4/10 Poor
Marcello
Travelled with family
5 Jan 2025
Disliked: Staff & service
There were several issue: (1) couch and carpet did not seem to be very clean; (2) the shower door was not closing, and thus the bathroom floor got a significant amount of water with every shower; (3) the hairdrier did not work because the red safety button was out and did not reset; and (4) the AC did not work correctly. The last issue was substantial. When the climate control was set to Auto or to Cool, there was no stopping of the system. Even when it reached the correct temperature, it continued to keep the fan on, at its maximum level (regardless of the fan settings -low, mid, or high had the same outcome). For example, we set cooling to 71 F and it was constantly going down to 69 F. The fan was relative loud, and I measured 45-48 dB (when I switched it off, by switching off the climate control, the room was silent, at 22 dB). The heating was switching on and off, but when I set the heating to 71 the room went up to 77, even if it was about 36 F outside.
When I told the reception about this problem (on the first night), they first said that the fan never stops. The following morning, I asked a different member of the staff, and she said that she would have sent someone to check it, or else she would have changed room. When we came back in the late afternoon, there was the same staff member of the first night, and he said that nobody told him anything about the room and so it must have been OK. Unfortunately, it wasn't, and we slept two nights with the background noise.
Marcello
Stayed 2 nights in Jan 2025