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Portola Hotel & Spa at Monterey Bay

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Portola Hotel & Spa at Monterey Bay

Lobby
2 restaurants, breakfast served
Property entrance
2 restaurants, breakfast served
Terrace/patio

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool

Explore the area

Map
Two Portola Plaza, Monterey, CA, 93940
  • Monterey Convention Center
    ‪1 min walk‬
  • Golden State Theatre
    ‪3 min walk‬
  • Fisherman's Wharf
    ‪4 min walk‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪10 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Portola)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Harbour View (Partial)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Harbour View (Partial)

  • Harbour view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Courtyard)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Portola)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Portola Room Two Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Partial Harbor View)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Partial Harbor View)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Harbour View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Harbour View

  • 32 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Run of House

Premium bedding, pillow-top beds, in-room safe, desk

Run of House

  • 32 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Room, 1 King Bed (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Courtyard)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Courtyard)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Harbour View (Partial)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Harbour View (Partial)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

Similar properties

Terrace/patio

Hyatt Regency Monterey Hotel & Spa

Pool
Hot tub
Spa
Free airport shuttle
4.3 out of 5, Excellent, (1351)
The price is €235
for 1 night
includes taxes & fees
25 Jan - 26 Jan
Hyatt Regency Monterey Hotel & Spa

About this property

Portola Hotel & Spa at Monterey Bay

Pet-friendly resort connected to the convention centre in Monterey with 2 restaurants
This smoke-free resort features 2 restaurants, a full-service spa and an outdoor pool. Additionally, 2 bars/lounges, a fitness centre and WiFi in public areas are on-site. Housekeeping is available on request.
Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, dressing gowns, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include massages.
Our customers tell us that they can't get enough of the comfortable beds at Portola Hotel & Spa at Monterey Bay. During your stay, you'll be connected to the convention centre and just a quick walk from Fisherman's Wharf. You'll find features such as 2 restaurants, 2 bars and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Guests really like the accommodation for the cleanliness, spaciousness and comfy beds
  • Just a 4-minute walk from Fisherman's Wharf and 15 minutes on foot from Cannery Row
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Portola Hotel & Spa at Monterey Bay offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee.

Spa services, a terrace, and a vending machine are also featured at the business-friendly Portola Hotel & Spa at Monterey Bay. Parking is available for a fee. A complete renovation of Portola Hotel & Spa at Monterey Bay was completed in December 2020.

This 4-star Monterey resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Jacks Monterey – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub – This restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open selected days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured parking on site (USD 25.55 per night; includes in/out privileges)
  • Secured valet parking on site (USD 31.36 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 58.18 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 58.18 per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 58.18 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults and USD 5 to 10 for children
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self-parking fee: USD 25.55 per night (in/out privileges)
  • Valet parking fee: USD 31.36 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1560 out of 2426 reviews" "
Rating 8 - Good. 477 out of 2426 reviews" "
Rating 6 - Okay. 236 out of 2426 reviews" "
Rating 4 - Poor. 88 out of 2426 reviews" "
Rating 2 - Terrible. 65 out of 2426 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Favorite Monterey Hotel
We brought our frenchie with us. We had a wonderful stay at Portola. The hotel is extremely convenient: self parking is on every floor, our puppy enjoyed the safe balcony, and the hotel is accessible to the wharf, downtown, and many restaurants, retail stores, and galleries. We didn’t have to wait long for the elevator. We had our choice of coffee/pastry shops right outside the hotel. The first night, we went to Peter B's pub to eat and watch the 49er game. So many tvs and everyone was a fan. Our room was clean and spacious with a mini refrigerator. We loved the restroom. Although there isn’t a tub, the shower is huge and the sink counter is tall which is important to my 6 ft tall hubby. The hotel has a swimming pool, jacuzzi, and a spa. The lobby has a water refill station. The area around the hotel provides dog bags. Everyone is friendly. The only thing that could improve is the pillows.
Stayed 2 nights in Oct 2024

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service! It was my 45 year anniversary and they upgraded my room and gave us a bottle of wine! So amazing. Beautiful and clean hotel! Just fabulous!
Stayed 1 night in Oct 2024

10/10 Excellent

Zeb Anthony, San Mateo

Stayed 2 nights in Sep 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect
Great hotel in a perfect location. Very comfortable and quiet.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful property, highly maintained, friendly staff.
Stayed 2 nights in Oct 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Walid

Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 1 night in Oct 2024

10/10 Excellent

Walid

Liked: Cleanliness, staff & service, property conditions & facilities
It had nice environment.
Stayed 1 night in Oct 2024

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 2 nights in Oct 2024

10/10 Excellent

Mary

Travelled with family
It was beautiful and staff was helpful
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we could have stayed there longer. Was an amazing experience for first time travelers. Will definitely be coming back to this location. One suggestion is to have more snack options in vending machines. I like healthy snack, but I don’t crave them late at night like I do with sweets. However that’s just because I feel there’s always room for improvement. Other than that I would give a 6out of 5 starts if I could. Absolutely lovely place to stay!
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to visit
We have stayed here many times. It is in a great location, rooms are usually comfortable and the front desk is always nice.
Stayed 1 night in Oct 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free night please!
I very much enjoy the hotel, and mostly the lobby that is so calming and beautiful, and the hotels proximity to the warf and the town for walking and wandering. We will come back to Portola.
Stayed 1 night in Oct 2024

10/10 Excellent

Joseph

Liked: Amenities, property conditions & facilities
Always clean, nice restaurant and bar, and centrally located
Stayed 1 night in Oct 2024

8/10 Good

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with free parking for guests. A 2 mile walk to Cannery Row or cheap Uber/Lyft to bars and restaurants. The hotel also has a nice bar/restaurant. The room was clean. There are 3 elevators so you don’t have to wait long to get to your room. And they let us check in 30 minutes early :) Very nice place to spend an anniversary like we did.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lan

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Dynelly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As an avid travelor, this was such a disappointment. Starting at the front desk, the host at the reception was super annoyed to be there. They sent us with a warm bottle of cheap champagne to our room with no ice to carry ourselves and offered to send ice up after 8pm, (which never came). The room was extrememely hot when we arrived, the towels were dirty, we had to ask for new ones, the iron didn't work and there was no shower gel in the dispenser in the shower. I would not stay here again. Unfortunatley, since this is apparently a tourist trap, there is no accountability. I live in California and love staycations but I would never stay here again or recommend it.
Stayed 1 night in Oct 2024

10/10 Excellent

Kenneth, PACIFICA

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice hotel community located in downtown. My only issue was the walls were not very insulated. I could hear my neighbors next-door that it is a very nice. It has nice restaurants inside.
Stayed 1 night in Oct 2024

8/10 Good

Desiree

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location but dont eat at their restaurant
Very nice location and very clean. The hotel staff themselves were pleasant, i felt the staff at jacks was not the best , they didnt seem thrilled to be there. We did both the bar and the restaurant and the bar was quick but not very friendly and seemed annoyed that we walked up. Both for breakfast and dinner we had to go get someone from the corner by the bar where the entire staff was standing and talking to ask to be seated after waiting for a bit. The pillows in the room were extremely uncomfortable in both rooms and none of us ended up using a pillow so we did not get much sleep. I would recommend due to the location, however bring your own pillows and eat at outside offerings rather than hotel restaurant
Stayed 3 nights in Oct 2024

2/10 Terrible

mania

Stayed 1 night in Sep 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the better hotels in the area. You get a lot of bang for your buck. On the other side, my room had a lot of needed repairs, from the screen door to the air conditioner to a light bulb needing to be replaced.
Stayed 3 nights in Sep 2024

10/10 Excellent

Roger

Stayed 1 night in Sep 2024

10/10 Excellent

Andrea

Stayed 4 nights in Sep 2024