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Crowne Plaza Nairobi Airport, an IHG Hotel

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crowne Plaza Nairobi Airport, an IHG Hotel

Outdoor pool, pool loungers
Exterior
2 bars/lounges, lobby lounge, rooftop bar
Premium bedding, minibar, in-room safe, desk
2 bars/lounges, lobby lounge, rooftop bar

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Free airport shuttle
  • Spa
  • Gym

Explore the area

Map
First Freight Lane, Jomo Kenyatta International Airport, Nairobi
  • Gateway Mall
    7 min drive
  • Kitchen 9
    2 min walk
  • Nairobi Station
    20 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    10 min drive

Room options

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Balcony

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Customizable)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Customizable)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Single Beds

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Balcony

Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Single Beds, Balcony

  • 37 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Crowne Plaza Nairobi Airport, an IHG Hotel

Luxury Nairobi hotel in Embakasi with a full-service spa
This smoke-free hotel features a full-service spa, an outdoor pool and a restaurant. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Other amenities include 2 bars/lounges, a fitness centre and a poolside bar. Change of towels is available on request
Crowne Plaza Nairobi Airport, an IHG Hotel offers 144 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 50-inch LED televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.
Euphoria Spa has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna and a steam room. The spa is open daily.
Crowne Plaza Nairobi Airport, an IHG Hotel's proximity to the airport gets high marks from our customers. During your stay, you'll be close to Gateway Mall. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine and garden views while dining at KITCHEN 9 RESTAURANT
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages, body wraps or facials at Euphoria Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the proximity to the airport
  • 7.2 mi (11.6 km) from Nairobi National Park and 10.5 mi (16.9 km) from Kenyatta International Convention Centre
  • Free airport shuttle service
Crowne Plaza Nairobi Airport, an IHG Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre, 3 meeting rooms, and limo/town car service are available. Event space at this hotel measures 1184 square feet (110 square metres) and includes conference space. A fitness centre, a rooftop terrace, and spa services are also featured at the luxury Crowne Plaza Nairobi Airport, an IHG Hotel. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

This 5-star Nairobi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
KITCHEN 9 RESTAURANT – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
AROMA COFFEE SHOP – Overlooking the garden, this coffee shop specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open 24 hours. Open daily.
VELOCITY BAR – This lobby lounge only serves light fare. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.
SKY VIEW POOL BAR – This poolside rooftop bar specialises in international cuisine and serves lunch, dinner and light fare. Open daily.
24-hour room service is available.

Languages

Arabic, English, Hindi, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • AROMA COFFEE SHOP
  • KITCHEN 9 RESTAURANT
  • SKY VIEW POOL BAR
  • VELOCITY BAR

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower (71 centimetre high)
  • Grab bar near toilet (71 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (120 centimetre wide door)
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 90.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.0 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30 for adults and from USD 15 for children
  • Rollaway bed fee: USD 90.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Nairobi Airport, an IHG Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Crowne Plaza Nairobi Airport Hotel
Crowne Plaza Nairobi Hotel
Crowne Plaza Nairobi Airport
Crowne Plaza Nairobi Airport, an IHG Hotel Hotel
Crowne Plaza Nairobi Airport, an IHG Hotel Nairobi
Crowne Plaza Nairobi Airport, an IHG Hotel Hotel Nairobi

Crowne Plaza Nairobi Airport, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 652 out of 867 reviews" "
Rating 8 - Good. 159 out of 867 reviews" "
Rating 6 - Okay. 23 out of 867 reviews" "
Rating 4 - Poor. 15 out of 867 reviews" "
Rating 2 - Terrible. 18 out of 867 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Stayed 1 night in Sep 2024

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Dossie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room at 4am in the morning. My flights to Nairobi were changed and I arrive at a different time than my original arrival. I call for an airport pick-up and they came immediately. That was so important! I highly recommend this hotel.
Stayed 1 night in Sep 2024

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and they helped us pull together of day of ad ventures with no warning.
Stayed 1 night in Sep 2024

10/10 Excellent

Kenneth

Exceptional hotel for our layover.
Stayed 1 night in Sep 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very short stay but wish I could have stayed longer. Staff was very friendly and hotel was very nice. Close to airport
Stayed 1 night in Sep 2024

10/10 Excellent

Sutapa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Few minutes from the airport , inside the security perimeter, which is a huge advantage. Rooms , big, clean , well appointed. Hourly shuttle , but choice of booking private shuttle at anytime - I think it was $10 one way. Small souvenir shop near reception, better prices than duty free shops at the airport! Food at coffee shop tasty, good quality and portion size. Highly recommend for a convenient, safe stay near the airport .
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a few hours before catching our super early fight to go home. Clean and convient, but the hourly shuttle is kind silly. For an airport hotel, you would expect a much more frequent shuttle schedule, especially when Uber and taxi cannot come in to pickup guest.
Stayed 1 night in Sep 2024

10/10 Excellent

Kayli

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to hang out and take a shower before an international flight. It was close to the airport and has a free shuttle to/from the airport. Worked out so well!
Stayed 1 night in Sep 2024

10/10 Excellent

Olufeyifunmi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd stay there again. Pleasant and efficient staff.
Stayed 1 night in Sep 2024

8/10 Good

Alton

Stayed 1 night in Jul 2024

10/10 Excellent

Patricia, West Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No review. Just read survey answers
Stayed 1 night in Aug 2024

10/10 Excellent

Art

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine but it’s surrounded by buildings that are busy 24hrs if you are on first floor you can’t sleep very well
Stayed 1 night in Aug 2024

10/10 Excellent

Peace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Gita

Stayed 1 night in Aug 2024

10/10 Excellent

patwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crowne Plaza in Kenya was amazing. It was super clean, awesome customer service, food was great, I felt safe and my stay was overall super great
Stayed 1 night in Apr 2024

10/10 Excellent

KEITH

Excellent location- minutes from the airport with shuttles. Well trained staff in all functions.
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Stayed 1 night in Aug 2024

10/10 Excellent

Nelson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel through Nairobi several times a year and Crowne Plaza is a must stop for me to regroup for long travel. Cleanliness, amazing staff, great food.
Stayed 1 night in Aug 2024

10/10 Excellent

Dallas, Naples

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed here. The facility is wonderful and I will be staying here again. It is extremely easy to get to when arriving by air in the evening. I gave a lower grade for area around the property as I do not think it would be as convenient as other properties If I were staying in Nairobi for more than a night.
Stayed 1 night in Jul 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Hongxing

Stayed 1 night in Jul 2024