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Portola Hotel & Spa at Monterey Bay

4.0 star property

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Photo gallery for Portola Hotel & Spa at Monterey Bay

Lobby
2 restaurants, breakfast served
Terrace/patio
2 restaurants, breakfast served
Property entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • 24/7 front desk
  • Gym
  • Breakfast available

Explore the area

Map
Two Portola Plaza, Monterey, CA, 93940
  • Monterey Convention Center
    ‪1 min walk‬
  • Golden State Theatre
    ‪3 min walk‬
  • Fisherman's Wharf
    ‪4 min walk‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪10 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Portola)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Harbour View (Partial)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Harbour View (Partial)

  • Harbour view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Courtyard)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Portola)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Portola Room Two Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Partial Harbor View)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Partial Harbor View)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Harbour View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Harbour View

  • 32 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Run of House

Premium bedding, pillow-top beds, in-room safe, desk

Run of House

  • 32 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Room, 1 King Bed (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Courtyard)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Courtyard)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Harbour View (Partial)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Harbour View (Partial)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

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About this property

Portola Hotel & Spa at Monterey Bay

Pet-friendly resort connected to the convention centre in Monterey with 2 restaurants
This smoke-free resort features 2 restaurants, a full-service spa and an outdoor pool. Additionally, 2 bars/lounges, a fitness centre and WiFi in public areas are on-site. Housekeeping is available on request.
Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include massages.
Our customers tell us that they can't get enough of the comfortable beds at Portola Hotel & Spa at Monterey Bay. During your stay, you'll be connected to the convention centre and just a quick walk from Fisherman's Wharf. You'll find features such as 2 restaurants, 2 bars and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Guests really like the accommodation for the comfy beds, cleanliness and spaciousness
  • Just a 4-minute walk from Fisherman's Wharf and 15 minutes on foot from Cannery Row
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Portola Hotel & Spa at Monterey Bay offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee.

Spa services, a terrace, and a vending machine are also featured at the business-friendly Portola Hotel & Spa at Monterey Bay. Parking is available for a fee. A complete renovation of Portola Hotel & Spa at Monterey Bay was completed in December 2020.

This 4-star Monterey resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Jacks Monterey – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub – This restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open selected days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured parking on site (USD 28 per night; includes in/out privileges)
  • Secured valet parking on site (USD 35.84 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from February 10 2025 to August 31 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • Pets: USD 58.18 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 58.18 per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 58.18 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults and USD 5 to 10 for children
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self-parking fee: USD 28 per night (in/out privileges)
  • Valet parking fee: USD 35.84 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1603 out of 2478 reviews
Rating 8 - Good. 484 out of 2478 reviews
Rating 6 - Okay. 237 out of 2478 reviews
Rating 4 - Poor. 89 out of 2478 reviews
Rating 2 - Terrible. 65 out of 2478 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ELLEN

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

David, Stevenson Ranch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the portola. Clean and quiet hotel next to the warf. Many food option and walkable.
Stayed 2 nights in Oct 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome room with a balcony. Very modern and comfortable. The hotel staff provided outstanding service. Highly recommend this hotel for a fantastic stay in Monterey.
Stayed 1 night in Nov 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service
…
Stayed 1 night in Nov 2024

10/10 Excellent

Michelle

Stayed 2 nights in Oct 2024

8/10 Good

HYUNJUN

Stayed 2 nights in Nov 2024

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Brittany, Visalia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to stay in Monterey!
Stayed 2 nights in Oct 2024

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific and friendly reception. Check in was seamless. The property is beautiful!
Stayed 1 night in Nov 2024

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for our honeymoon and I did my research to find a good hotel. It’s a beautiful hotel but I didn’t realize how stinky it would be because of the warf being right there. They also were pretty hard to get a hold of when we were calling. The guy was always busy or just not there. Then we didn’t realize there wasn’t room service and the food from their restaurant was below average for high prices. So it was a bummer having to go get it. Again we were on our honeymoon and wanted to split a bit more. But then by no fault of the hotel the power went out from 6:30pm-12:30am and they were very apologetic. They did give us $100 off but honestly I think we should have gotten almost the whole day comped from not being able to 1 get food, use the tv or anything and having to walk up and down 5 flights of stairs…. So overall I had a good time because of being with my new husband but was disappointed in the experience :/ the staff was very friendly though. Eros one of the Bellman was the star example of what service should be. Very friendly and has the guest in mind. Deserves a raise and praise indeed.
Stayed 4 nights in Nov 2024

8/10 Good

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel, though it does have a bit of a weird sprawling layout. The rooms are a bit small and I wouldn't stay more than a couple of days. I didn't think the value was particularly great. Its convenient for walks along the front and is pretty close to the wharf area for restaurants and shops. Its a decent walk to the aquarium (we had small children with us) but it was pleasant and they got to see the seals on the way, however probably took us 20 mins to get to that area. We used the pool once which was a little cold and you have to walk across one of the 'through' streets to the spa building which is separate from the hotel (as I say..weird layout). The children enjoyed the pool and the hot tub was nice size, neither are particularly big though. We ate at the hotel a couple of times and this was ok though there wasn't a great deal of choice and was relatively expensive. Parking is ok with a parking lot attached to the Spa and we didn't have any issue with this. The hotel is clean with a nice decor and experience, just a little sprawling. We had a pleasant stay and visited Santa Cruise and Henry Cowell Redwoods State Park from here as well as Carmel and 17 mile drive, all of which were really enjoyable.
Stayed 3 nights in Oct 2024

10/10 Excellent

Viveka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jduke

Liked: Cleanliness, staff & service, property conditions & facilities
Location. Layout, facilities Should provide local shuttle
Stayed 1 night in Nov 2024

10/10 Excellent

Chiquita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Janet, Mariposa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Oct 2024

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time me and my husband have stayed at this hotel and we love it! Super clean and we love how we can just walk downtown or to the pier.
Stayed 1 night in Oct 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and comfortable weekend getaway. Easy walk to wildlife viewing, restaurants, beach and shopping. Parking very convenient. Will stay here again.
Stayed 2 nights in Nov 2024

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort
Underwhelming
We checked in late and we were told that the room we booked was accessible only by stairs.We had a lot of luggage so we asked for a different room and ended up with a double room instead of a king. We were celebrating our anniversary and were hoping for a room with a view but unfortunately it wasn’t possible. No information about the property was offered at check in. We tried to get a drink at the bar for brunch in the morning but we were told it was closed at 11am. Wanted to used the pool and hot tub in the evening but would have had to walk through the crowded bar and lobby to do so, didn’t end up using it.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2024

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024