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 Montreux •1 Room
 Montreux • 1 Room
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Hotel Victoria

0-star property
Route De Caux, Montreux, VD 09 725 22 184
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1.0 out of 5
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Points Of Interest

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Standard Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Panoramic Double Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Single Room, Lake View

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Hotel Description

With your stay at Hotel Victoria, you'll be connected to a railway/underground station and within walking distance of Gruyère Pays-d'Enhaut Regional Nature Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking. Some of the pet-friendly amenities that this property offers include food and water bowls and litter trays.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Take a swim in the outdoor pool
  • Treat yourself to deep-tissue massages or manicures and pedicures at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes tennis courts, mini golf and mountain biking
  • Just a 4-minute drive from Gruyère Pays-d'Enhaut Regional Nature Park and a few minutes from Swiss National Audiovisual Museum
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and litter trays

Hotel Victoria ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 1.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Hotel Victoria

Everyone (1)
1 out of 5
My room wasn’t cleaned on several occasions and I had to notify them daily to clean my room. There was dust and food crumbs, etc on the furniture, hair in the bathroom, dirty soap in the sink, etc. I asked to speak to the manager(who is also the hotel owner) twice about the issue with cleanliness and she refused to see me claiming she was “busy.” Meanwhile, she was constantly around the hotel giving me death stares as if to say “How dare you complain.” Her total disregard about this issue speaks volumes about the staff’s attitude to customer satisfaction. It’s ironical that on the hotel site she claims her family will give you a warm welcome yet could not be bothered to speak to a paying customer about the issues I was having with cleaning. Staff in general (restaurant staff) are very snobby and choose and pick who to serve with respect. Restaurant staff (males) are extremely aggressive especially the Maitre De (not the thin tall one - the thin tall Maitre De is very agreeable) policing guests were to sit often refusing us tables. Whilst the female restaurant staff are friendly, one of them stopped me from opening a bottle of water on the terrace as they “were closed” and ordered me to go into the breakfast bar to use an already opened bottle. Very bizarre attitude. The reception staff were very lovely and kind. The chef is also very good. He makes the best madeleines. However, due to the aggressive nature of the male restaurant staff, I never had dinner at the hotel.

Posted by on 12 Jul 2024

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Comment from Hotel Management

18 Jul 2024 by Victoria Glion

We refer to your feedback and regret that you did not fully enjoy your stay at our hotel. The cleanliness of our establishment and the friendliness of our staff are however the foundation of our activity. We apologize that our service was not meeting your expectations. Best Regards, family Mittermair and the Victoria Glion team

About the Hotel Victoria

Location Route De Caux, Montreux, VD 1823

Property Features

Hotel Victoria offers its guests a full-service spa, an outdoor pool, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre, 5 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2196 square feet (204 square metres) and includes a conference centre. A library, a terrace, and a vending machine are also featured at the family-friendly Hotel Victoria. Free valet parking is available. Smoking is allowed in designated areas at this 4-star Montreux hotel.

  • 53 guestrooms or units
  • 5 levels
  • Conference rooms
  • 2196 sq ft of conference space
  • 204 sq. m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
  • Water dispenser
  • Locker space
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Miniature golf on site

Internet

Available in all rooms: High-speed internet access

Available in some public areas: Free wired internet

Transport

  • Train station: Montreux Caux Station (3.8 km / 2.4 mi)
  • Parking: Free valet parking

Room Amenities

Hotel Victoria offers 53 accommodations with minibars (stocked with some free items) and a safe. This individually decorated and furnished accommodation has separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. LED televisions are featured in guestrooms. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries. This Montreux hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, computer monitors and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Sitting area
  • Stocked minibar (select free items)
  • LED television
  • Egyptian cotton linens
  • Bath or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Children's slippers
  • Wardrobe or cupboard
  • Toothbrush and toothpaste
  • Computer monitor
  • Printer

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Hotel Victoria has a restaurant on site.

Nearby Activities

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours on site
  • Fishing on site
  • Bicycle rentals nearby
  • Miniature golf on site
  • Golfing on site
  • Hiking/biking trails on site
  • Rock climbing nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Mountain biking on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Sports massage
  • Manicures and pedicures
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 16

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 50.0 per day.
  • Cots (infant beds) are available for CHF 30.0 per day.

Pet Policy

  • Pets: CHF 30 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls and litter trays are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted.

  • UnionPay
  • Staffed front desk
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 7.00 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 30 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CHF 30.0 per day
  • Rollaway bed fee: CHF 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Victoria Montreux
  • Hotel Victoria Montreux
  • Hotel Victoria Hotel
  • Hotel Victoria Montreux
  • Hotel Victoria Hotel Montreux

You should know

  • The seasonal pool will open on 01 May and close on 31 October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of Relais & Chateaux.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.