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Hyatt Carmel Highlands

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hyatt Carmel Highlands

Beach nearby
Bar (on property)
Fireplace
Front of property – evening/night
Outdoor pool, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • 24/7 front desk
  • Gym
  • Pool

Explore the area

Map
120 Highland Dr, Carmel, CA, 93923
  • Point Lobos State Natural Reserve
    ‪10 min walk‬
  • Point Lobos Ranch
    ‪15 min walk‬
  • Monastery Beach
    ‪3 min drive‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪15 min drive‬

Room options

View all photos for Suite (POINTLOBOS)

Premium bedding, in-room safe, individually furnished, desk

Suite (POINTLOBOS)

  • 79 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (HIGHLANDS)

Premium bedding, in-room safe, individually furnished, desk

Suite (HIGHLANDS)

  • 42 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Garden View

Premium bedding, in-room safe, individually furnished, desk

Room, 1 King Bed, Garden View

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (California)

Premium bedding, in-room safe, individually furnished, desk

Suite (California)

  • 42 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, individually furnished, desk

Standard Room, 1 King Bed, Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Townhome, 1 King Bed with Sofa bed, Ocean View

Premium bedding, in-room safe, individually furnished, desk

Townhome, 1 King Bed with Sofa bed, Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Big Sur)

Premium bedding, in-room safe, individually furnished, desk

Suite (Big Sur)

  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Sunset)

Premium bedding, in-room safe, individually furnished, desk

Suite (Sunset)

  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Hyatt Carmel Highlands

Resort with a full-service spa, near Point Lobos State Natural Reserve
A full-service spa, an outdoor pool and a restaurant are available at this smoke-free resort. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness centre, a bar/lounge and Access to hot tub are on-site.
Hyatt Carmel Highlands offers 142 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and DVD players. Each accommodation is individually furnished. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels and pay-per-view films. Full-sized fridge/freezers and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Carmel resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages and Swedish massages.
Our customers tell us that they can't get enough of the helpful staff at Hyatt Carmel Highlands. During your stay, you'll be within walking distance of Point Lobos State Natural Reserve. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to Swedish massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 2-minute drive from Point Lobos State Natural Reserve and 14 minutes from Cannery Row
Hyatt Carmel Highlands offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A fitness centre, spa services, and a terrace are also featured at the business-friendly Hyatt Carmel Highlands. Self parking and valet parking are free.

This Carmel resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Pacific's Edge – This restaurant serves breakfast and lunch.

Languages

Dutch, English, Filipino, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacific's Edge

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Spa tub

Family friendly

  • DVD player
  • Free cot
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • DVD player
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Dryer
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 3 AM

Check-out

Check-out before noon

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities or services will be unavailable from October 28 2024 to January 31 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from 24 July 2024 to 30 April 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Exterior
  • Swimming pool
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 33.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Faxes
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 35 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Carmel Highlands
Carmel Highlands Hyatt
Carmel Hyatt
Carmel Hyatt Highlands
Hyatt Carmel
Hyatt Carmel Highlands Overlooking Big Sur Coast Hotel
Hyatt Highlands
Hyatt Highlands Carmel
Hyatt Highlands Hotel
Hyatt Highlands Hotel Carmel
Carmel Highland Inn
Highlands Hotel Hyatt Carmel
Hyatt Carmel Highlands Hotel Carmel
Hyatt Carmel Highlands Hotel
Hyatt Highlands Overlooking Big Sur Coast Hotel
Hyatt Carmel Highlands Overlooking Big Sur Coast Resort
Hyatt Highlands Overlooking Big Sur Coast
Hyatt Highlands Overlooking Big Sur Coast Resort
Hyatt Carmel Highlands

Hyatt Carmel Highlands Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 406 out of 741 reviews" "
Rating 8 - Good. 154 out of 741 reviews" "
Rating 6 - Okay. 97 out of 741 reviews" "
Rating 4 - Poor. 55 out of 741 reviews" "
Rating 2 - Terrible. 29 out of 741 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful view, unhelpful staff,not worth the pric
Amazing view but most stuff entirely unhelpful. Not worth the price. Upon check in, although already paid for, made me go get my physical drivers license although electronic version was provided. They told me the physical ID would provide information that the electronic version did not provide. Two identical copies. This was after waiting forever to check in. Then failed to tell me that there was a short little pathway to my room. Instead, we drove all the way around and had to go down countless flights of stairs to get to our room. It was then an issue to get assistance with the luggage. I had to call four times just to order breakfast. Mind you, I was attempting to order as a surprise for my husband’s birthday. Overall, very frustrating with the staff, but again, beautiful view. Definitely would not say thought that the view is worth the hassle and price.
Stayed 2 nights in Oct 2024

10/10 Excellent

Irma

Liked: Room comfort
Disliked: Cleanliness, staff & service
Our first room was dirty. But they upgraded us to a suite due to the inconvenience it caused.
Stayed 1 night in Oct 2024

4/10 Poor

Paria, Bellevue

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel location is great with fantastic view. However, I found the staff at the front desk unhelpful and rude. The checkin time is at 4:00 pm and we were there at 3:35. They didn’t check us in and texted us at 4:15 that the room is ready! after waiting for 20 minutes in a long line I was able to check in second time. The rooms are outdated and the coffee machine was not functioning properly. The pool was closed and no where in Expedia where we booked our room had mentioned about it. The food and the staff in the restaurant were great.
Stayed 1 night in Oct 2024

2/10 Terrible

Kimberly

Stayed 2 nights in Oct 2024

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for my 70th birthday and I was not disappointed at all. I had heard the property was starting to show its age, etc but our room was so lovely and has a fantastic view of the ocean. The staff at check-in, valet, servers in the restaurant, everyone were to welcoming and gracious. Hated to leave after 4 days.
Stayed 3 nights in Oct 2024

6/10 Okay

Karen

Liked: Cleanliness, room comfort
Old rooms but beautiful view.
If you have any problems with walking and stairs make sure you tell staff when making reservations. Some of the rooms are not convenient to parking. We had to unload and go down 3 flights of stairs since the hotel is built into a hill. Then go park uphill and walk back down. Could be a problem for some people. Hotel rooms are old and they say fireplace but it was just a fake fireplace and looks really cheap. Restaurant was not open for dinner since we were mid week. For a hotel that looks like it would be a 4 star hotel it is more like a 3 star. The views are amazing. But if you are looking for a hotel to celebrate an Anniversary or special occassion just be aware that this hotel gives off a vibe of being old.
Stayed 2 nights in Oct 2024

6/10 Okay

Donald

Travelled with partner
The views were great. Service at the restaurant was very slow. Our room was very dated and lacked amenities for the price. During the check in process they tried to sell us additional nights for furture dates. Felt like a time share sales pitch.
Stayed 1 night in Oct 2024

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little confusing and sometimes a walk
Stayed 2 nights in Sep 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The views are to die for. The restaurant there didn't have very many menu options. It wasn't easy to find parking.
Stayed 3 nights in Oct 2024

6/10 Okay

Hon

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Experience doesn’t match the price. Clogged toilet, tight shower space and bathroom. More feasible for a couple only, not for a family.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great birthday celebration with spectacular ocean views from the Pacific's Edge Restaurant and our room. Staff was friendly and helpful.
Stayed 3 nights in Sep 2024

10/10 Excellent

Lindsey Morgan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying here. It is such a beautiful hotel with beautiful grounds. It has amazing views. The restaurant was great. Staff was friendly.
Stayed 5 nights in Sep 2024

4/10 Poor

Karen

Disliked: Staff & service, property conditions & facilities
Not worth the price
Although check-in is at 4:00, our room wasn't ready until 4:15. We arrived at 3:00, so we had a drink at the bar after a long day's drive. Once checked in, we had to schlepp our luggage up multiple sets of outside steps to get to our room. Inside the room, the bathroom is small, with a small shower, but it had two sinks pretty close together. The cabinet was rather beat up and looked like it was the original cabinetry. There was only one lamp in the large living area, and a HUGE spa taking up about a quarter of the space in the room. On one day of our stay, I went to find ice, which someone from the front desk area had to go get for me. She advised they could bring it to me in the future. The next day upon our return to the hotel, we stopped by the front desk and asked them to please deliver a bucket of ice to our room. Twenty-five minutes later, I went in search of the ice. The woman who had gotten our ice the day before was surprised to learn that we had put in a request face-to-face with someone at the front desk. She hadn't gotten any message, and one of the men who had been standing there when we talked to his partner (who was no longer there) just stood there silently, not volunteering that we had in fact stopped by. The only thing good about this experience was the view from our room. However, we will NEVER stay here at this overpriced hotel again!
Stayed 3 nights in Sep 2024

10/10 Excellent

Eunjae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is beautiful resort in Carmel.
Stayed 2 nights in May 2024

4/10 Poor

Cibelly

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ying

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view! I wish we had known about the amount of stairs up to our car. That was difficult for us, especially with luggage. Such a gorgeous property- our stay overall was great.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kirstie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was phenomenal. We just recently got engaged and this was a trip to celebrate. We also brought our young daughter and the staff were so quick to cater to our needs with her. The property is beautiful and our stay was perfect. Thank you for an incredible experience!
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in Carmel Highlands. A bit pricey for age but location, views, and staff overcame that objection quickly.
Stayed 2 nights in Aug 2024

4/10 Poor

Matthew

Stayed 1 night in Aug 2024

6/10 Okay

Oksana

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The staff in the checkin and front desk are not informative and are not willing to help.
Stayed 4 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel. Service was excellent. Views are amazing. Try to stay on the top floor as the middle and lower levels can get noisy.
Stayed 3 nights in Aug 2024

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

david

Liked: Staff & service
Disliked: Property conditions & facilities
Out dated
Property is very out-dated. Stuck in the 70’s. Pool was out of service. If you’re older, be aware of the number steps to get around.
Stayed 2 nights in Aug 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Our room wasn’t ready by check-in time, and when it was we had to stand in a long line again just to get our room keys. Also, for such an expensive hotel I’d expect a cup of coffee to be complimentary, not over $6
Stayed 1 night in Aug 2024