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Gorillas Volcanoes Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Gorillas Volcanoes Hotel

Front of property
Balcony
Outdoor pool
In-room safe, desk, free WiFi, bed sheets
In-room safe, desk, free WiFi, bed sheets

Reviews

7.6 out of 10

Good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Ruhengeri-Gisenyi Rd, Muhoza
  • Cathedral of Ruhengeri
    13 min walk
  • Shyira Diocese Cathedral
    16 min walk
  • Hotel Muhabura Restaurant
    1 min walk
  • Gisenyi (GYI)
    104 min drive

Room options

View all photos for Deluxe Twin Room, 1 Bedroom, Hill View, Garden Area

In-room safe, desk, free WiFi, bed sheets

Deluxe Twin Room, 1 Bedroom, Hill View, Garden Area

  • 2 sq m
  • Hill view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, Hill View, Garden Area

In-room safe, desk, free WiFi, bed sheets

Deluxe Double Room, Hill View, Garden Area

  • 25 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Hill View, Garden Area

24-inch TV with digital channels

Executive Suite, 1 Bedroom, Hill View, Garden Area

  • 5 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

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Front of property

Fatima Hotel

Pool
Breakfast included
Spa
Kids pool
3.8 out of 5, Good, (15)
The price is €77
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Fatima Hotel

About this property

Gorillas Volcanoes Hotel

Hotel in Muhoza with health club and 24-hour front desk
This hotel features an outdoor pool, a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business centre and a meeting room.
Gorillas Volcanoes Hotel offers 31 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Digital televisions are provided.

Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Gorillas Volcanoes Hotel, you'll be within walking distance of Cathedral of Ruhengeri. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a playground
  • 13 minutes on foot from Cathedral of Ruhengeri and a 2-minute drive from Musanze Modern Market
  • Airport shuttle service available for a fee
Gorillas Volcanoes Hotel offers its guests an outdoor pool and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre and a meeting room are available. A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Gorillas Volcanoes Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star Muhoza hotel.

Gorillas Volcanoes Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Health club
  • Outdoor pool
  • Playground

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 24-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 10:00 AM; check-in end time: 10:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gorillas Volcanoes Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Gorillas Volcanoes Hotel Ruhengeri
Gorillas Volcanoes Hotel
Gorillas Volcanoes Ruhengeri
Gorillas Volcanoes
Gorillas Volcanoes Hotel Hotel
Gorillas Volcanoes Hotel Muhoza
Gorillas Volcanoes Hotel Hotel Muhoza

Gorillas Volcanoes Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 8 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Curtice

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly, helpful staff, but some distance from NP
Very friendly and helpful staff with a restaurant on-site and the historic hotel/hangout across the street. A bit far from the national park. No fan, AC or mosquito net in room. Luckily, I didn't need the latter. A bit worn around the edges, but relatively comfortable.
Stayed 2 nights in Jul 2024

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023

8/10 Good

Brian, Yucaipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room. Plenty of hot water in the shower. Comfortable bed.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer care
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Care
Clean rooms, quite and great customer care
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. The hotel is lovely and the staff is really flexible.
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019

6/10 Okay

Sergio

Liked: Cleanliness, staff & service
The gorillas are great!
Excellent base from which you can plan your gorilla excursion to Volcanoes National Park. The hotel is quite ordinary: not bad, not great. It's fine if your expectations are low.
Stayed 2 nights in May 2018

8/10 Good

EF, North Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel on the main road out of town
Food OK but not exceptionally good. Service a bit slow, but every meal we ate in Rwanda was subject to incredibly slow service
Stayed 7 nights in May 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Fine for the purpose
It was fine for the purpose but it is quite close to the main road so not terribly relaxing
Stayed 2 nights in Jun 2017

8/10 Good

Nicolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kleines Hotel mit sauberen kleinen Zimmern und einem schönen Garten mit Pool. War sehr ruhig und angenehm, da nur wenige Gäste da waren. Das Essen war im Vergleich zu umliegenden Hotels sehr gut. Kann das Hotel auf jeden Fall empfehlen
Stayed 9 nights in Aug 2019

6/10 Okay

Bjarne

Liked: Cleanliness
Disliked: Room comfort
Overnatning i Musanze.
Meget lydt med trafikstøj fra vejen. For lidt / svagt lys på værelset. Ingen myggenet.
Stayed 1 night in Apr 2019

6/10 Okay

Anders

Liked: Staff & service
Disliked: Room comfort
Fint til prisen
Et ok hotel til prisen men noget slidt og ikke luksus. Fint wifi og søde smilende personale.
Stayed 2 nights in Jan 2019

6/10 Okay

Chanh, Wien

Positiv: + gutes Frühstück (sogar ab 6.00 Uhr, bei Bedarf auch bereits um 5.30 möglich); man kann quer durch die 2 Frühstückssets/-menüs auswählen. + freundliche Mitarbeiter (bis auf die weibliche Rezeptionistin, die "muffig" und gelangweilt wirkte) + hofseitige Zimmer sind ruhig (ACHTUNG: poolseitig gehen die Zimmer auch auf die Hauptstraße und sind sehr laut) + tolles Service: die vom Wandern schmutzigen Wanderschuhe können innerhalb einer Stunde außen gereinigt werden (Kosten: USD 2/RWF 2.000) Negativ: - hofseitige Zimmer haben eine sehr schlechte Wifi-Verbindung - abends ist das Licht im Zimmer unzureichend: Es gibt nur auf einer Bettseite eine Nachttischlampe und eine weitere am Schreibtisch. Kein Deckenlicht in der Mitte des Zimmers. - aus der Toilette stinkt es nach Kanal; sogar wenn man den Deckel zumacht und die Badezimmertür zumacht, riecht es zeitweise bis ins Zimmer rein.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel d'une nuit
Endroit plutôt tranquille. Le préposé à la réception était tout sourire et d'une grande gentillesse. Le petit déjeuner correct sans plus. Bon endroit pour y passer une nuit.