4/10 Poor
Verified traveller
Travelled with family
7 Dec 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Less than desirable
Less than desirable. 1 of 2 heaters didn't work at all. 1of 2 tvs didn't work. Fortunately, the working heater and tv were both in the bedroom. But, we couldn't keep the room temperature comfortable throughout our stay. It was either freezing or roasting. Everything we put in the fridge froze, even after adjusting the thermostat. The wallpaper was stapled to the wall where it began peeling. The tv remote only changed the channel. We couldn't adjust the volume at all, even on the tv itself. We couldn't use the remote to turn the tv on and off after falling asleep. The remote was missing the battery cover. We didn’t go to the continental breakfast, but my parents did. They stated the only thing was dry toast, no butter and one egg sandwich. My husband was convinced we were the only 4 guests at the hotel, yet my parents were on the 1st floor and we were put on the 5th floor as far away from the only functioning cold, dirty elevator as they could put us. The floor buttons looked like there had been an electrical fire at one time. We didn’t see another soul on our floor once. I was convinced we'd see the twins from The Shining. At one point, in the mid-afternoon, someone opened our room door. Fortunately, we had the little flip thing flipped over, which stopped them. There was no housekeeping the entire stay. If it was just one thing, it would be one thing, but as a whole, it just made the whole stay uncomfortable, but we had already paid in full.
Verified traveller
Stayed 3 nights in Dec 2024