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Castaways Resort & Spa Rainforest

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Castaways Resort & Spa Rainforest

Outdoor pool, pool umbrellas, pool loungers
Laptop workspace, iron/ironing board, cots/infant beds, free WiFi
Outdoor pool, pool umbrellas, pool loungers
Garden view
Garden view

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Housekeeping
  • Laundry
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
7 Porter Promenade, Mission Beach, QLD, 4852
  • Mission Beach
    2 min walk
  • Bibesia Beachfront Restaurant
    1 min walk
  • Tully Station
    24 min drive
  • Dunk Island, QLD (DKI)
    138 min walk

Room options

View all photos for Rainforest Hotel Room

Laptop workspace, iron/ironing board, cots/infant beds, free WiFi

Rainforest Hotel Room

  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Rainforest Resort Room

Rainforest Resort Room | Laptop workspace, iron/ironing board, cots/infant beds, free WiFi

Rainforest Resort Room

  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Similar properties

Property grounds

Castaways Resort & Spa Mission Beach

Pool
Spa
Parking included
Free WiFi
4.0 out of 5, Very good, (800)
The price is €73
for 1 night
includes taxes & fees
19 Jan - 20 Jan
Castaways Resort & Spa Mission Beach

About this property

Castaways Resort & Spa Rainforest

Hotel with free parking, steps from Mission Beach
Along with an outdoor pool, this smoke-free hotel has laundry facilities and a library. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out, free newspapers and tour/ticket assistance.
Castaways Resort & Spa Rainforest offers 18 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower and complimentary toiletries. This Mission Beach hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Castaways Resort & Spa Rainforest, you're just a quick walk from Mission Beach. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, luggage storage and wedding services
  • Steps from Mission Beach and 8 minutes on foot from Clump Mountain National Park
As a guest of Castaways Resort & Spa Rainforest, you'll find an outdoor pool, a library, and a terrace. Public spaces have free WiFi. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at Castaways Resort & Spa Rainforest. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Mission Beach hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking

Things to do

  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Tea bags/instant coffee
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
There is no front desk at this property
The check-in location differs from the property location; go to: [Castaways Resort & Spa 2 Pacific Parade, Mission Beach QLD 4852]
Guests will receive an email 5 days before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for AUD 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Castaways Resort & Spa 2 Pacific Parade, Mission Beach QLD 4852
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in information. The host will greet guests on arrival.

Property is also known as

Castaways Resort Rainforest
Castaways Rainforest Mission Beach
Castaways Resort Spa Rainforest
Castaways & Rainforest Mission
Castaways Resort & Spa Rainforest Hotel
Castaways Resort & Spa Rainforest Mission Beach
Castaways Resort & Spa Rainforest Hotel Mission Beach

Castaways Resort & Spa Rainforest Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 51 reviews" "
Rating 8 - Good. 23 out of 51 reviews" "
Rating 6 - Okay. 7 out of 51 reviews" "
Rating 4 - Poor. 4 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A lovely location and relatively good value for money, but the Rainforest rooms themselves are very tired and long overdue for a reno. No powerpoints next to the beds is a real pain, and would take 5 mins for an electrician to install. Note that the Rainforest rooms are in a separate facility away from the reception/bar/restaurant/beachfront rooms, which I'm sure are much nicer. Staff were great and the meals at Buko are excellent.
Stayed 5 nights in Sep 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
NICE STAY.
Stayed 1 night in Jul 2023

4/10 Poor

Diane

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I booked and stayed in the rainforest room, this section of the resort is across the road from the beach rooms. The rainforest rooms should be demolished/ condemned. Toilet blocked up every afternoon, sliding doors to patio did not close tight leaving a gap at the top of the doors. Peeling paint on ceilings and bath tub. Stayed 3 nights and was told by staff that Rainforest Rooms do not receive a mid stay freshen up. As a local to the Far North, I won’t be booking these rooms again. On a plus side the bed was comfy and the water was hot in the shower.
Stayed 3 nights in Jun 2023

8/10 Good

Carol

Stayed 1 night in May 2023

6/10 Okay

Lynette

Disliked: Room comfort
I night stopover
We stayed in the cheaper rainforest part of the resort, beautiful garden and quiet, hard to figure out where to park , drove past a few time before we figured out entrance, too tight to angle park outside our room so went out the front and parked on grass. Mirror had toothpaste splattered on it , but the bed was the worst bed I have ever slept on , it dipped in the middle and made creaking noises and kept pinging ever time I moved , so bad . The breakfast was nice after the confusion on if I had paid or not through 3 staff members, I had paid the evening before on a check in . anyway probably will stay again but not in the rainforest side 😳
Stayed 1 night in May 2023

10/10 Excellent

Hugh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room with nice outlook
Very peaceful rainforest style lookout from generous room.
Stayed 1 night in May 2023

8/10 Good

Leanne

Liked: Cleanliness, property conditions & facilities, room comfort
Intransit accommodation
Food great as always. 1st time in a more cost effective room as overnight stay only. Room was better than anticipated. Room has had a revamp, bathroom revamp best as able without a new one. Confusion on leaving regarding our costs due. Additional amount charged 2 hrs after departure without notification. Not disputing the fee though a phone call or message would have been appreciated.
Stayed 1 night in May 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and wonderful atmosphere.
Stayed 2 nights in Apr 2023

10/10 Excellent

Terri, Kerang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Great rates!
Stayed 1 night in May 2023

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Apr 2023

10/10 Excellent

Janey

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Very comfortable room with a pretty outlook.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great stay
The main building is excellent, staff are very friendly and helpful, restaurant is great and the pool is clean and relaxing. However we stayed in a room over the road in the rainforest section, which is cheaper - the main problem was we were on the ground floor so got a lot of bugs in our room
Stayed 1 night in Mar 2020

6/10 Okay

Louise

Liked: Cleanliness, staff & service
Room standard but very clean Food and service at restaurant very good
Stayed 1 night in Mar 2020

10/10 Excellent

Midge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean everything was better than expected. Staff were very friendly
Stayed 2 nights in Feb 2020

10/10 Excellent

Heath

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Close to beach and shops/restaurants/bars. Good parking allocation
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Chonnie, Kenthurst

Liked: Cleanliness, staff & service
Pool at the Rainforest Rooms was not overly inviting & requires some new furniture. Very poor in comparison to the main resort. Great location within walking distance to all the restaurants, cafes & bars. Can recommend the roast veg salad with basil pesto @ the pub. Absolutely delicious 😋
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The main property is stunning with a perfect location on the beach however the rooms out of the resort and shabby and in need of uodating. Check in lady was absolutely lovely.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Viv, Townsville Qld

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rainforest rooms were previously known as Mackay's and are about 50 metres from the main resort. Good atmosphere, great staff, friendly vibe. The main and best reason for us staying in the Rainforest rooms is the price compared to the main resort, as all amenities of both properties are available to guests - best of both worlds!
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Have stayed at Castaways a few times on business over the years, and mostly found it to be pretty good. Somehow this time, we were in an old 1950's style motel next door - badly in need of renovations, and cockroaches everywhere at night. Two things that were good - the double bed, and the young girl who served us breakfast each morning who was excellent, and would be welcomed at any 5 star restaurant - don't know her name, but I did give her a wrap to the receptionist.
Stayed 4 nights in Aug 2019

10/10 Excellent

Dazza

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The cleaning in the bathroom wasn't up to standards of a hotel room. It was a untidy... Everything was all good...
Stayed 1 night in Aug 2019