

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 37 for adults and from EUR 37 for children
  • Self-parking fee: EUR 40 per day
  • Valet parking fee: EUR 60 per day
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Milan Westin
  • Milan Westin Palace
  • Palace Milan
  • Palace Westin
  • Westin Palace Milan Hotel
  • Westin Milan Palace
  • Westin Palace
  • Westin Palace Hotel
  • Westin Palace Hotel Milan
  • Westin Palace Milan
  • The Westin Palace, Milan Hotel Milan
  • Westin Milan
  • The Westin Palace, Milan Hotel
  • The Westin Palace, Milan Milan
  • The Westin Palace, Milan Hotel Milan

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)

National Rating

This property has received its official star rating from the local rating authority.

  • Country specific national/official rating the local rating authority
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