2/10 Terrible
SHARON
Travelled with group
18 Aug 2024
Terrible check in staff, FALSE hotel photos used
When I booked the hotel, the photos used for the property were of the adjacent property (Hotel Belaroia), which was a 4 star vs a 3 star hotel. This was extremely misleading, as the actual hotel (Campanile) looked nothing like the photos (obviously). We also had a very unpleasant encounter with a horrible check in guy who was extremely unfriendly and unhelpful. We asked if we could check in early, or pay to check in early - he said there was NOTHING available. We then booked an early check in on dayuse.com, which subsequently forced him to check us in early. This probably lost money for Hotel Campanile as they probably now have to pay a commission! Terrible value for money as had we known that the photos were that of the next door hotel, we would have paid the extra €15 per night as it was a far superior hotel. Our room had no safe, no fridge, and very poor air conditioning.
SHARON
Stayed 4 nights in Aug 2024