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Sandcastles Beach Resort

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sandcastles Beach Resort

Private beach, white sand, beach bar
View from room
Property grounds
Exterior
Comfort Apartment, 1 Bedroom, Kitchen | Living area | Flat-screen TV

Reviews

5.6 out of 10

Popular amenities

  • Bar
  • On private beach
  • Gym
  • Room service
  • Spa
  • Breakfast available

Explore the area

Map
Main Street, Ocho Rios, St. Ann
  • Turtle River Park
    1 min walk
  • Turtle Beach
    4 min walk
  • Island Village
    4 min walk
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    18 min drive

Room options

View all photos for Room, 2 Bedrooms, Kitchen

In-room safe, soundproofing, iron/ironing board, free WiFi

Room, 2 Bedrooms, Kitchen

  • 121 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Apartment, 1 Bedroom

Comfort Apartment, 1 Bedroom | In-room safe, soundproofing, iron/ironing board, free WiFi

Comfort Apartment, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Apartment, 1 Bedroom, Kitchen

Comfort Apartment, 1 Bedroom, Kitchen | In-room safe, soundproofing, iron/ironing board, free WiFi

Comfort Apartment, 1 Bedroom, Kitchen

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Apartment

In-room safe, soundproofing, iron/ironing board, free WiFi

Comfort Apartment

  • 836 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Basic Room, 1 Bedroom, Kitchen

In-room safe, soundproofing, iron/ironing board, free WiFi

Basic Room, 1 Bedroom, Kitchen

  • 102 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, Kitchen

In-room safe, soundproofing, iron/ironing board, free WiFi

Studio, Kitchen

  • 557 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Room, 1 Queen Bed, Kitchen

Basic Room, 1 Queen Bed, Kitchen | In-room safe, soundproofing, iron/ironing board, free WiFi

Basic Room, 1 Queen Bed, Kitchen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Studio

Comfort Studio | In-room safe, soundproofing, iron/ironing board, free WiFi

Comfort Studio

  • 93 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Apartment, 1 Bedroom

In-room safe, soundproofing, iron/ironing board, free WiFi

Comfort Apartment, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

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About this property

Sandcastles Beach Resort

Beachfront resort with full-service spa and 24-hour fitness centre
This resort features a full-service spa, a private beach and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a 24-hour fitness centre and a bar/lounge. Limited housekeeping is available.
Sandcastles Beach Resort offers 40 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. This accommodation offers separate sitting areas. Accommodation at this 3.5-star resort has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Ocho Rios resort provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.

A private beach and an outdoor tennis court are featured at the resort. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, Swedish massages, Thai massages and manicures and pedicures.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

During your stay at Sandcastles Beach Resort, you're just a quick walk from Turtle River Park. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • The restaurant, beach bar and bar/lounge offer choices for drinking and dining
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with deep-tissue massages or manicures and pedicures at the spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a private beach, an outdoor tennis court and a 24-hour gym
  • Steps from Turtle River Park and Taj Mahal Mall
  • Airport, local-area and shopping centre shuttle service available for a fee
A private beach is featured. Sandcastles Beach Resort offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. A 24-hour fitness centre, spa services, and a terrace are also featured at the family-friendly Sandcastles Beach Resort. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 9 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6 AM to 9 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground

Family friendly

  • Babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • On a private beach
  • Picnic area
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 5:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 30 per accommodation, per stay.
  • Service fee: 10 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 20 per person
  • Airport shuttle fee: USD 170.00 per vehicle (return)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Sandcastles Beach Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 5:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Property is also known as

Sandcastles Ocho Rios Condo
SandCastles Resort
SandCastles Ocho Rios
Sandcastles Resort Jamaica
Sand Castles Resort Jamaica/Ocho Rios
Sand Castles Ocho Rios
Sand Castles Hotel Ocho Rios
SandCastles Ocho Rios Hotel
SandCastles Hotel
Sandcastles Beach Resort Ocho Rios
Sandcastles Beach Ocho Rios
Sandcastles Resort Ocho Rios
Sandcastles Beach Resort Resort
Sandcastles Beach Resort Ocho Rios
Sandcastles Beach Resort Resort Ocho Rios

Sandcastles Beach Resort Reviews

Reviews

5.6
Rating 10 - Excellent. 8 out of 44 reviews" "
Rating 8 - Good. 8 out of 44 reviews" "
Rating 6 - Okay. 5 out of 44 reviews" "
Rating 4 - Poor. 10 out of 44 reviews" "
Rating 2 - Terrible. 13 out of 44 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Berchum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our apartment was clean and nice 👌 fully equipped. I would definitely stay there again. I also liked how everything outside are in close proximity to the property.
Stayed 4 nights in Jul 2024

6/10 Okay

Melvin

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Overall i enjoyed my experience but lighting of the rooms could be improved except for the bathroom.
Stayed 6 nights in Jul 2024

2/10 Terrible

Paula

Travelled with group
Disliked: Property conditions & facilities
There was no hot water in the unit. No water coming out of the hot water spigot. Mildew on walls in the unit. I was unable to shower and no staff on site up to noon time to fix the problem.
Stayed 2 nights in Apr 2024

6/10 Okay

NAKIYA

Liked: Cleanliness
Stayed 3 nights in Mar 2024

2/10 Terrible

Sherin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Jheanell

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Sandcastles is in a great location and is a good property if you are looking for something outside of the typical marble resort. The security staff and gate staff were wonderful and personable. The unit we stayed in was awful (some are privately owned and rented, some are owned and rented by the resort. I don't know which one ours was). The kitchen was terrible, very little in the way of cookware and some of the dishes were cracked and broken. There were no glasses available , just plastic that had seen better days. Not even a sharp knife or pair of scissors available. The twin beds only had a sheet, I had to use one of our towels to cover my kids. This was extra annoying as we only got a couple of towels to begin with, which were never replaced because the room was never cleaned. We requested bath mats but they never came. This property has so much potential, it's too bad that our experience was in apartment D7.
Stayed 3 nights in Feb 2024

8/10 Good

Delores

Stayed 6 nights in Feb 2024

6/10 Okay

Coralee

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
No one knows what is going on. Check in was a nightmare. They didn’t have enough towels and wash clothes in the room.
Stayed 2 nights in Feb 2024

8/10 Good

Clive

Stayed 3 nights in Jan 2024

4/10 Poor

Rose

Stayed 7 nights in Dec 2023

4/10 Poor

Eartha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the property 11/24 - 27. I have not seen a housekeeper in those 4 days. I had to live with the garbage and dirty linnen. Thank G-d i was alone. The backdoor and windows were closed BUT NOT LOCKED! I didn't realize untill the next day that it was a sliding door. The apartment is on the ground floor. Anyone could have opened the door and window and enter the apartment while i was asleep on Friday night. That is unacceptable!
Stayed 3 nights in Nov 2023

4/10 Poor

Garnett

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at sandcastle in the pass and it was wonderful The property is too old and dirty, mold in bathroom ceiling and dirt by the window. I stayed in A6 , really needs upgrade and redo.
Stayed 4 nights in Oct 2023

10/10 Excellent

loraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean quiet
Stayed 3 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Wouldn’t recommend. Beat up and poor quality. service is even worse. A lot of issues to get on the beach even though it’s right next door. Stay away
Stayed 2 nights in Aug 2023

10/10 Excellent

Sadian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, didn't like that my room didn't have a bigger couch or a sleeper couch
Stayed 7 nights in Aug 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

CANUTE

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE CHECK IN AND OUT PROCEDURE WAS AWFUL; THE ROOM WAS DIRTY,HARDLY ANY LIGHT IN THE ROOM, BULBS MISSING. ITEMS MISSINGFROM THE KICHEN THE WOMAN MANAGER AND FRONT DESK STAFF TELL LIES, THERE SHOU'LD BE IN PRISON. THE ROOM IS NOT FIT FOIR A DOG. TRAVELOCITY WI LL GET A BAD REVIEW BECAUSE OF THIS SO CALL HOTEL, VERY NASTY. THE WAS NOT EQUIPT AS ADVERTISED. THE JAMAICA GOVERNMENT SHOULD CLOSED DOWN THIS DIRTY PLACE. I AM TALKING TO MY LAWYER ABOUT REPORTINGF THE MANAGER AND STAFF TO LOCAL GLEANER NEWS PAPER. NO STANDBY GENERATOR, I HAD TOI CUT MY STAY SHORT, I LOST MONEY THE PLACE IS NO GOOD. I WOULD NEVER RECOMMEND THIS PROPERTY TO ANYONE. TRAVELOCI TY SHOULD DROP THEM, BAD REVIEW REGARDS CANUTE SIMPSON

4/10 Poor

Marjorie

Travelled with family
Disliked: Staff & service
The property is convenient to shopping. Housekeeping was unimpressive
Stayed 4 nights in Jul 2023

10/10 Excellent

Yvonne

Travelled with partner
Quiet, however, since there are no elevators, help with our suitcases would be nice
Stayed 7 nights in Jul 2023

2/10 Terrible

yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities
This place has gone downhill. Should've listened to the transportation driver who shared horror stories from other guests who stayed here.

2/10 Terrible

yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities
They do not answer calls nor text messages. No housekeeping services at all. Mold on the bathroom ceiling and sink. Missing lightbulbs in every room. Front desk sends messages also withoutaresponse. I will never return.

8/10 Good

Sadian

Stayed 7 nights in Apr 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the friendly staff and the convenient location, was right on the beach
Stayed 4 nights in Mar 2023

4/10 Poor

RICHARD

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unable to get any assistance with any needs. Staff was not friendly Needed toilet paper and was told manager would send someone. No one ever came. We had to get t paper from our family member who was staying there. Unacceptable. They never removed dirty towels daily even though we were told they would. Staff not friendly
Stayed 4 nights in Feb 2023

2/10 Terrible

Cecelia

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived at Sandcastle Resort in the evening, we couldn’t see the property well as it was dark. However, in the morning when i opened the curtains, I realized we hadn’t gotten the ocean view room that we booked, instead, we had a view of the parking lot. I spoke with the young woman at the desk and was told she would have to contact the owner and let the owner know the situation and then call us back; she never called back and the owner never called. When we returned to the desk and asked again about our room (no one at the desk answered our calls), we were told the owner didn’t have any ocean view rooms available. I asked it another owner had an ocean view room and what could be done to remedy the situation; I was told there was nothing they could do. On the third day, we asked to have our room cleaned and the housekeeper (who was lovely) said she never received the message so the room wasn’t cleaned. The bottom line is: customer service was lacking, we didn’t get what we paid for and the cleanliness of the premises was less than desired so Expedia found another property for us. It was not the way we wanted to begin our stay in Jamaica. I would not stay at Sandcastle Resort in the future and I would not recommend It.