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Reef Hotel

3.0 star property

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Photo gallery for Reef Hotel

Outdoor pool
Beach nearby, beach umbrellas, beach towels
Family Room, Garden View, Garden Area | In-room safe, desk, free WiFi, bed sheets
Lobby
Beach nearby, beach umbrellas, beach towels

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
Mount Kenya Road, Mombasa, 80100
  • City Mall
    ‪14 min walk‬
  • Haller Park
    ‪15 min walk‬
  • Nyali Beach
    ‪3 min drive‬
  • Mombasa (MBA-Moi Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, Sea View, Sea Facing

In-room safe, desk, free WiFi, bed sheets

Standard Room, Sea View, Sea Facing

  • 28.0 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room, Garden View, Garden Area

Family Room, Garden View, Garden Area | In-room safe, desk, free WiFi, bed sheets

Family Room, Garden View, Garden Area

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Double Room, Non Smoking, Garden View

In-room safe, desk, free WiFi, bed sheets

Standard Double Room, Non Smoking, Garden View

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Run Of the House

In-room safe, desk, free WiFi, bed sheets

Run Of the House

  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Double Bed

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About this property

Reef Hotel

Beach hotel with outdoor pool, near Nyali Beach
Guests at this beach hotel will appreciate convenient on-site amenities such as a playground and barbecue grills.
Reef Hotel offers 146 accommodations with a safe. Rooms open to balconies. This Mombasa hotel provides complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Reef Hotel, you'll be within walking distance of Nyali Beach. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a swim-up bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a playground
  • Just a 3-minute drive from Nyali Beach and 10 minutes from Bamburi Beach
  • Airport shuttle service available for a fee
Some rates at Reef Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. There's an onsite business centre.

WiFi is free in public spaces. An outdoor pool, a terrace, and barbecue grills are also featured at the family-friendly Reef Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3-star Mombasa hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
On-site venue – restaurant.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Reef Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: KES 1,200 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KES 1200 per person
  • Airport shuttle fee: KES 2500 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Reef Hotel Mombasa
Reef Mombasa
Reef Hotel
Reef Hotel Hotel
Reef Hotel Mombasa
Reef Hotel Hotel Mombasa

Reef Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 14 out of 96 reviews
Rating 8 - Good. 35 out of 96 reviews
Rating 6 - Okay. 24 out of 96 reviews
Rating 4 - Poor. 11 out of 96 reviews
Rating 2 - Terrible. 12 out of 96 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

JAMES

1.Like....the external environment was good. 2.The rooms needs retouch.They are currently in bad state.
Stayed 4 nights in Nov 2024

8/10 Good

hafswa

Liked: Staff & service
Good customer Service
Stayed 2 nights in Jul 2024

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service
Authentic Swahili experience.
What's there to say about a hotel started in 1972? If you're looking for modern amenities, you won't find it here. If you're looking for a time capsule of Swahili culture, you will find it here. Rooms have AC, a 3 pools were excellent, ocean view was excellent as well. Breakfast was authentically Swahili with really good mahamris.
Stayed 3 nights in Feb 2024

2/10 Terrible

Tshepo

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Option
Great hotel. Beautiful views of the beach, a nice pool, excellent food and drinks, and helpful staff. I needed to shower after checking out and going diving, and they accommodated my need while also watching my bags. Great service!
Stayed 1 night in Jan 2024

10/10 Excellent

Sharleen

Travelled with family
Liked: Property conditions & facilities
This is a great hotel on the beach. Lots of security so always felt safe. So nice to o have all inclusive so no messing about where to eat. Many choices and all included.
Stayed 2 nights in Nov 2023

2/10 Terrible

Tesfa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 star hotel
Photo of the property needs to be updated because everything is old. Also the room’s toilet has bad odor coming from the sink. Break fast lack variety and cleanliness . Terrible experience!!!
Stayed 1 night in Nov 2023

8/10 Good

Gavril, Buford

Travelled with group
Disliked: Property conditions & facilities
I am a repeat customer that stayed here for weeks at the time. It is not too bad. The rooms need a lot. The entire place need a renovation. The landscape is poorly maintained. The water in the pool smells like birds feathers. The food is good. Compared to similar places is even better. The all inclusive is a joke. While bottled beer and some bottle sodas are included, bottled water is not. I just don't get it! Maybe I am not too smart! At the restaurant they charge you for the free bottle water they put in the rooms unless they serve it by the glass (and the glasses do not look too clean, I doubt that the hotel has a commercial steam dishwasher). The good news is that you can buy good bottled water (Keringet) from the gift shop. The bottled water they put in rooms (Aquelle) does not taste good. The people are nice yet they are properly trained how to explain all inclusive customers why bottled water is not included but bottled sodas are!
Stayed 1 night in Mar 2023

6/10 Okay

PETER

Liked: Cleanliness, amenities
Great beach location. Good service
Stayed 3 nights in Sep 2022

6/10 Okay

Jeremiah

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Run down and too many non residents who pay a small entrance fee to use the facilities while residents who pay much more have no privacy....take care there are thieves working in this hotel also seperately reported by other on line reviewers.
Stayed 14 nights in Dec 2021

8/10 Good

pradeep

Travelled with family
Liked: Staff & service, amenities
Gòod view of ocean, very good gardens and friendly staffing team
Stayed 1 night in Nov 2021

10/10 Excellent

Okumu

Disliked: Staff & service, property conditions & facilities
The rooms looked old, I changed into two different rooms the first one wasn’t smelling fresh and the balcony door couldn’t lock.
Stayed 3 nights in Nov 2021

8/10 Good

Tony

Travelled with group
Liked: Room comfort
Good value
Good value for the money
Stayed 1 night in Sep 2021

6/10 Okay

Kim

Liked: Cleanliness
Stayed 1 night in Aug 2021

8/10 Good

Vince, Bolton

Liked: Staff & service, amenities, property conditions & facilities
I paid in full upon arrival. However upon checking out they demanded a furyher 2000 KES because the dollar / KES rate had changed. I'm sure if it had moved the other way, they would offer me a small refund. I refused to pay but did when it became apparent that the cashier would have the diffetence deducted from his salary. The garden and pool are is fabulous, as are the staff. The rooms are tired though and not really worth the money. The AC is ineffective. I would not stay here again though purely because of the odious practice I've described above.
Stayed 4 nights in Dec 2020

4/10 Poor

Sean

Disliked: Staff & service
Stayed 2 nights in Dec 2020

6/10 Okay

Ronnie, Nairobi

Disliked: Amenities
In general a tired hotel. Bedrooms plain and towels that needed to be replaced 3 years ago.
Stayed 3 nights in Sep 2020

2/10 Terrible

Thokozani

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Sami, Lilongwe, Malawi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is nice, with good reseaurants so you don't need to go out for dinner or food if you don't want to. But there is a mall complex less than a mile away if you do want to get some goods for breakfast. That said, they can only be non-perishables, and be careful of eating on your room's porch, because the monkeys can smell food from far away and will come to get some! but the towels are thick and smell quite bad once they get wet,
Stayed 5 nights in Dec 2019

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated and not well kept
Not worth the rate, the hotel was built in 1972 and it looks like it hasn’t been well kept. The cleanliness of the room was also not up to par. We felt like we didn’t get the value of what we paid and many services were beyond lacking. The pictures were misleading as well and we had to argue to get one bed as a couple. It rained on our parade.
Stayed 3 nights in Dec 2019

6/10 Okay

Guest, Nairobi

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Generally okay hotel for the price. Dislike that they do not give bottled water in the rooms and instead have metalic refillable bottles that do not look in good condition. Found a guest at the reception upset and complaining that their phone had been stolen from his room. Good access to the beach with beautiful views of the ocean. Facility has aged and the rooms needs abit of an upgrade to modernize them.
Stayed 1 night in Dec 2019

2/10 Terrible

Brian, Nairobi

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible condition and not worth the money. A total revamp of the property is necessary
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Like: Comfortable room, nice pool, access to beach, generally good food. Dislike: Tanga Bar and Grill - food service has two speeds, dead slow and stop!
Stayed 5 nights in Oct 2019