6/10 Okay
Verified traveller
23 Aug 2024
Liked: Room comfort
Disliked: Cleanliness
The L is central to everything in Old Montreal and is an art exhibit. It’s old but employees are very helpful and friendly. Problems are there aren’t enough personnel and it is filthy.
The beds are comfortable, but under the clean pillowcases there are covers with blood and drool stains, inside those the pillows are brown with age and dirt. Luckily it was noticed on the morning we were leaving.
Breakfast was typical help yourself fare. The first morning went smoothly. The second morning was a mess. For some reason it was very crowded and the poor young woman couldn’t keep up with seating, cleaning and restocking. No eggs, no coffee, no croissants! She asked the two men talking on the side for assistance but they continued talking without assisting. She did it all with grace and a smile and eventually got things in order.
Shortage of personnel was also present in front. The valet was the bell hop was the bartender was the repairman, etc. again he did his job with grace and a smile but could have used an assistant.
Overall it was an experience we will not try again.
Verified traveller
Stayed 2 nights in Jul 2024