Hakuba Gondola Hotel

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Popular amenities

Bar

Breakfast included

Housekeeping

Laundry

Free WiFi

Restaurant

Explore the area

4631-4 Hokujo, Hakuba, Nagano-ken, 399-9301

Hakuba Valley Ski Area
1 min walk
Hakuba Ski Jumping Stadium
1 min walk
Hakuba Happo-One Ski Area
1 min walk

Room options

Family Room, Multiple Beds

Sleeps 5
1 Double Bed and 1 Single Bunk Bed

Family Room

Sleeps 4
1 Double Bed and 1 Single Bunk Bed

Quadruple Room, Shared Bathroom

Sleeps 4
2 Single Beds and 1 Single Bunk Bed

Triple Room

Sleeps 3
1 Single Bed and 1 Double Bed OR 3 Single Beds

Triple Room, Shared Bathroom

Sleeps 3
3 Single Beds

Double or Twin Room, Shared Bathroom

Sleeps 2
1 Double Bed OR 2 Single Beds

Standard Double or Twin Room

Sleeps 2
2 Single Beds OR 1 Double Bed

Double or Twin Room

Sleeps 2
2 Single Beds OR 1 Double Bed

Shared Dormitory

Sleeps 1
1 Single Bed

Similar properties

Parking included

Free WiFi

Soundproof rooms

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Ski-in/ski-out hotel with a ski shuttle

Ski into Hakuba Gondola Hotel, where you can enjoy a drink at the bar/lounge, have a meal at the restaurant, and take advantage of ski storage and complimentary wireless Internet access.

Hakuba Gondola Hotel offers 108 accommodations. Bathrooms include complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include ski-in/ski-out access.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hakuba Gondola Hotel, you're just a quick walk from Hakuba Valley Ski Area. Free breakfast, free WiFi in public areas and a free ski shuttle are available.

Free continental breakfast served daily
Free Wi-Fi in some public areas
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Amenities include laundry facilities and a water dispenser
On-site recreation includes ski-in/ski-out access and ski equipment rentals
Steps from Hakuba Valley Ski Area and Hakuba Happo-One Ski Area
Free ski shuttle service

Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. Hakuba Gondola Hotel helps provide the perfect winter holiday with ski storage and ski equipment rentals. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces.

Smoking is allowed in designated areas at this 3-star Hakuba hotel.

Guests are served a free continental breakfast daily from 7 AM to 8 AM.

Hakuba Gondola Hotel has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

No on-site parking available
Free ski shuttle

Food and drink

Free continental breakfast available daily 7 AM to 8 AM
A bar/lounge
A restaurant

Family friendly

Laundry facilities

Conveniences

Laundry facilities
Luggage storage
Water dispenser

Guest services

Housekeeping (daily)

Accessibility

No lift

Designated smoking areas

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Towels provided

Heating

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:30 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Contactless check-out

Special check-in instructions

There is no front desk at this property

Guests can access their accommodation through a private entrance

This property doesn't offer after-hours check-in

Access methods

Private entrance

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher

This property does not have a front desk. This property doesn't offer after-hours check-in. Guests can access their accommodation through a private entrance.

We should mention

As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Gondola Hotel

Hakuba Gondola

Hakuba Gondola Hotel Hotel

Hakuba Gondola Hotel Hakuba

Hakuba Gondola Hotel Hotel Hakuba

Hakuba Gondola Hotel Reviews

6.0

6.6/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

6/10 Okay

Albert

23 Feb 2024

Does what is says on the tin, no frills

This is a very basic hotel, catering mostly to young Australian tourists. It is extremely conveniently located next to the Happo One gondola and several popular bars / restaurants. The rooms are clean and generally the staff were very helpful, but the physical state of the building and the smell of diesel fuel is a little off putting. The breakfast is very basic but in the hotel’s defence, everything was pretty much exactly as described and the price reflects the value you get here.

Stayed 3 nights in Feb 2024

2/10 Terrible

David

5 Jan 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location. Noisy until late from the bar. Dirty room with hole in the wall. Mostly polite staff, one rude staff member checking in. Maybe good choice for younger party crowd.

Stayed 2 nights in Jan 2024

10/10 Excellent

Federico

3 Jan 2024

Stayed 2 nights in Dec 2023

4/10 Poor

Kelsey

26 Dec 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 2 nights in Dec 2023

2/10 Terrible

Benjamin

Travelled with partner

31 Jan 2023

Disliked: Staff & service, amenities, property conditions & facilities

This place is the definition of everything that is wrong with Hakuba!! A fossil of the 1998 Olympics, now owned and operated by Australians, like the rest of Hakuba. Walking into this hotel was like teleporting straight into Front Valley, Perisher. The only Japanese person we seen, was told to speak english by reception staff when he asked for his room number in Japanese. Disgraceful!!

Stayed 1 night in Jan 2023

2/10 Terrible

Stuart

21 Jan 2023

Disliked: Staff & service, room comfort

Rooms are far too small and cramped insufficient power points to charge mobile lighting way too dim you can hardly see anything they don’t have a courtesy bus to local bus depot and if Taxis are unavailable as they were well it’s just too bad for you .they gave 3 busses sitting there but apprantley they belong to another company steps are way too steep and would be illegal in Australia breakfast was a joke overall disappointing stay

Stayed 3 nights in Jan 2023

4/10 Poor

Saihung

Travelled with partner, Travelled with group

20 Jan 2023

Disliked: Amenities

The location for Happo One basically can't be beat. You can throw a snowball to the Gondola from in front of the building. The building is old and there is only Wi-Fi in the guest lounge. I tried to email the staff for some information multiple times over a month and they never responded.

Stayed 4 nights in Jan 2023

2/10 Terrible

Woody Ki Fung

Travelled with group

9 Jan 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Not as advertised. Definitely not a 3 star hotel. No wifi - at first I was wondering why all these folks are hanging out at the reception area. It turned out that there's the only spot in the "hotel" with WIFI. There is no in room wifi. This "hotel" definitely does not have "Free Wifi" to me. Although "check in policies" said check in time is from 4pm to 11:30pm, there was no staff at the reception at 9:30pm. There is a little envelope with your name and the room key in it at the reception... The lack of any amenities other than body soap, shampoo and some filthy towel. There is no kettle or hair dryer in the room, which I consider a standard for 3 star hotel. In other 3 star hotels, you can pick up razor, toothbrush or whatever at the counter. There is none in this hotel. No drinkable water - There is a vending machine at the front door, but you know what, water was sold out. A guy from another group looked at me and said "There is no water bro, what are you gonna get?...." Unstable, structurally unsound bunk bed. OK, I paid I think 3000 more to get the room with 3 twin beds, and what I got was a double bed and a bunk bed...The bunk bed makes all kind of squeaking noise when I was just trying to get onto the top bed. It feels really dangerous Breakfast with no meat - I have lived in Japan for a long time, and I have stayed in many cheaper hotels, but this hotel provides by far the worst breakfast. There was only bread(toast) with jam and cereal for food. Don't bother.

2/10 Terrible

IZUMI

8 Jan 2023

10/10 Excellent

Hayley

Travelled with partner

31 Dec 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We usually stay in a ski resort type hotel, but decided to try a different hotel this time and we’re not disappointed. This hotel has no frills, breakfast is a very simple affair, but it’s convenient, reasonable and the staff are friendly. Be aware, if you hire your kit from the hotel, it’s convenient in terms of location and price, but the opening hours for rental are limited. We turned up at midday expecting to be able to do half a day of boarding, to find they had closed and didn’t reopen until 4pm after the slopes closed, which was frustrating. All in all though a great place to stay, the bar was fun to visit and it had a great Aussie vibe.

2/10 Terrible

Mark

Travelled with family

28 Dec 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is old and not maintained well. Breakfast is poor. Rooms are small, old and dirty. Understaffed and awful manager. Lazy, does not want to help with anything. Very poor service

10/10 Excellent

Thomas

Travelled with group

8 Feb 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Feb 2022

4/10 Poor

Gregory

Travelled with family

14 Jan 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Jan 2022

8/10 Good

Serge

Travelled with family

5 Jan 2022

Liked: Cleanliness, staff & service

Good budget option for not fuzzy travelers.

I chose this hotel as we were on a budget. Two nights during peak season would set me back around 150.000 yen. This hotel was below 60.000 yen for three nights which was the reason I reserved immediately without checking the reviews. Afterwards I started reading the reviews and then the worries started to grow... shared toilets, dirty, etc , were keywords which popped up in most reviews. When we arrived we were met by a polite Japanese person who checked us in. There is no parking, but next to the hotel is a snowfree parking for 1000 yen a night. The room was spacious and really nice and warm. It's a bit old, but nothing to complain about. We had a family room with toilet and shower and bath. The toilet and the bath unit are together so this was a little inconvenient for a family of 5...but certainly not 100.000 yen worth of inconvenience. We had a double bed for the parents which was comfortable, we had a bunk bed for two kids, but the upper bed was too noisy, so we took the mattress and put it on the ground. The third bed was a sleeping sofa which was not comfortable due to a hard part which splits the sofa/bed in the middle. But we were all dead tired, so we slept through all incomfort. In the morning we had a free breakfast with toast and jam, cereals and boiled eggs. The area is very nice and lively and it's really in front of happo gondola. My family are all boarders though so we drove to hakuba 47 which is a 10 minute drive. All in all, we had a great time, thanks!

Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

3 Jan 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay

Overall, I had a great stay at the Hakuba Gondola Hotel. The room were clean, very comfortable, and The staff was amazing. I highly recommend this hotel for anyone visiting Hakuba.

Stayed 2 nights in Dec 2021

10/10 Excellent

Sathish Kumar

2 Jan 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent !! Convenient location for Ski in-Ski out and Dining

Stayed 2 nights in Dec 2021

8/10 Good

LeAnn808, Yamaguchi, Japan

Travelled with family

5 Jan 2021

Liked: Cleanliness, staff & service

Very good location, it is an older style lodging which I knew ahead of time by reading the reviews, I was not expecting anything more. Water pressure is good and the showers water is hot which is needed after a day of snowboarding. It met my needs. A place to stay to rest and shower, and free breakfast in the morning. Would stay again if I could bring my dog next time.

Stayed 5 nights in Dec 2020

10/10 Excellent

Kurt

Travelled with group

4 Jan 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, top tier service

Walking distance to the gondola is what drove us to select this hotel, but the service and amenities made it the perfect place. We had 3 to a room and it was not too bad for space. The attached bar and restaurant were always welcoming and the hotel includes a spacious dry room with lockers to put your gear after hitting the slopes. Overall, a great stay and would definitely recommend.

Stayed 1 night in Dec 2020

2/10 Terrible

Geoffery

3 Jan 2021

Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

28 Dec 2020

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Dec 2020

10/10 Excellent

BernieComerford, Wellington NZ

Travelled with family

11 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An amazing location. Lovely helpful staff. Great bar. Our rooms were a good size with ensuite and lovely view of the mountain. Loved the small chub to relax in at the end of the day. English breakfast that was included in the price was perfect. Looking forward to returning one day.

Stayed 5 nights in Dec 2019

2/10 Terrible

Verified traveller

1 May 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrific staff, forced room changes during stay and claimed they informed hotels.com of this.

Stayed 3 nights in Feb 2019

8/10 Good

Alex, Nagano, jp

12 Mar 2019

Liked: Cleanliness, staff & service

Disliked: Amenities

The building is beautiful, location amazing and the pub is great must try the mad cow burger. On the nagative the bed springs are shocking and the bathrooms are ancient bring shower sandals.

Stayed 5 nights in Mar 2019

2/10 Terrible

Verified traveller

27 Jan 2019

Disliked: Staff & service, property conditions & facilities, room comfort

Just a simple youth hostel with 4-5 star hotel prices. We had the room with a bathroom but I had a better bathroom in camper van. The guys at reception were friendly enough (Aussie) but it almost felt like they were doing community service or out on parole. Our friends stayed in another hotel which was cheaper and that looked much better value for money. Don’t let the pretty pictures fool you. It was Very close to the Gondola and we hired or equipment from Woodys across the road - great service and very friendly. Not sure I will rush back. In fact the stay ended up with us having an average experience in Hakuba.

Stayed 6 nights in Jan 2019