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Sentrim Castle Royal Hotel

3.0 star property

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Photo gallery for Sentrim Castle Royal Hotel

City view from property
Outdoor pool
Premium bedding, in-room safe, desk, laptop workspace
Outdoor pool
Bar (on property)

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
Moi Avenue, Mombasa, 0800
  • Holy Ghost Cathedral
    ‪3 min walk‬
  • Shree Cutch Satsang Swaminarayan Temple
    ‪10 min walk‬
  • Sikh Temple
    ‪12 min walk‬
  • Mombasa (MBA-Moi Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Twin Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Double Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Triple Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Triple Room

  • City view
  • Sleeps 3
  • 3 Single Beds

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About this property

Sentrim Castle Royal Hotel

Colonial hotel with 24-hour front desk and coffee shop/cafe
A restaurant, a bar/lounge and a conference centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service and concierge services.
Sentrim Castle Royal Hotel offers 68 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Sentrim Castle Royal Hotel, you're just a quick walk from Holy Ghost Cathedral. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include a concierge, tour or ticket assistance and a porter
  • Just a 2-minute drive from Mombasa Island and a few minutes from Fort Jesus
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Gift shops/newsstands, tour/ticket assistance, and concierge services are also featured at the business-friendly Sentrim Castle Royal Hotel. Self parking is free. A complete renovation of Sentrim Castle Royal Hotel was completed in January 2023.

Smoking is allowed in designated areas at this 3-star Mombasa hotel.

Sentrim Castle Royal Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 10:30 AM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sentrim Castle Royal Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 50.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 10:30 AM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Castle Royal
Castle Royal Hotel
Sentrim Castle
Sentrim Castle Hotel
Sentrim Castle Royal
Sentrim Castle Royal Hotel
Sentrim Castle Royal Hotel Mombasa
Sentrim Castle Royal Mombasa
Sentrim Royal Castle Hotel
Sentrim Royal Hotel Mombasa
Sentrim Castle Royal Hotel Hotel
Sentrim Castle Royal Hotel Mombasa
Sentrim Castle Royal Hotel Hotel Mombasa

Sentrim Castle Royal Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 19 out of 114 reviews
Rating 8 - Good. 32 out of 114 reviews
Rating 6 - Okay. 39 out of 114 reviews
Rating 4 - Poor. 17 out of 114 reviews
Rating 2 - Terrible. 7 out of 114 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Dayo

Stayed 1 night in Aug 2024

8/10 Good

prince emeka

Stayed 8 nights in Apr 2024

8/10 Good

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

AKIRA

Stayed 3 nights in Nov 2023

4/10 Poor

Hae Won

Stayed 2 nights in Jun 2023

10/10 Excellent

Ram

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay
The stay was comfortable and the staff were cooperative. As it was in city area, i could able to visit our business related activity without delays.
Stayed 2 nights in Mar 2023

8/10 Good

Hakimuddin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

6/10 Okay

Masud, UK

Disliked: Amenities, property conditions & facilities
Good central location to explore Mombasa island. Needs some modernisation.
Stayed 1 night in Mar 2019

8/10 Good

Paul, Dubai

Liked: Cleanliness, staff & service
Very convenient location with a sense of history. The property is getting tired and needs some renovation. It is good value and I will continue to stay there when I visit Mombasa.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Castle ruin
The Sentrim Castle Royal Hotel is an historic place in Mombasa. Unfortunately, as castle, is breaking in pieces, and for the royal, there is nothing remaining of what it could have been. I got a room in the five floor extension built without lift !!! but was kindly moved to the old building, with a lift, but where an exhausted AC heates more than cooles the room. One of the features of these old building or new extension rooms are their dirty walls, including spots of mosquitos the clients crushed, sometimes blood included. The furniture is old, the curtains are dusty. I only got one towel in my room, for all purposes, body, hands and floor. The cold water faucet was broken and the shower water jet got no pressure, just kind of dropping ... For unknown reasons the hotel stills holds two stars and I was charged 100 USD, a scam !!! I was also charged for a cappucino I got instead of my breakfast. It is not a consolation, but the staff was nice.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2018

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for business
Ideal for business
Stayed 1 night in Feb 2018

8/10 Good

Poul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

Solo, Los Angeles, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Renovation Needed
I stayed 4 nights. The room furniture was outdated and needs modernizing. The bathtub fixtures were rusted, in particular the grab bars. Not little specks of rust but full-on (90%) rusted out. Didn’t feel safe even touching them to get in and out the tub. Each morning the bathtub had 3-4 centipedes in it. Water pressure and temperature weren’t adequate. The room wasn’t cleaned daily as evidenced by the bathtub ring and wash basin residue. Pay more and stay someplace else. Very disappointed.
Stayed 3 nights in Dec 2017

2/10 Terrible

John patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go there !!!!
Abusive staff. Extra costs. No view. Rubbish place
Stayed 3 nights in Dec 2017

10/10 Excellent

Anna, UK

Liked: Cleanliness, staff & service, room comfort
Much better visit than last time!
I think the room you get definitely impacts the success of your stay at this hotel. Even though the rooms are somewhat tired and in desperate need of renovating, the room at the back of the hotel was just what I needed after my exhaustive journey and for the conference calls I needed to make. The staff were lovely as always, and the food was great! If only the hotel was renovated and the lift fixed, it would be getting a complete 5 from me!!
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Adequate for a short stay
Warm welcome and good service, but the room was basic and beds not very comfortable. Within walking distance to the old town and waterfront.
Stayed 1 night in Jul 2017

6/10 Okay

Vidya

Liked: Staff & service, property conditions & facilities
Lovely
Great kication

4/10 Poor

Kavirondo, KE

Disliked: Cleanliness, property conditions & facilities, room comfort
OK for business, OK if in transit, no good for a h
Very noisy road adjacent to bar and restaurant. Breakfast, very poor quality, greasy fried foods. Bar smells of cigarette smoke. Internet very slow. Bed very hard. Shower was good though.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Noise pollution .
Hotel was in town. Mombassa is very noisy and hot. It's impossible to sit in the restaurant which is adjacent to the main street and hear what people are saying. The hotel is built like a blast from the past but it needs refurbishing. It is such a shame. The noise pollution spoils the hotel setting.

6/10 Okay

randy, washington dc

Liked: Cleanliness, staff & service, room comfort
Clean and air comditioned
The hotel is located in central Mombasa. It is well run and organized, not fancy but safe and comfortable

2/10 Terrible

Dag Werner Larsen, Norway

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok hotel, good situated in sentral mombasa but
far too expensive for the quality we got, if we paid a quarter of the price we had been pleased

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Ruth, melbourne, australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The hotel is not maintained to the standard it was suggested. This is the second time I have had to rewrite it.