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Grupotel Alcudia Pins

3.5 star property

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January 2025

Photo gallery for Grupotel Alcudia Pins

6 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers
Sun deck
Snack bar
Property entrance
On the beach, white sand

Reviews

7.6 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Gym
    Gym
  • Hot tub
    Hot tub
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458
  • Playa de Muro
    6 min walk
  • Es Comú
    9 min walk
  • Albufera Natural Park
    3 min drive
  • Palma de Mallorca (PMI)
    54 min drive

Room options

View all photos for Double Family (2 Adults)

In-room safe, desk, blackout curtains, free WiFi

Double Family (2 Adults)

  • Sleeps 2
  • 2 Single Beds

View all photos for Apartment, 1 Bedroom, Pool View (2 Adults + 1 child)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Pool View (2 Adults + 1 child)

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (3 Adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Partial Sea View (3 Adults)

  • Partial sea view
  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 Adults + 1 child)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Partial Sea View (2 Adults + 1 child)

  • Partial sea view
  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Double Family (3 Adults)

In-room safe, desk, blackout curtains, free WiFi

Double Family (3 Adults)

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Double Family (1 Adult)

In-room safe, desk, blackout curtains, free WiFi

Double Family (1 Adult)

  • Sleeps 1
  • 1 Single Bed

View all photos for Apartment, 2 Bedrooms (3 adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 2 Bedrooms (3 adults)

  • Partial sea view
  • Sleeps 3
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 1 Bedroom (2 Adults + 1 child)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom (2 Adults + 1 child)

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Apartment, 2 Bedrooms (2 adults + 1 child)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 2 Bedrooms (2 adults + 1 child)

  • Sleeps 3
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 2 Bedrooms (4 adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 2 Bedrooms (4 adults)

  • Sleeps 4
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 1 Bedroom, Pool View (3 Adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Pool View (3 Adults)

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom (2 Adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom (2 Adults)

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Family (2 Adults + 2 children)

In-room safe, desk, blackout curtains, free WiFi

Double Family (2 Adults + 2 children)

  • Sleeps 4
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 Adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Partial Sea View (2 Adults)

  • Partial sea view
  • Sleeps 2
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom (3 Adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom (3 Adults)

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Apartment, 2 Bedrooms (2 adults + 3 children)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 2 Bedrooms (2 adults + 3 children)

  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 1 Bedroom, Pool View (2 Adults)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Pool View (2 Adults)

  • Sleeps 2
  • 2 Single Beds

View all photos for Apartment, 2 Bedrooms (2 adults + 2 children)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 2 Bedrooms (2 adults + 2 children)

  • Sleeps 4
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Double Family (2 Adults + 1 child)

In-room safe, desk, blackout curtains, free WiFi

Double Family (2 Adults + 1 child)

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom, Pool View (2 Adults + 2 children)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Pool View (2 Adults + 2 children)

  • Sleeps 4
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom (2 Adults + 2 children)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom (2 Adults + 2 children)

  • Sleeps 4
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom, Partial Sea View (2 Adults + 2 children)

In-room safe, desk, blackout curtains, free WiFi

Apartment, 1 Bedroom, Partial Sea View (2 Adults + 2 children)

  • Partial sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Single Beds

About this property

Grupotel Alcudia Pins

Family-friendly hotel with 5 restaurants and 6 outdoor pools
5 restaurants, 6 outdoor pools and 2 poolside bars are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a fitness centre and a snack bar/deli. Housekeeping is available once per stay.
Grupotel Alcudia Pins offers 598 air-conditioned accommodations with a safe and coffee/tea makers. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers with a deep soaking bath, designer toiletries and hairdryers. This Muro hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Grupotel Alcudia Pins, you're just a quick walk from Playa de Muro. You'll find features such as free WiFi in public areas and free self-parking, plus 6 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Bufet principal, one of the property's 5 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 6 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, bicycles to rent and a playground
  • 11 minutes by car from Playa de Muro and 13 minutes from Alcúdia Beach
Some rates at Grupotel Alcudia Pins are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grupotel Alcudia Pins offers its guests 6 outdoor swimming pools, a waterslide, Access to hot tub, and a fitness centre. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A children's pool, a terrace, and barbecue grills are also featured at the family-friendly Grupotel Alcudia Pins. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Muro hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Bufet principal – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Green & Grill – This beachfront buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Taverna – This beach restaurant specialises in Regional cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
La Bambola – This restaurant specialises in Italian cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
The Garden BBQ – Overlooking the garden, this restaurant specialises in barbecue and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

All-inclusive details

All-inclusive room rates at Grupotel Alcudia Pins are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Danish, English, German, Norwegian, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 to 14 for adults and EUR 7 to 7 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • Snack bar/deli

Restaurants on site

  • Bufet principal
  • Green & Grill
  • La Bambola
  • Taverna
  • The Garden BBQ

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 29-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge
  • Toaster

More

  • Air conditioning
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 60.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14.00 to 14.00 for adults and EUR 7.00 to 7.00 for children
  • Late check-out fee: EUR 60.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival.
Property Registration Number H-PM-2637

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

TUI FAMILY LIFE Alcudia Pins Hotel Muro
TUI FAMILY LIFE Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins Muro
TUI FAMILY LIFE Alcudia Pins
TUI FAMILY LIFE Alcua Pins Mu
TUI BLUE Alcudia Pins
Grupotel Alcudia Pins Muro
Grupotel Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins
Grupotel Alcudia Pins Hotel Muro

Grupotel Alcudia Pins Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 28 out of 94 reviews" "
Rating 8 - Good. 33 out of 94 reviews" "
Rating 6 - Okay. 18 out of 94 reviews" "
Rating 4 - Poor. 9 out of 94 reviews" "
Rating 2 - Terrible. 6 out of 94 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

massoud

Stayed 2 nights in Jul 2024

8/10 Good

Andrew

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was really nice but the Air Con wasn’t very effective. Only a very short walk to the beach. Staff all very helpful and friendly. We were room only but bought food from the hotel facilities - mainly the Crispy Corner. Food was only OK. Shop was very convenient and overall the hotel had everything you could need for a good holiday. We enjoyed it and would most likely stay there again.
Stayed 7 nights in Jun 2024

4/10 Poor

Denis

Travelled with partner
Disliked: Cleanliness, staff & service
Made skipped our room cleaning. Very noisy room facing the back of the kitchen. Wifi did not reach our room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel! It’s really family oriented and they go above and beyond to make you feel comfortable. Lots of activity for kids, lots of options for food in the hotel and also around the property. There is also a grocery shopping right outside the hotel, very convenient. Overall we had a great experience.
Stayed 3 nights in Jul 2023

10/10 Excellent

Stephen

Stayed 7 nights in Aug 2023

6/10 Okay

Rocio

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
La cama para niños de la habitación familiar bastante incómoda, la limpieza se puede mejorar en todo el establecimiento, hay telarañas en los pasillos, la recepción holia fatal como a podrido los 5 días de nuestra estancia, el desayuno y cena buffet yo lo mejoraría tanto en calidad como en presentación con un poco de cariño ganaría mucho mas.
Stayed 4 nights in Jul 2023

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We enjoyed our holiday here. Pros: locatoon next to beautiful beach, pretty good buffet food, very friendly staff, great kids entertainment Cons: pool could do with a decent clean as we got ill from it on our first day, not really any entertainment for adults, would prefer a location that is closer to more shops/town centre as this is a bus ride from somewhere like that
Stayed 7 nights in Aug 2022

10/10 Excellent

Simon

Stayed 3 nights in Aug 2022

6/10 Okay

Christina

Liked: Staff & service, room comfort
If you don’t have children, the hotel is not for y
If you don’t have children, the hotel is not for you. This area is full of children and not much else. Quite old building and facilities. Simple furnishings. Friendly staff.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice family vacation
It was a perfect vacation for a family, children garden, nice sea view. A little bit overpriced in the nearest supermarket otherwise it’s fine!
Stayed 8 nights in Oct 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

8/10 Good

F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great family place.
We had excellent accommodation although we were above the main restaurant and opposite the nightly entertainment so it was a bit noisy. The room was clean and well equipped although we did have a kitchen with plenty of crockery but no cutlery. Food was good, although buffet style is not my cup of tea, there was a really good range of styles of foods with plenty of salads and local dishes. It was well cooked and presented and no horrendous queues associated with many all inclusive places. The pools were on the cold side. The children would have played a lot longer if they had been a bit warmer, consequently we spent most of our time at the beach as it was warmer. A bit disappointing was the daily €14 for 2 beds and an umbrella on the beach. This adds to the cost somewhat.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Well run, very good food, pleasant room. Ideal for a family holiday. Good facilities. Good entertainment to suit the whole family. Only minor criticism is that it was sometimes difficult to get a sunbed if you were late up! Great holiday!
Stayed 4 nights in Jun 2019

10/10 Excellent

Pau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Volveremos sin duda
Stayed 3 nights in Aug 2024

2/10 Terrible

Malin

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SÉJOUR HORRIBLE
On devait avoir un logement avec vue sur la grande piscine en étage on s est retrouvé au rdc j avais précisé loin des ascenseurs pour être au calme c était tellement bruyant que nous nous sommes pas reposé !!! Au final votre Apart hôtel était nul et pourtant on est pas chiant d habitude
Stayed 7 nights in Aug 2024

6/10 Okay

Ruth-Marie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Alcudia pins
Veldig små og trange rom. Såvidt man kunne gå forbi sengen. Passer for 2 personer, ikke en familie på 4. Dårlig renhold rundt bassengområdet og fellestoaletter.
Stayed 11 nights in Aug 2024

2/10 Terrible

Manuel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
BUEN HOTEL PARA PERSONAS SIN NARIZ
El hotel está bien, le falta un poco de mantenimiento en algunas áreas comunes. En las noches toda la zona tiene un fuerte olor a heces que no te permite caminar por las áreas comunes o bien utilizar el balcón, las habitaciones se pasa es olor fecal, este olor comienza a las 11 en punto PM y dura hasta las 6 am que es cuando cambia el viento, ES HORRIBLE , y la respuesta del hotel es que es un problema de la planta de tratamiento que tiene la zona lo cual afecta a todos los hoteles, está info está en internet “mal olor en Platja muro” si bien no es un problema del hotel directamente , afecta directamente a los huéspedes y trabajadores los cuales también se quejan de tener que dormir todas las noches con el olor a heces que es más fuerte de lo que podrían llegar a imaginar. las toallas se cambian solo los lunes y jueves, si las quieres cambiar antes como para además del olor a heces no tener olor a humedad debes pagar 1 euro por toalla. la piscina la cierran a las 6 PM y se oscurece a las 10 PM.
Stayed 4 nights in Aug 2024

4/10 Poor

Nataliia

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

6/10 Okay

Maria

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

8/10 Good

Kristel Furset

Stayed 7 nights in Jul 2024

8/10 Good

Alberto

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
El hotel está muy bien, restaurante a nivel de 5 estrellas. Por ponerle un pero, que todo está enfocado al extranjero. La media pensión es desayuno y cena, sin posibilidad de cambio por comida y el horario de la cena es de 17 a 21. La piscina se cierra a las 18. Los empleados de la animación del hotel no saben castellano.
Stayed 7 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 6 nights in Jul 2024