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Bergtour Marukita

3.0 star property

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Hiking
Japanese Traditional Room | In-room safe, free WiFi, bed sheets
Hot springs
Spa
Reception

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
4995 Hokujo, Kitaazumigun, Hakuba, Nagano, 399-9301
  • Hakuba Happo-One Ski Area
    ‪8 min walk‬
  • Happo-one Adam Gondola
    ‪10 min walk‬
  • Happo One Sakka Ski Lift
    ‪20 min walk‬

Room options

View all photos for Japanese Traditional Room

Japanese Traditional Room | In-room safe, free WiFi, bed sheets

Japanese Traditional Room

  • Sleeps 3
  • 3 Single Futons

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About this property

Bergtour Marukita

Ryokan with a full-service spa, steps from Hakuba Valley Ski Area
Along with a full-service spa, this ryokan has laundry facilities and a front desk safe. Free WiFi in public areas and free self parking are also provided. Housekeeping is available on request.
Bergtour Marukita offers 28 accommodations with a safe and complimentary slippers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, toilets with an electronic bidet, complimentary toiletries and hairdryers. Housekeeping is offered on request and hairdryers can be requested.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

During your stay at Bergtour Marukita, you're just a quick walk from Hakuba Happo-One Ski Area. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Full breakfast served daily for a fee
  • Treat yourself to massages at the spa
  • Amenities include a front desk safe, laundry facilities and a car charging station
  • On-site recreation includes hot springs
  • Steps from Hakuba Valley Ski Area and 8 minutes on foot from Hakuba Happo-One Ski Area
As a guest of Bergtour Marukita, you'll find a full-service spa and hot springs. Public spaces have free WiFi. Bergtour Marukita also features karaoke, laundry facilities, and a front desk safe. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Hakuba ryokan.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 9:00 AM.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7 AM to 9:00 AM for a fee: JPY 2,500 per person

Things to do

  • Full-service spa
  • Hot springs
  • Karaoke
  • Ski passes

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Full-service spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 9 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Breakfast is by reservation only. Guests who want to receive breakfast, including guests who have booked Room Only rate plans, must contact the property prior to arrival to make a reservation.
Guests with Half Board plans must check in by 6 PM to receive dinner. Advanced notice required for late check-in for guests with Half Board plans arriving after 6 PM.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 2500 per person
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7 AM - 9 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Bergtour Marukita Hotel Hakuba
Bergtour Marukita Hotel
Bergtour Marukita Hakuba
Bergtour Marukita Inn Hakuba
Bergtour Marukita Inn
Bergtour Marukita Ryokan
Bergtour Marukita Hakuba
Bergtour Marukita Ryokan Hakuba

Bergtour Marukita Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 72 out of 86 reviews
Rating 8 - Good. 12 out of 86 reviews
Rating 6 - Okay. 1 out of 86 reviews
Rating 4 - Poor. 1 out of 86 reviews
Rating 2 - Terrible. 0 out of 86 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

Sheila

Stayed 3 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff! Helpful and kind. The Onsen was awesome!
Stayed 1 night in Jul 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was authentic and delicious! The location was really close to all free shuttle stops and the hotel took you to Happo One. The staff were so friendly and welcoming, really helpful. You felt like you were in Japan compared to some of the other western hotels we stayed in!
Stayed 6 nights in Feb 2024

10/10 Excellent

Kaylie

Liked: Cleanliness, staff & service, property conditions & facilities
Room 403
Amazing location, shuttle to Goryu is just 3mins on foot. They offer shuttle to Happo gondola but honestly it is walkable from the hotel, Nakiyama is way more walkable too! Practically next to the bus terminal and extremely close to the only Lawsons in town. Great great great value for what you pay for the rooms - futon is comfy, room is extremely roomy, the reception speaks a reasonable amount of English and the team is so passionate and helpful. Extremely clean onsen which is helpful after a day of work out. They offer awesome breakfast that is different everyday too. Everything you need and more value.
Stayed 5 nights in Feb 2024

10/10 Excellent

Lurdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is Japanese style hotel with straw mats . I love this style of bedding configuration because once you roll your bed up , there is so much more space in the room . There is also hot spring available in the hotel which is hard to hard in the area After a long day of ski nothing beats a long soak in the hot spring . Breakfast is amazing , everyday you get served something different . Hotel close to everything , restaurants all around . Shuttle takes you to the gondola to and from or you can walk . Happo bus stop is literally 3 mins walk to take shuttle to the other mountains. Highly recommend this hotel. I will certainly be back next year.
Stayed 5 nights in Jan 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

CRYSTAL

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 6 nights in Dec 2023

10/10 Excellent

indre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice traditional hotel. Super friendly and helpfull staff.
Stayed 2 nights in Mar 2023

10/10 Excellent

jonathan m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Great!
Stayed 5 nights in Feb 2023

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is only about few minutes walk from the Bus Terminal. They provided free transfer to/from Happo-One. Breakfast and dinner were pretty good. We enjoyed the open onsen very much. The staff was friendly and really helpful. We needed to buy a new goggles and they found 2 shops for us. The largest one was 30 minutes walk from the hotel and they offered to drive us there. Definitely would come back next time!
Stayed 6 nights in Jan 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So friendly and welcoming
Stayed 7 nights in Jan 2023

10/10 Excellent

TOM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and the happiest staff in Hakuba!
The best place I stayed in Hakuba. The staff are incredibly friendly and go out of their way to make sure you feel at home.
Stayed 3 nights in Mar 2020

10/10 Excellent

Ching Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value & service!!
Bergtour Marukita is a basic simple no-frills hotel but the location and service made up for it. The front desk lady Kaori-san is so friendly and caring, mothering you. They ask you what time you want breakfast and dinner (if you choose to dine in, it is yakitori) and have everything ready when you come down. They are one of the hotels that have onsens (indoor and outdoor) which is absolutely wonderful after a day of skiing. You can store all your ski equipment downstairs and they have slippers for every section so as to keep the floors clean. Great value for money, we would come back again but would ask for a western instead of Japanese room as sleeping on tatamis was not ideal.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous ryokan: wonderful dinner in the hotel, lovely Onsen and most hospitable staff
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel to stay in. Thanks for the booking it was great really great
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an awesome time! The staff was so friendly!
Stayed 3 nights in Feb 2020

10/10 Excellent

Ryan, Honolulu, HI

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
First of all, Kaori, the owner happens to be one of the most Nicest and Sincerest person I have ever met that is running a hotel. The service happens to be one of the best I have ever had, especially since they are so personable with you. We took the morning breakfast option and every morning the food was outstanding. I have never been to a place where I felt at home. One of us was sick and needed a ride to the local market and again, they assisted. I have traveled many places in the world but I have to say this place is my top 2 place to stay. Japanese style rooms that has Futon beds. What was amazing was that they have their own onsen in the hotel. Ample of towels and robest always ready in the lobby, A locker room to put your snowboard/ski stuff with heaters. You can also arrange in house Massage but their are many places near by as well. About 15 minute walk to the Happa-one Gondola but a shuttle near by can take you their in 10. The Happo Bus terminal that can take to you to Nagano Station (Main Bus/Train Hub) is within 10 minute walk, as well. I would grade this place a 15 out of 1 to 10. I would highly recommend, especially for the price you get.. Kaori, Murayama, and the whole staff of Marukita, Thank you much for the amazing experience!
Stayed 8 nights in Feb 2019

10/10 Excellent

Richard, Seattle, US

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and nice. They gave us great restaurant recommendations when we asked and helped with reserving a table. The breakfasts were awesome with many small courses that varied from day to day. Walk to the gondolla will keep you fit as it is a good 10 mins. There is a shuttle bus but we didn't use it as we are impatient by nature.
Stayed 6 nights in Feb 2019

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your home at Hakuba
The good: - The staff really makes you feel at home. Excellent service and attention. They try to do everything they can to make your stay comfortable. - The onsen is amazing! The hotel has a public bath, an inside onsen, an outside onsen and a sauna, all of which were amazing. - The breakfast's price is reasonable and the breakfast itself is very good and satisfying. Things to improve: - The building itself is kinda old and could use some maintenance - The staff didn't know much about ski shuttles, but they did their best to find information for us
Stayed 3 nights in Dec 2018

10/10 Excellent

Tiffany, sydney australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff made the experience memorable
The front lady staff was so welcoming as if the hotel were her home. She made us feel so welcomed and tried to offer help whenever we saw her despite some communication barriers. Treated us as if we were her kids and made every minute worth it.
Stayed 3 nights in Feb 2018

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice - but over-priced.
There is better value places in hakuba. Great onsen.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Friendly and very flexible staff and comfortable stay, thank you
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay thanks to the friendly and helpful staff at Bergtour! The onsen facilities was great too!

10/10 Excellent

wei heng kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay. The owner and staff were so warm, friendly and fantastic and we felt at home. Great location. We will be back.
Stayed 6 nights in Jan 2018

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
The location is great. It is a 5 minute walk from the Happo Bus Terminal, so you can take the many shuttle buses at the terminal to get to different Hakuba resorts. Happo One is a 20 minute walk or a 5 minute bus ride away. The Tatami room is a bit small but pretty clean and well-maintained. The staff is very friendly and helpful. They speak limited English, but can make themselves understood with the help of visual aids (time tables, maps, translated brochures etc). The hotel has its own little Onsen, which even has an outdoor pool. It is pretty small, but feels very cosy and was almost always empty when we were there. I like the convenience of it. Breakfast is tasty, but portions are a bit small. Because they have a small restaurant, you need to reserve your breakfast time slot in advance. Not sure if it is customary, but they charge 500 Yen for housekeeping everyday. You can opt out though.
Stayed 4 nights in Jan 2018