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Grand Hotel Serapide

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December 2024
January 2025

Photo gallery for Grand Hotel Serapide

Exclusive Double Room, Terrace, Sea View | View from room
Front of property
Minibar, in-room safe, desk, blackout curtains
Point of interest
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Free airport shuttle
    Free airport shuttle
  • Bar
    Bar
  • Parking included
    Parking included
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry
  • Breakfast included
    Breakfast included

Explore the area

Map
Via San Gennaro Agnano, 34, Pozzuoli, Naples, 80078
  • Flavian Amphitheater
    4 min drive
  • Teatro Palapartenope
    7 min drive
  • Pozzuoli Port
    7 min drive
  • Naples (NAP-Naples Intl.)
    19 min drive

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Queen Bed

Standard Double or Twin Room

  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Comfort Double Room, Sea View

Comfort Double Room, Sea View | Minibar, in-room safe, desk, blackout curtains

Comfort Double Room, Sea View

  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Standard Double Room, Courtyard View

Standard Double Room, Courtyard View | Minibar, in-room safe, desk, blackout curtains

Standard Double Room, Courtyard View

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Sea View

Standard Double Room, Sea View | Minibar, in-room safe, desk, blackout curtains

Standard Double Room, Sea View

  • 25 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Double Room, Courtyard View

Comfort Double Room, Courtyard View | Minibar, in-room safe, desk, blackout curtains

Comfort Double Room, Courtyard View

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Premium Double Room

Premium Double Room | Minibar, in-room safe, desk, blackout curtains

Premium Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room

Comfort Double Room | Minibar, in-room safe, desk, blackout curtains

Comfort Double Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Classic Suite

Classic Suite | Minibar, in-room safe, desk, blackout curtains

Classic Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double or Twin Room

Minibar, in-room safe, desk, blackout curtains

Classic Double or Twin Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Exclusive Studio Suite, Jetted Tub, Sea View

Exclusive Studio Suite, Jetted Tub, Sea View | Minibar, in-room safe, desk, blackout curtains

Exclusive Studio Suite, Jetted Tub, Sea View

  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View | Minibar, in-room safe, desk, blackout curtains

Superior Double Room, Sea View

  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Sofa Beds

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Executive Studio

Executive Studio | Minibar, in-room safe, desk, blackout curtains

Executive Studio

  • Sleeps 3
  • 3 Single Beds

View all photos for Exclusive Double Room, Terrace, Sea View

Exclusive Double Room, Terrace, Sea View | Minibar, in-room safe, desk, blackout curtains

Exclusive Double Room, Terrace, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior
Holiday Inn Naples, an IHG Hotel
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.0 out of 5, Very good, (1004)
The price is €113
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Holiday Inn Naples, an IHG Hotel

About this property

Grand Hotel Serapide

Property with free breakfast, near Flavian Amphitheater
A restaurant, a bar/lounge and a rooftop terrace are available at this property. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a conference centre, a coffee shop/cafe and dry cleaning are on-site. All 28 rooms provide in-room free WiFi, minibars and flat-screen TVs. Guests will also find espresso makers, hairdryers and safes.
Grand Hotel Serapide offers 28 air-conditioned accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, bidets and hairdryers.

This Pozzuoli property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Grand Hotel Serapide. During your stay, you're just a quick walk from Phlegraean Fields. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. This property has 28 rooms. Each room includes amenities such as free WiFi and a flat-screen TV.
  • Air-conditioned accommodations with flat-screen TVs, minibars and espresso makers
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Amenities include a front desk safe, 3 meeting rooms and a conference centre
  • Just a 4-minute drive from Flavian Amphitheater and 7 minutes from Pozzuoli Port
  • Free airport shuttle service
  • Pets welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 3 meeting rooms available. Grand Hotel Serapide also features a rooftop terrace, a garden, and laundry facilities. A roundtrip airport shuttle is free (available on request). Self parking is free.

Smoking is allowed in designated areas at this Pozzuoli property.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.
Grand Hotel Serapide has a restaurant on site.

Languages

English, German, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 10:00 AM to 5:00 PM at scheduled times and on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per stay
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Grand Hotel Serapide offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Hotel Serapide Inn
Grand Hotel Serapide Pozzuoli
Grand Hotel Serapide Inn Pozzuoli

Grand Hotel Serapide Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 132 reviews" "
Rating 8 - Good. 39 out of 132 reviews" "
Rating 6 - Okay. 7 out of 132 reviews" "
Rating 4 - Poor. 8 out of 132 reviews" "
Rating 2 - Terrible. 7 out of 132 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located in a quiet area of Napoli Staff is really welcoming Hotel room had a beautiful sea view Bed was very comfy Breakfast is really good too Room Is huge I really loved the place
Stayed 1 night in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Property/No promised Airport shuttle
Our stay was Great but the description of the property on Hotels.com promised an Airport Shuttle which ended up costing us over 75 Euros for an Uber/Taxi. I emailed the property 48 hours before our stay requesting shuttle information, with no reply. We phoned the property upon arrival at the airport and were told that someone would pick us up. When nobody arrived, we phoned the property again and they apologized and said that unfortunately they did not have a shuttle available. The sole purpose of choosing this property was because of the promise of a hotel shuttle. Upon our arrival at the property, once again they were apologetic and even compted us a drink at their lounge. The hotel is beautiful, the view breathtaking and the cuisine and prices at their evening dinner menu was outstanding. The complimentary continental breakfast on the veranda was exceptional.
Stayed 1 night in Jul 2024

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a little remote, spectacular views, good breakfast with lots of options included, well-air conditioned,friendly staff, big, clean rooms.
Stayed 1 night in Jul 2024

10/10 Excellent

Efiok

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean.
Stayed 1 night in Jul 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for four nights at the hotel's studio suite which has a jetted tub in the room. The room was spacious and cozy, and the doors can open to a balcony with a beautiful view of the sea. The bathroom was plenty big, but some fixtures need an upgrade; regardless it was clean. It had a heated towel rack, but we never used it. The plug was also to high to reach for my short self. Maybe this is a European thing, but I am use to having drawer space to put my things in, but this this hotel had none. There was an open closet to hang clothes, but several items simply remained in our suitcases because we had nowhere to put them. The jetted tub was roomy and so relaxing once we figured it out. I wish there had been some instructions on how to operate it. It had lots of buttons to push and they were not labeled, so it was a guessing game what each was for. Most of the staff we dealt with were great and super helpful. On the first night we missed dinner and they went out of their way to make us a little something, best grilled ham and cheese sandwich we ever had. They serve a continental breakfast, and it was good. They have several different options. We made it a little late (15-20 minutes before breakfast ended) a few days, so there were mostly pastries and yogurt. There was a random sulfur smell, and we found out is coming from a nearby volcanic crater that emits those fumes. I would definitely recommend this hotel.
Stayed 4 nights in Jun 2024

10/10 Excellent

Janet

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel Everything was to perfection. The rooms are big, well decorated and the sea view is to die! Definitely, we are coming back.
Stayed 1 night in Jul 2024

2/10 Terrible

Julien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertisement on the amenities!
Be around that this hotel advertise a free order to the airport that I cannot provide to you. I communicate with them for two days before arriving by emails and they announce me that on the Sunday the free shuttle doesn’t work. The day of my arrival, 2 hour prior my checking the announce me they couldn’t accommodate my free shuttle. I had to cancel it and they charge me anyway. Stay away from this hotel that actually lying to you and try to rip you off!
Stayed 1 night in Jun 2024

10/10 Excellent

mona

Stayed 1 night in Jun 2024

4/10 Poor

Diego

Travelled with family
Disliked: Staff & service
Zero customer service. What a ripoff!
Terrible experience, we travelled with friends and family, called in advance to let them know of our arrival, shuttle costed us $80 Euros for a short trip. We let them know some of us had lost a flight and they didn’t let us in the room after midnight, despite the fact we had called them twice to make them aware of the situation. Customer Service is zero grade in this hotel.
Stayed 1 night in May 2024

10/10 Excellent

Nathan

Stayed 3 nights in Jun 2024

8/10 Good

Amber

Stayed 1 night in Jun 2024

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Staff were very nice. View was amazing. The restaurant was good but not a big selection. We booked this hotel based on location and shuttle to airport. Didn’t know until we got there shuttle didn’t start until 9am which didn’t work for us. Hotel did arrange a cab and take away breakfast (we paid for cab 70€)
Stayed 1 night in May 2024

10/10 Excellent

Robert, Punta Gorda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back. Very beautiful
Stayed 1 night in May 2024

10/10 Excellent

Ahmed, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with stunning views. Very friendly staff. The airport shuttle is awesome!
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful with stunning views! The staff was so friendly and super helpful! The complimentary breakfast was awesome!! Would definitely stay here again!
Stayed 1 night in May 2024

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hard to find. Couldn’t figure out how to get car through a gate. Had to park in a dirt lot about 3 minute walk. Party with nonstop drum beat until 11pm.
Stayed 1 night in May 2024

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2024

8/10 Good

Valerie

Liked: Cleanliness, property conditions & facilities
Hotel offers a shuttle service to the airport. The driver was rude, had a dirty vehicle with a broken seatbelt, and drove like a maniac.
Stayed 1 night in May 2024

8/10 Good

Jennifer

Stayed 1 night in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of Naples, Mt Vesuvius, Capri
Stayed 1 night in Apr 2024

4/10 Poor

Kathy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Terrible sulfur smell evident both inside & out with this property. They promised a complimentary airport shuttle that did not exist resulting in a very expensive taxi ride and the location is awful & remote - not even in Naples as advertised - 30 minutes from airport. Absolutely no dining options other than one high-end seafood restaurant
Stayed 1 night in Apr 2024

10/10 Excellent

Michael, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with our stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Oct 2023

8/10 Good

audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so amazing, staff super friendly and accommodating. But SO far out of Naples. Not sure I meant to book that or if there was a mistake because taxis were SO expensive in and out. And there really wasn’t much around.
Stayed 1 night in Oct 2023

2/10 Terrible

Lawrence

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In a dodgy looking area. My wife felt unsafe so we left and they would not credit me back.
Stayed 1 night in Oct 2023