4/10 Poor
najma, Moore
Travelled with family
7 Jan 2025
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I understand that Moab has seasonal workers and businesses let people go in but then managers need to not have the "fully booked" excuse when you come to check in and your room is not ready for over an hour. If you want to have a fully booked hotel, hire more staff. It is a manager's job to make sure the hote is well run. They made multiple families wait each day for check-in because rooms were not ready. When we got there the manager didn't know I had two rooms (even though my booking under one number had two rooms and my message to them said I had two rooms), couldn't give us adjoining rooms, and was short and rude. Our 18-year-old daughter who is pretty quiet, noted the rudeness. We didn't ask for a room change despite the smell in our second room because I didn't want to deal with the rude, curt responses. My room was not cleaned even on an "alternate day schedule" and was done after asking twice and that too meant only sheet changes and a few towels changed, not an actual cleaning. I picked up after myself, so our rooms were not dirty but after "cleaning" wrappers were on the tables, the shower had hair from showering in it, floors were not swept because we came from hikes and of course, shoes bring dirt with them. There is a reason I don't stay at hotels anymore. As a rental owner myself, I cannot get away with this level of rudeness and mismanagement because people are quick to be mad at owners for the smallest things. I will never stay at this hotel again.
najma
Stayed 4 nights in Jan 2025