2/10 Terrible
Anthony
Business traveller
1 Dec 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrendous and unforgivable stay at this so-called hotel which Morpeth should be ashamed to have trading in the lovely town.
From the start I want to state that the staff at the Waterford Lodge are not at fault, they tried to make my stay the best that it could be given what they have to work with, but this was to prove impossible.
The lodge is very rundown and shows a lack of investment.
Let me be blunt rooms are awful, worn out and offer no comfort whatsoever.
The mattress on the bed offered no support and prevented any chance of a comfortable night's sleep, the duvet was so thin it might as well have been missing and the pillows were as hard as sandbags and bore many stains they had obviously not been laundered in a decade.
The room was always cold.
The television was so old you would expect to find it in a museum.
The only seat in the room was an uncomfortable small stool.
The bathroom was dated in terms of décor also showed many signs of constant wear and tear together with lack of maintenance however the main issue was that the shower did not work (the management response to this was to use the bath, no chance given that when I filled it with water numerous hairs etc. floated to the surface absolutely disgusting).
The noise was always a constant issue, (the contemptible management response to this was I should have brought earplugs with me).
Avoid at all costs even if you believe that the rate chargeable offers value for money because it will not.
Anthony
Stayed 1 night in Nov 2024