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Hotel de La Neige

5.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel de La Neige

Front of property – evening/night
Exterior
Standard Room D Type, Non Smoking | Down duvets, minibar, desk, iron/ironing board
Mountain view
Standard Cottage, Non Smoking | Living room | LCD TV

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Spa
    Spa
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included

Explore the area

Map
Happo Wadanonomori, Hakuba, Nagano-ken, 399-9301
  • Hakuba Valley Ski Area
    1 min walk
  • Wadanonomori Church
    2 min walk
  • Hakuba Ski Jumping Stadium
    2 min walk

Room options

View all photos for [East] Superior Japanese-Western Style Room with Open-Air Bath, Non Smoking

[East] Superior Japanese-Western Style Room with Open-Air Bath, Non Smoking | Bathroom | Free toiletries, hair dryer, dressing gowns, slippers

[East] Superior Japanese-Western Style Room with Open-Air Bath, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for [West] Deluxe Twin Room with Jacuzzi, Non Smoking

[West] Deluxe Twin Room with Jacuzzi, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[West] Deluxe Twin Room with Jacuzzi, Non Smoking

  • 43 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for [East] Superior Twin Room with Open-Air Bath, Non Smoking

[East] Superior Twin Room with Open-Air Bath, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[East] Superior Twin Room with Open-Air Bath, Non Smoking

  • 27 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Single Sofa Bed

View all photos for [West] Maisonette Triple Room, Non Smoking

[West] Maisonette Triple Room, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[West] Maisonette Triple Room, Non Smoking

  • Sleeps 3
  • 3 Single Beds

View all photos for [East] Standard Twin Room, Non Smoking

[East] Standard Twin Room, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[East] Standard Twin Room, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for [East] Log Cottage, Non Smoking

[East] Log Cottage, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[East] Log Cottage, Non Smoking

  • 69 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for [West] Superior Twin Room, Non Smoking

[West] Superior Twin Room, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[West] Superior Twin Room, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for [West] Deluxe Double Room, Non Smoking

[West] Deluxe Double Room, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[West] Deluxe Double Room, Non Smoking

  • Sleeps 3
  • 1 Double Bed OR 1 Single Murphy Bed

View all photos for [East] Deluxe Twin Room with Jacuzzi, Non Smoking

[East] Deluxe Twin Room with Jacuzzi, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[East] Deluxe Twin Room with Jacuzzi, Non Smoking

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for [West] 4 Bed Rooms, Non Smoking

[West] 4 Bed Rooms, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[West] 4 Bed Rooms, Non Smoking

  • Sleeps 4
  • 4 Single Beds OR 2 Single Beds and 1 Double Bed

View all photos for [East] Deluxe Double Room with Jacuzzi, Non Smoking

[East] Deluxe Double Room with Jacuzzi, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[East] Deluxe Double Room with Jacuzzi, Non Smoking

  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for [East] Junior Suite with Jacuzzi, Non Smoking

[East] Junior Suite with Jacuzzi, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[East] Junior Suite with Jacuzzi, Non Smoking

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for [East] Corner Deluxe Twin Room with Jacuzzi, Non Smoking

[East] Corner Deluxe Twin Room with Jacuzzi, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[East] Corner Deluxe Twin Room with Jacuzzi, Non Smoking

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for [West] Standard Double Room, Non Smoking

[West] Standard Double Room, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[West] Standard Double Room, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for [West] Superior Double Room, Non Smoking

[West] Superior Double Room, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[West] Superior Double Room, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for [West] Standard Twin Room, Non Smoking

[West] Standard Twin Room, Non Smoking | Down duvets, minibar, desk, iron/ironing board

[West] Standard Twin Room, Non Smoking

  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel de La Neige

Luxurious slopeside hotel with a restaurant
With direct access to the slopes, Hotel de La Neige makes guests feel at home with amenities such as a restaurant, ski storage and ski passes.
Hotel de La Neige offers 25 air-conditioned accommodations with minibars and complimentary dressing gowns. Beds feature down duvets. LCD televisions come with satellite channels.

Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. This Hakuba hotel provides complimentary wireless Internet access. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include ski-in/ski-out access.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Hotel de La Neige. During your stay, you're just a quick walk from Hakuba Valley Ski Area. Enjoy features like free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Services include babysitting, a concierge and luggage storage
  • On-site recreation includes ski-in/ski-out access and bicycles to rent
  • Steps from Hakuba Valley Ski Area and 7 minutes on foot from Hakuba Happo-One Ski Area
  • Free local-area shuttle service
There's a restaurant on site. WiFi is free in public spaces. Ski-in/ski-out access, spa services, and a terrace are also featured at the luxury Hotel de La Neige. Free self parking is available.
For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 9:30 AM.
Hotel de La Neige has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free area shuttle
  • Area shuttle
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,960 for adults and JPY 3,960 for children
  • A restaurant

Family friendly

  • Babysitting (surcharge)
  • Free area shuttle
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Aromatherapy
  • In-room massages
  • Reflexology

Accessibility

  • No lift

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1990
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 3960 for adults and from JPY 3960 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Neige Higashi-kan Hakuba
Hotel Neige Higashi-kan
Neige Higashi-kan Hakuba
Neige Higashi-kan
Hotel de La Neige Hotel
Hotel de La Neige Hakuba
Hotel La Neige Higashikan
Hotel La Neige Higashi kan
Hotel de La Neige Hotel Hakuba
Hotel de La Neige by Onko Chishin

Hotel de La Neige Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 111 out of 132 reviews" "
Rating 8 - Good. 12 out of 132 reviews" "
Rating 6 - Okay. 4 out of 132 reviews" "
Rating 4 - Poor. 3 out of 132 reviews" "
Rating 2 - Terrible. 2 out of 132 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Teck Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with fantastic service
I stayed here couple weeks ago, I like the environment and comfort and quiet place, the manager and staff are great and friendly, that’s the reason why I came back. The manager upgrade me to a room with Jaguzzi. Sadly is the air conditional is abit old , doesn’t cool up the room quick, but it still fine. The hotels room definitely needs a proper upgrade as there is many wear and tear and air conditional need an overhaul too. Wallpaper has to be clean as you can see some stains.
Stayed 1 night in Jul 2024

10/10 Excellent

Teck Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
The service was perfect and bed was super comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Scott, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff/service throughout- including very convenient shuttle service to/from bus and to ski lifts! Very highly recommended.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ramon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property and stay were excellent.
Stayed 5 nights in Mar 2024

10/10 Excellent

Verified traveller

Our stay was beyond amazing! The staff was so kind and helpful ❤️ We will definitely be back!
Stayed 2 nights in Mar 2024

10/10 Excellent

MYUNG HUI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel, it was our second time visit. We already look forward to visiting again next year for sure!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

KHALED, fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, service and people that work there.
Stayed 5 nights in Mar 2024

10/10 Excellent

WILLARD

Travelled with group
Liked: Property conditions & facilities
The hotel was great and the staff were friendly and helpful. Lovely hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Otto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Maurice

Stayed 4 nights in Feb 2023

10/10 Excellent

Geoffrey Li

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and helped us to book two dinners, three private ski lessons as well as pick up and drop off for ski runs for the nearby Happo-One ski area. They also helped to arrange for pick up from and to the Hakuba-Happo bus station.
Stayed 5 nights in Jan 2023

10/10 Excellent

Tristan

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the cottage. My family was able to enjoy hotel amenities with privacy. The shuttle was a big plus. The staff was very accommodating. We will stay there again. Highly recommended.
Stayed 3 nights in Feb 2022

10/10 Excellent

Teri, Aiea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for three nights and took the half board option which included breakfast and dinner at their restaurant. We were so impressed with the fabulous French- inspired multi course dinners; beautifully presented and super delicious! What an incredible value. Would highly recommend! The staff and service at this hotel are also top notch!
Stayed 3 nights in Feb 2022

8/10 Good

Peter, APO

Liked: Cleanliness, staff & service, amenities
Stayed four nights to ski the various areas of Hakuba Valley. First, the staff were incredibly kind and helpful! For example, when I arrived and as I was parking my car, a staff member came out to greet me. And each morning I skied Happo One, a staff member drove me to the ski area and then picked me up when I called in the early afternoon. This allowed me to boot up in the hotel lobby, saving me much time. Staff also offered to help with ski rentals and lift passes. The daily breakfast (set menu) was also nice. And one evening I ate dinner in the hotel’s restaurant. I was hoping for Japanese food, but the set menu was comprised of delicious French food. I should have asked more questions about the dinner menu before I made my dinner booking, but again the dinner and service were very nice. The hotel itself is showing its age—worn carpets in the hallways, tired-looking furniture, scuffs on the walls. But the room was spacious and the bed and pillows comfortable. The hotel is secluded, and I couldn’t find any places to eat within walking distance, so guests will have to eat dinner in the hotel’s restaurant or drive somewhere. Overall, I had a nice, relaxing stay.
Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely lovely staff and atmosphere
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel La Neige had a lovely, peaceful vibe with a consistent and an incredibly high standard in everything from the decor, to the food, to the service. Would highly recommend.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stat
Awesome hotel with fantastic service. They really go out of their way to make you feel comfortable and at ease. Very helpful with arranging snowboarding gear rental, lift tickets and evening dinner reservations. I would recommend this hotel above all others. Breakfast was amazing as well.
Stayed 2 nights in Dec 2020

10/10 Excellent

Grant, Melbourne, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we have ever stayed in. Beautiful rooms, excellent service and the Restaurant provides a magnificent dining experience.
Stayed 7 nights in Mar 2020

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2020

10/10 Excellent

haibin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and excellent service
Stayed 4 nights in Dec 2019

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at La Neige!
The staff at La Neige is absolutely fantastic! Miki took great care of us. We came very early in the season for the first few days the slopes were open. Although, we would have liked more snow, our stay was made perfect by the team at La Neige. They made the process of renting equipment, getting to the slopes, and even going on some sight seeing absolutely painless. Every night when we came in, they had chairs set up for us in the lobby with our shoes, a fire burning in the fireplace, and fresh popcorn and snacks for our hungry children. The cabin we stayed in was perfect for our family of five and the dining options were also great. We ate at the casual restaurant most nights, but enjoyed French one evening and we were equally pleased at both restaurants. The Gyodon and Shabu Shabu were family favorites. The breakfast with a cooked option and buffet satisfied everyone as well. We would definitely go back for another stay.
Stayed 5 nights in Dec 2019