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Hotel Riu Palace Jamaica - Adults Only - All Inclusive

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Palace Jamaica - Adults Only - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
Aerial view
1 bedroom, free minibar, in-room safe, blackout curtains
Aerial view

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • All-inclusive

Explore the area

Map
Mahoe Bay - Ironshore P O, Montego Bay, Saint James
  • Whitter Village
    3 min walk
  • Blue Diamond Shopping Centre
    3 min walk
  • SuperClubs Ironshore Golf and Country Club
    3 min drive
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    8 min drive

Room options

View all photos for Junior Suite, Courtyard View (E)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Courtyard View (E)

  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club | B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Jetted Tub, Ocean View (Elite Club | B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (E)

  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (C)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (C)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Garden View (C)

  • 41 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Oceanfront (Elite Club, E)

1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Jetted Tub, Oceanfront (Elite Club, E)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club, L)

1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Jetted Tub, Ocean View (Elite Club, L)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club, U)

1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Jetted Tub, Ocean View (Elite Club, U)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, U)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (Elite Club, U)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, L)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (Elite Club, L)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite (C)

  • 41 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Courtyard View (U)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Courtyard View (U)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (C)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Courtyard View (C)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (L)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Garden View (L)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (U)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Garden View (U)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, E)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (Elite Club, E)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-US)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Courtyard View (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Garden View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite (B2C-CAN)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Garden View (B2C-CAN)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Elite Club | C)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (Elite Club | C)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (L)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (L)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club, B2C-US)

1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Jetted Tub, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (E)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Garden View (E)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (U)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Courtyard View (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CAN)

1 bedroom, free minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (Elite Club | B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (Elite Club | C)

1 bedroom, free minibar, in-room safe, blackout curtains

Suite, Jetted Tub, Ocean View (Elite Club | C)

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Garden View

1 bedroom, free minibar, in-room safe, blackout curtains

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Sea View

1 bedroom, free minibar, in-room safe, blackout curtains

Suite Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Sea View

1 bedroom, free minibar, in-room safe, blackout curtains

Room Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Side Sea View

Bathroom | Separate bathtub and shower, jetted bath, eco-friendly toiletries

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Riu Palace Jamaica - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Jamaica - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Palace Jamaica - Adults Only - All Inclusive offers 288 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Hotel Riu Palace Jamaica - Adults Only - All Inclusive. During your stay, you're just a quick walk from Jamaica Beaches. Enjoy features like free breakfast, free WiFi in public areas and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi
  • Drinking and dining options include 5 restaurants, 2 swim-up bars and a poolside bar
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with massages, aromatherapy or facials at Renova Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests have great things to say about the helpful staff and the proximity to the airport
  • 9 minutes by car from Rose Hall Great House and 10 minutes from Doctor's Cave Beach
Hotel Riu Palace Jamaica - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Jamaica - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and Access to hot tub. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 4 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

Business amenities include meeting rooms and limo/town car service. Event space at this property measures 1916 square feet (178 square metres) and includes conference space. A nightclub, a sauna, and spa services are also featured at the luxury Hotel Riu Palace Jamaica - Adults Only - All Inclusive. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this 4.5-star Montego Bay property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM. The property hosts a free manager's reception daily.
Montego Bay – This buffet restaurant serves breakfast, lunch and dinner.
LAcquedotto – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Krystal – This theme restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Seaside – This steakhouse only serves dinner. Open daily.
Zen – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 swim-up bars
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Krystal
  • LAcquedotto
  • Montego Bay
  • Seaside
  • Zen

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,916 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Jamaica - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jamaica Palace
Jamaica RIU
Jamaica RIU Palace
Palace Jamaica
RIU Jamaica
RIU Jamaica All Inclusive
RIU Jamaica Palace
RIU Palace
RIU Palace Jamaica
Riu Jamaica Inclusive Adults
Riu Palace Jamaica All Inclusive Adults Montego Bay
Riu Palace Jamaica All Inclusive Adults
Riu Palace Jamaica Adults Montego Bay
Riu Palace Jamaica Adults
Riu Palace Jamaica All Inclusive Adults Only
Riu Jamaica Inclusive Montego
Riu Palace Jamaica All Inclusive Adults Only
Riu Palace Jamaica Adults Only All Inclusive

Hotel Riu Palace Jamaica - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 854 out of 1321 reviews" "
Rating 8 - Good. 273 out of 1321 reviews" "
Rating 6 - Okay. 109 out of 1321 reviews" "
Rating 4 - Poor. 49 out of 1321 reviews" "
Rating 2 - Terrible. 36 out of 1321 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kendall Everette

Liked: Cleanliness
Stayed 4 nights in Sep 2024

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Sep 2024

10/10 Excellent

Apaleoni, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely be going back on my next trip. Love it here there people are so nice I had a great time
Stayed 4 nights in Sep 2024

10/10 Excellent

Toiquina, Whitsett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my vacation, the Staff was amazing and friendly. The drinks were amazing, my room was huge and clean. I wasn’t able to work my air or tv to watch Netflix. When I reached out to guest services someone came right to my room immediately!!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the best. All the quests are so friendly and welcoming
Stayed 5 nights in Sep 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You should definitely book. We will be booking again. They called and checked in on us. Ask if we need anything
Stayed 1 night in Sep 2024

10/10 Excellent

Jelisa, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Second year in a row & we loved every moment of our trip. Will definitely be going back.
Stayed 5 nights in Sep 2024

10/10 Excellent

Lisa Levette, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riu Palace was very nice and I like the ability to go to the other two resorts to eat and drink and hang out as well as partake in their activities. It’s was like getting three resorts for the price of one. The staff members were really nice and accommodating, I wanted something specific to eat that they didn’t have on the buffet and any actually prepared it for me.
Stayed 5 nights in Sep 2024

10/10 Excellent

Annamaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I likes the quality & cleanliness of the room 2020 plus the balcony scenery was amazing. A technology update should be made on their WiFi and Smart TV capabilites in the rooms and Sports Bar aresa.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jekia Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 3 nights in Jun 2024

8/10 Good

Deon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent. We had a great time. The only criticism we have is the TV is older, we didn't have a remote when we got there, one of our favorite channels wasn't working, the tv speakers were blown out and distorted. Everything else was great.
Stayed 5 nights in Sep 2024

10/10 Excellent

Gary

Nice to see staff with so much courtesy and very clean great energy To God Be The Glory 🙏❤️🫡
Stayed 3 nights in Sep 2024

2/10 Terrible

Ash-Shahadah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was extremely dirty. There were stains on the sheets, pillows, and pillow cases despite them cleaning our room every day. There were seats with fabric cushion on them with stains. Every time I received a new wash cloth I found hair in it that did not belong to me. All of the water on the resort has floaties in it. They have people that come to the beach in canoes and heckle you to buy things. They have people that stand outside of each hotel heckling you for rides and money. All they care about is your money. There was a point on the trip where they advertised free transportation to a club and back off the resort. They provided shuttle times for us to leave and return. The returning shuttle times were 1AM, 2AM, and 3AM. My family and I decided to catch the first shuttle there and the first shuttle back due to us going home the next day and needing to pack. When we went outside of to catch the first shuttle, we saw our drivers walking around, our shuttles parked, and a group of people waiting outside. After confronting one of the drivers they told us that the time had changed to them only leaving at 2AM and that if we really wanted to leave we had to buy a taxi. We sat outside on the steps for an hour waiting while taxi drivers heckled us. People from the club also tried to demand that we go back inside. Once 2AM came, there was a crowd of people pushing trying to ambush the bus to leave. This entire experience has made me never want to visit Jamaica again.
Stayed 4 nights in Sep 2024

6/10 Okay

Ernise

Liked: Staff & service, amenities
Disliked: Cleanliness
When I got to my room there was long blond hair everywhere to the point I had to ask them to change the sheets and mop the floors. Found little critters in the room as well, so I had to be sure to leave everything in my suit case and not leave it open. Other than room issues most of the staff was welcoming.
Stayed 4 nights in Sep 2024

8/10 Good

Robert Nunes Henriques

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are 3 RIU RESORTS connected (PALACE, REGGAE, MONTEGO BAY) after much research we chose the RIU PALACE. After visiting the other 2 upon arrival. We thought the RIU MONTEGO BAY was in our opinion was the nicest of the 3. The atmosphere is a bit more laid back at the PALACE but it’s a much smaller resort. The entertainment was TOP NOTCH at all the resorts. The food was similar to a GOLDEN CORAL I would give it a 5 out of 10. The 24 hours food and room service was TERRIBLE!! We went to dinner at the Asian restaurant ZEN and the STEAK restaurant they were decent. (Golden Coral with a garnish). House keeping was GREAT! Rooms were nothing special but not bad. (BEDS were on firmer side) Grounds were well maintained I bought Tylenol (25tabs) and a small bottle of affrin at gift shop ($65). DONT FORGET ANYTHING or you’re gonna pay!! If you care about your view double check room location, there are some(not all) terrible room views ! These resorts are in the airport flight line. You will have to pause your conversations as planes go over. (VERY LOUD) If we were to go to Jamaica again we would stay in NEGRIL due to the plane traffic! Drinks were great! Bring a YETI or similar. If you get frozen drinks they turn to syrup so fast because of the heat! Beaches and Cabannas were to die for!! OVERALL REMINDED me of a CARNIVAL CRUISE on LAND! HAVE FUN!
Stayed 7 nights in Sep 2024

6/10 Okay

IESHIA, Pontiac

Travelled with group
Disliked: Staff & service, amenities
Don’t be prepared to get the room you booked. It was 6 of us with 3 rooms, we all booked double beds and got there and they had none. The manager said they don’t book by how many beds which is dumb because every hotel, motel, resort does which is why rooms are called based off the bed size it is. Then she goes to say we would have to wait 2days for double bed rooms to be available. I recommend just doing a king size bed room and calling it a day.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gilbert

Stayed 7 nights in Aug 2024

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, amazing vibes and even better staff! 10/10.
Stayed 3 nights in Sep 2024

10/10 Excellent

Reneisha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 5 nights in Sep 2024

10/10 Excellent

Ann Marie

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Vacation Blast
It was my first time in Jamaica and I am happy I chose Riu Palace in Montego Bay. The resort was awesome.and I loved the idea that staying at the Riu Palace gives you access to Riu Montego and Riu Raggae. The food was great and the staff was friendly, helpful and pleasant. I would definitely be going back.
Stayed 5 nights in Sep 2024

10/10 Excellent

Dakita

Liked: Cleanliness, staff & service, property conditions & facilities
Love it be back soon
Stayed 4 nights in Aug 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Latoya, Bronx

Liked: Property conditions & facilities
Disliked: Staff & service
Had the worst experience ever, as it relates to privacy, there’s absolutely none at this place, staff uses their key and just walk in on you!
Stayed 3 nights in Sep 2024