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Universal Aparthotel Elisa

4.0 star property

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February 2025
March 2025

Photo gallery for Universal Aparthotel Elisa

Bar (on property)
In-room safe, desk, free cots/infant beds, free WiFi
Outdoor pool, pool loungers
Property grounds
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast available
  • Room service
  • Pool
  • Laundry

Explore the area

Map
C/ Circuit del Llac, 1, Playa de Muro, Muro, Mallorca, 7480
  • Playa de Muro
    ‪7 min walk‬
  • Platja dels Francesos
    ‪10 min walk‬
  • Alcúdia Beach
    ‪6 min drive‬
  • Palma de Mallorca (PMI)
    ‪48 min drive‬

Room options

View all photos for Premier Studio, Terrace (2 adults)

In-room safe, desk, free cots/infant beds, free WiFi

Premier Studio, Terrace (2 adults)

  • 30 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Apartment, 1 Bedroom, Balcony (2 adults)

In-room safe, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony (2 adults)

  • 40 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Studio (2 adults)

In-room safe, desk, free cots/infant beds, free WiFi

Studio (2 adults)

  • 30 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony (2 Adults + 2 Children)

In-room safe, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony (2 Adults + 2 Children)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Apartment, 1 Bedroom, Balcony (2 Adults + 1 Child)

In-room safe, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony (2 Adults + 1 Child)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Premier Studio, Terrace (2 Adults + 1 Child)

In-room safe, desk, free cots/infant beds, free WiFi

Premier Studio, Terrace (2 Adults + 1 Child)

  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony (3 adults)

In-room safe, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony (3 adults)

  • 40 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Premier Studio, Terrace

In-room safe, desk, free cots/infant beds, free WiFi

Premier Studio, Terrace

  • Studio
  • 1 bathroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Studio, Balcony (2 Adults + 1 Child)

In-room safe, desk, free cots/infant beds, free WiFi

Studio, Balcony (2 Adults + 1 Child)

  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

About this property

Universal Aparthotel Elisa

Lakefront aparthotel with 24-hour front desk and outdoor pool
Along with an outdoor pool, this aparthotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a snack bar/deli and a children's pool. Each apartment provides an LCD TV with satellite channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include free WiFi, a balcony and room service. Housekeeping is not available.
Universal Aparthotel Elisa offers 71 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. 22-inch LCD televisions come with satellite channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Muro aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Universal Aparthotel Elisa, you're just a quick walk from Playa de Muro. Free WiFi in public areas, free self-parking and an outdoor pool are available. This upmarket aparthotel has 71 apartments. Free WiFi and a kitchenette are available in each apartment.
  • Each apartment offers a kitchenette, a balcony and an LCD TV
  • Free WiFi
  • Free self-parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent and a playground
  • Within a 15-minute walk of Playa de Muro and Platja dels Francesos
  • Airport shuttle service available for a fee
Universal Aparthotel Elisa offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Universal Aparthotel Elisa. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:00 AM.
On-site venue – Overlooking the garden, this restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Room service is available.

Languages

Catalan, English, French, German, Italian, Spanish

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Family friendly

  • Children's pool
  • Free cot
  • Playground

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator
  • Water dispenser

Dining

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 17 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 22-inch LCD TV with satellite channels
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • No housekeeping service
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • On a lake

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 71 units
  • Bicycle rentals
  • Double-glazed windows
  • Garden
  • No plastic water bottles
  • Water dispenser

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 23 October and 5 April.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17 per person
  • Airport shuttle fee: EUR 18.40 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Universal Aparthotel Elisa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Aparthotel Elisa Muro
Universal Aparthotel Elisa Muro
Elisa Muro
Aparthotel Elisa Hotel Playa De Muro
Aparthotel Elisa Playa De Muro, Majorca
Universal Aparthotel Elisa
Universal Elisa Muro
Universal Elisa
Universal Aparthotel Elisa Playa De Muro Majorca
Aparthotel Elisa Playa De Muro
Aparthotel Elisa
Universal Elisa Muro
Universal Aparthotel Elisa Muro
Universal Aparthotel Elisa Aparthotel
Universal Aparthotel Elisa Aparthotel Muro

Universal Aparthotel Elisa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 60 out of 144 reviews" "
Rating 8 - Good. 64 out of 144 reviews" "
Rating 6 - Okay. 13 out of 144 reviews" "
Rating 4 - Poor. 4 out of 144 reviews" "
Rating 2 - Terrible. 3 out of 144 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James, Edmonton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Anke the property manager allowed us to switch our room to one with a poolside view. The apartment was setup fine for a short stay and appears to have renovated lately.
Stayed 5 nights in Apr 2024

8/10 Good

Veronica

Stayed 9 nights in Aug 2023

8/10 Good

Benjamin Daniel

Stayed 7 nights in Aug 2023

10/10 Excellent

Vinit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great all around.
Stayed 9 nights in Apr 2023

10/10 Excellent

Keiron

Travelled with partner
Liked: Amenities, property conditions & facilities
Highly recommend!
Stayed 7 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation staff are polite and helpful excellent value for accommodation and surroundings are beautiful make it a relaxing holiday
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean apartments, excellent pool with pool bar and very friendly bar staff, quiet area within 5 minutes of shops and beach.
Stayed 9 nights in Aug 2019

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018

8/10 Good

F, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size apartment with everything we needed, basic but comfortable. Reception staff were very helpful and contacted them a couple of times before staying. Lovely size pool and supermarket very close. Genuine 5 minute walk to the beach and restaurants. We had the buffet breakfast one morning which was a bit disappointing so catered for ourselves for the rest of the week. All in all would recommend and stay again.
Stayed 7 nights in Sep 2018

10/10 Excellent

paul, essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and close to the beach
absolutely fantastic , clean excellent staff and the food was great.
Stayed 7 nights in Aug 2018

8/10 Good

sanjeev, UK

Liked: Staff & service, room comfort
Close to the beach and shops
Excellent stay the pool was lovely not too busy and the beach is 2 mins walk, Their is supermarket across the road which we used. They only have basic kitchin. We love our stay here.
Stayed 4 nights in Jul 2018

10/10 Excellent

Newtons

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent a week in a 1 bedroom apartment, with balcony overlooking the pool , half board, it was lovely. Plenty of chairs and umbrellas round the pool. Small kiddies pool, more suitable for under 5 rather than older kids, not much for older children to do. Although there was a free table tennis table and a pool table 1 euro a game. Evening meals were large portions and excellent. Breakfasts were buffet. The only problem I had was the waitress who took exception to me taking 2 oranges, cutting and squeezing them to make my own Orange Juice. She wanted me to use the machine drinks. It was annoying. The hotel was in a quiet area and had a Spar supermarket just a few steps away. A short walk further on were more shops and a Burger King if you wanted a quick burger. The beach was also a short walk further past Burger King. Staff were super friendly at this hotel and we had a very relaxing holiday which we really enjoyed. Maria and Mike June 2018
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay but my kids had the best time ever. Staff and food was great along with the price for food. Everything was walking distance and opened late. There's a restaurant opposite the compound that is a must try. Over all im very pleased and loved my apartment, it was perfect.
Stayed 3 nights in Jun 2018

10/10 Excellent

Karen, Shropshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
We stayed a couple of nights in the half term Staff were all very helpful Room and facilities were spotless, only comment would be that the bed was a little hard for me Peaceful street just moments from the beach My son loved it!
Stayed 2 nights in Oct 2017

10/10 Excellent

David, ws66bx

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great little hotel close to beach bars and restaurants only problem was sitcom not very cold
Stayed 7 nights in Jul 2017

10/10 Excellent

Gno, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just lovely overall
Lovely staff, very helpful and accommodating and the pool was decent sized and not too busy. The little bar there made good food and cocktails and was reasonably priced. 5 minute walk to the beach and 10 to the strip of restaurants, however even the restaurant right outside the apartments was amazing. My apartment was facing the back and had a small garden to sit and drink/eat/smoke, very private too. Would recommend this to everyone, whether families or young adults and suits all.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great basic digs
This is a very nice little hotel one street back from the Main Street - so still within five minutes walk of the beach, but just a little bit quieter. Nice pool area with lots of flowers, restaurants and a shop just across the street. Easy to park the car in October, don't know what it would be like in August - Expedia lists it as having parking but it doesn't have a car park, it's on the road. Pleasant staff, well equipped studio apartment with fridge, microwave and hotplate.

10/10 Excellent

Nikolaos, Newcastle upon Tyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel
As described everything perfect. Well equipped kitchen and decorated apartment. Very good location 50 yards from main road and therefore not noisy. Excellent value for money.

8/10 Good

Richard, Nottingham

Liked: Room comfort
OK if thats what you want.
We were put in one of the older Apartments outside the main complex and very much left to our own devices. The Kitchen was sparsely equipped, it was a good job I brought my own sharp knife for slicing. As it was an older apartment it was showing some age and the Free WiFi was sporadic at best, but on the plus side it was more spacious than the main complex apartments and we were away from the hustle and bustle of the pool, which suited us fortunately. Overall we enjoyed our stay and would use this Aparthotel again, but only because it is cheap and happens to suit our purposes.

6/10 Okay

Verified traveller

Liked: Cleanliness
Hotel met needs on a basic budget
Very clean and tidy apartment - not a comfortable bed - quiet apartment at rear of hotel except if your neighbours were noisy - not a lot of soundproofing. Pleasant pool although small. Situated very near restaurants and shops. Sampled breakfast one morning but not very appetising!

8/10 Good

cathy, Powys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful week away
Pleasant aparthotel in quieter part of resort, well placed for short walk to strip. Good facilities in apartments, hot water on demand and lovely large balconies. Well maintained. Stayed end of season so pool bar/restaurant not always open. Good spar across the road. Overall good value.

10/10 Excellent

Michael, Gloucester England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, good value Hotel
We arrived early on monday morning and had a good value meal while we waited for the room to be completed. Our room was pleasant and well set out with a kitchenette and good bathroom. This hotel is well placed to visit the local area and is set in a pleasant area. Locally there is a selection of restaurants and bars but the hotel offers a good value restaurant with good food and reasonable prices. The bar prices are also extremely good value. The shops are 3 min walk and the beach 5 minutes. The beach is clean and has a lifeguard. All the staff were hard working and attentive, they also put up with my appalling attempts at spanish! overall a very enjoyable stay and we have recommended this hotel to family and friends.

4/10 Poor

Shane, UK

Disliked: Room comfort
Not what I hoped for
Booked 7 nights at the hotel based on reviews. Called ahead to discuss the room and gentlemen on the room was unhelpful and uncompromising (paid months ahead for a family of four). Given two single beds joint together to sleep, which was not even with three inches higher/lower than the other. On the third day the air-condition broke down and was still broken after check-out! Very uncomfortable and restless nights. Watch out for mosquitoes!

10/10 Excellent

steve, brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment complex
This apartment block had all we wanted and the restaurant on site served a wide range of good food at reasonable prices. The only slight downside and this was slight was that the sofa bed was really just two sofas pushed together and thus wasn't the mist comfortable to sleep on. Good location close to beach and many local restaurants.