2/10 Terrible
MEI YAN MELODY, Chai Wan
Travelled with partner
7 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
I stayed at this resort for 6 nights during Christmas, expecting a 5-star experience based on the photos. However, the reality was far from it—this place barely deserves 3 stars.
1. Room Condition: The room was worn out and poorly maintained. The shower was missing bath gel (only shampoo and conditioner were provided). Upon arrival, the trash bin had no plastic bag, and I had to set it myself.
2. WiFi Issues: Accessing WiFi was unnecessarily complicated. Initially, it seemed I had to pay for the service. Only after asking the reception did I learn that I needed a passcode, which wasn’t provided at check-in.
3. Dining Experience:
-Breakfast at Nuku was mediocre and underwhelming.
-The fine dining experience at Koro was disappointing and overpriced. Of note, they charged $5 for a bottled water that is complimentary in the rooms. Worse still, the staff failed to inform us about this charge upfront—it was only revealed when we saw it on the bill. Such practices feel deceitful and unworthy of a 5-star establishment.
-After dining at Maravu, we suffered from gastro symptoms, which was extremely concerning.
4. Cleanliness: There was visible mould on the lounge chairs, which is unacceptable for a so-called 5-star resort.
Overall, this resort was a major disappointment and not worth the price. The only redeeming feature is its convenient proximity to Port Denarau, making it easy to join day trips to the offshore islands. Beyond that, I would strongly advise against staying here.
MEI YAN MELODY
Stayed 6 nights in Dec 2024