8/10 Good
Nicole
Travelled with family
12 Sept 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a convenient location, close to area restaurants and stores. The proximity to Grand Haven and Muskegon beaches was nice.
The hotel itself is newer and was relatively clean, however, the pull out couch had crumbs in it and for some reason IHG hotels have started not including bedding for the sleeper sofa in the rooms. This visit, we were luckily checking in earlier in the evening but when you arrive after a long day of traveling the last thing you want to do is to have to go back to the front desk to obtain bedding for one of the beds in the room. They are always reluctant to bring it to your room for you, I've noticed as well. This isn't how it once was in the hospitality industry.
The room itself was "clean enough" but the attention to detail is lacking, as I've found to be the case in nearly every hotel I've stayed in as of late. Smeared mirrors, finger prints on doors, etc.
When we checked in, the large window (really large! and facing a wooded area, so affording a pretty view) had the roman blind down. When we went to pull it up we noticed it was broken so we called the front desk. They said they were aware of the problem and it was a defect in the entire hotel. ???? This was perplexing to me. Replace the window coverings.
Breakfast was as to be expected, no complaints other than the set up was a little cramped for the number of guests partaking.
Nicole
Stayed 1 night in Sep 2024