2/10 Terrible
Casey
Travelled with family
10 Sept 2024
Disliked: Cleanliness
When we checked in to our room we noticed that there was a smell like moldy cheese and it was overwhelming. We pulled the sheets down to check the beds, and the sheets were soaked and that is where the smell was coming from. The manager apologized and offered us another room. He explained that they had high humidity which causes this issue.
The second room smelled like musty basement and again the sheets were wet but not as wet as the first room. It was late, we were tired, so we dealt with it. However, the comforter on one of the beds had a large stain on it that looked like bodily fluid. I went down again to get a new comforter and complain. The manager gave us a new comforter and again apologized. I called the next day to get a refund, but the manager wasn't available and was told I would get a call back the following day. It's been almost a week and no call. I am calling them everyday until they give me my money back.
WORSE EXPERIENCE EVER!!
Casey
Stayed 1 night in Aug 2024