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"THE STAFF WERE VERY FRIENDLY " More

By a verified traveller on Fri 25 Nov 2022

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Preferred Club Junior Suite Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Garden View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View Swim-Out King

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive. During your stay, you're just a quick walk from Freeport Peninsula. You'll find features such as free breakfast, free WiFi in public areas and free valet parking.

  • Free full breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at World Cafe, one of the property's 9 restaurants and 8 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to reflexology, aromatherapy or detox wraps at Secrets Spa by Pevonia
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, an outdoor tennis court and a 24-hour gym
  • Guests have great things to say about the helpful staff and the beach
  • 10 minutes by foot from Sunset Beach Resort Au Natural Beach and a 3-minute drive from Montego Bay Cruise Ship Terminal

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

Everyone (1)
5 out of 5
THE STAFF WERE VERY FRIENDLY

Posted by on 25 Nov 2022

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Comment from Hotel Management

25 Nov 2022 by Serene Lloyd

Dear Clyde, Thank you for choosing Secrets Wild Orchid as your vacation destination. I am thrilled you were able to feel the warmth of our staff and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

1 out of 5

Nicht empfehlenswert

Pros: Gartenanlage und Strand
Cons: Preis senken und 2 Sterne daraus machen oder Zimmer renovieren und Personal ausbilden
Location: In der Nähe vom Hard Rock Hotel
Zimmer schmutzig,altmodisch und ungepflegt.Bett durchgelegen,Bettwäsche wird nicht gewechselt,Schmutz wird nicht beseitigt.Starke Feuchtigkeit im Zimmer.Essen unterdurch- schnittlich,Gläser und Geschirr schmuzig.Gartenanlage und Strand sind gepflegt und schön. Keinesfalls 5 Sterne.Preis-Leistung sehr schlecht.

Posted by on 25 Feb 2018

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About the Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

Location Lot 59A Freeport, Montego Bay, Saint James

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Yoga

  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Service charge included
  • Cooking classes/lessons included
  • Additional service charge accepted
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • All available drinks included
  • Minibar (all drinks included)
  • Tennis lessons included

Property Features

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Free self parking and valet parking are available. This 5-star Montego Bay property is smoke free.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Conference rooms
  • 7804 sq ft of conference space
  • 725 sq. m of conference space
  • Built in 2010
  • Full breakfast (free)
  • Casino
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive offers 350 accommodations with MP3 docking stations and DVD players. Rooms open to balconies. This individually furnished accommodation has separate sitting areas. LCD televisions come with premium cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and designer toiletries. This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Separate bedroom
  • Sitting area
  • Jetted
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Separate bath and shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Guests are served a free full breakfast daily from 7 AM to 10:30 AM.

World Cafe – This buffet restaurant specialises in international cuisine and serves breakfast and lunch.

Blue Mountain – This theme restaurant specialises in Caribbean cuisine and only serves dinner.

Portofino – This theme restaurant specialises in Italian cuisine and only serves dinner.

Himitsu – This theme restaurant specialises in Asian cuisine and only serves lunch.

Oceana – This restaurant specialises in seafood and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

A private beach, an outdoor tennis court and complimentary bicycles are featured at the property. 2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Free bicycles on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Kayaking on site
  • Water skiing on site
  • Windsurfing nearby
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Personal motorised watercraft on site

Spa Services

Secrets Spa by Pevonia has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

  • Number of treatment rooms 9
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Grey water recycling system
  • Annual carbon offsets
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Onsite COVID-19 testing (Antigen) is available
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Secrets Wild Orchid Luxury
  • Secrets Wild Orchid Luxury All Inclusive
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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.