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Hotel HD Natales

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel HD Natales

Outdoor rock climbing
Doble vista mar | In-room safe, blackout curtains, free WiFi, bed sheets
Beach/ocean view
Restaurant
Front of property – evening/night

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Kilometro 4.5, Ruta 9N, Puerto Bories, Natales, Magallanes, 6160000
  • Última Esperanza Fjord
    14 min walk
  • Costanera
    5 min drive
  • Cueva del Milodon
    5 min drive
  • Puerto Natales (PNT-Teniente J. Gallardo)
    6 min drive

Room options

View all photos for Doble vista mar

Doble vista mar | In-room safe, blackout curtains, free WiFi, bed sheets

Doble vista mar

  • 9 sq m
  • Beach view
  • Sleeps 2
  • 2 Single Beds

View all photos for Matrimonial

Matrimonial | In-room safe, blackout curtains, free WiFi, bed sheets

Matrimonial

  • 9 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Doble V. Campo

Doble V. Campo | In-room safe, blackout curtains, free WiFi, bed sheets

Doble V. Campo

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room

View from room

Twin Room

  • 9 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, blackout curtains, free WiFi, bed sheets

Standard Triple Room

  • 25 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed | In-room safe, blackout curtains, free WiFi, bed sheets

Standard Double Room, 1 King Bed

  • 20 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

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Interior detail

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2 Jan - 3 Jan
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About this property

Hotel HD Natales

Hotel in Natales with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and conference space. WiFi in public areas is free. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site.
Hotel HD Natales offers 41 accommodations with a safe and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit and complimentary toiletries. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel HD Natales, you'll be within walking distance of Última Esperanza Fjord. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes hiking/biking trails, bicycles to rent and a playground
  • 14 minutes on foot from Última Esperanza Fjord and a 5-minute drive from Costanera
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square metres) and includes conference space. An area shuttle within 4.5 km and a round-trip airport shuttle are available for a fee. A library, a terrace, and barbecue grills are also featured at Hotel HD Natales.

This 3-star Natales hotel is smoke free.

Hotel HD Natales has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 4.5 km

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Hiking/biking trails
  • Library
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 108 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

More

  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Cisne Cuello Negro Puerto Natales
Hotel Cisne Cuello Negro
Cisne Cuello Negro Puerto Natales
Cisne Cuello Negro
Hotel HD Natales Puerto Natales
HD Natales Puerto Natales
HD Natales
Hotel Cisne de Cuello Negro
Hotel HD Natales Hotel
Hotel HD Natales Natales
Hotel HD Natales Hotel Natales

Hotel HD Natales Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 49 reviews" "
Rating 8 - Good. 27 out of 49 reviews" "
Rating 6 - Okay. 10 out of 49 reviews" "
Rating 4 - Poor. 1 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara, miami

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff at the hotel were very friendly and helpful. Water service was interrupted one of the nights which was a great inconvenience after a long day to not be able to shower or even flush the toilet. The hotel is far from downtown and since is technically a different town taxis charge extra to/from this location. The view from the hotel Is beautiful but it isn’t a nice area to walk around.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and staff were friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Beautiful location and really friendly and helpful staff. Would definitely recommend for any stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, room comfort
Quaint hotel with wonderful staff
The staff at this hotel was exceptional. Very kind. Very helpful. It’s an older hotel that could use some improvements. The beds were comfortable. We ate breakfast buffet and dinner. Both were good. Beautiful location. View of the Magellan channel. 5 minutes from airport. 20 minutes from town.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. As advertised. Could use a gym.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting with room having gorgeous view of the lake. Boutique type hotel with testaurant. While a couple of miles from town, location is quiet, setene and peaceful. Do not rxpect luxury but instead homy feeling and superb service. True story: when checking out, one of our suitcases was brought down by staff member. My husband proceeded to load the rest of our suitcases on our private transportation to Punta Arenas. However, at the airport, I noticed that this particular suitcase was missing and had not been put into the van. The trip from Puerto Natales to Punta Arenas was 2 1/2 hours, so there was no way of turning back. We anxiously called the hotel to explain. They were on it and told us that they had sent someone with our suitcase to the bus station thinking that we were taking the bus to the.airport. When I explained that we were already at the airport, they tried to assure me that they would bring the suitcase to us and if we had already left, the same person would deliver it to us at our hotel in Santiago. I was still anxious because they indicated that the gentleman bringing the suitcase would be getting to the airport at exactly the same time as our departure tome. As it turned out the gentleman texted me as I was boarding so I went to the end of the line. He hurried and got through other obstacles to get the me the suitcase. No money was accepted for all their efforts. We can never thank them enough for everything they did reflecting great customer service
Stayed 4 nights in Feb 2019

6/10 Okay

Raquel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff is very kind Dinner was ok It is far from downtown
Stayed 1 night in Feb 2019

6/10 Okay

Raquel

Travelled with partner, Travelled with group
Liked: Staff & service
The kindnes of all fue staff! Although the location is not the best, it is easy to take a cab downtown It is very interesting to visit the hotel and museum located walking distance
Stayed 1 night in Feb 2019

10/10 Excellent

Julio, Port St Lucie, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience, above all the most and more outstanding was the people working in the Hotel. They were excellent, caring and they treat me like a family. I was greatly impressed by the food service as well, great breakfast and when I arrived late from my tours they were always willing to serve me a hot meal even after hours as there are not many options to eat out in that area. They help me in giving me directions how to get around as I never been there before. I travel alone and all the help the gave me it was great to make my trip more enjoyable and less stressful. Thanks for everything !!
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice food and service. Old musty rooms
Stayed 2 nights in Dec 2018

8/10 Good

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given an upgraded corner room at check in. We had to leave after a few hours due to Aerolenias Argentinas strike so we did not stay over night. The hotel seemed peacefull and clean and the lady assisting us was fantastic.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location to stop before going to the Torres del Paine, also can be used for daily trip (1.5 hrs). Staff was awesome and recommended local trekking to Lake Sophie to warm up.
Stayed 2 nights in Nov 2018

8/10 Good

Alan, California

Liked: Staff & service, room comfort
Decent base in Puerto Natales
Hotel is located in a quiet area somewhat outside the main town but reasonably close by off the main Route 9. Rooms and facilities are adequate though a bit dated. Nice buffet breakfast provided in the morning. The staff was very friendly and helpful.
Stayed 3 nights in Dec 2017

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Friendly!
Very peaceful. Amazingly helpful staff.

8/10 Good

Verified traveller

Liked: Staff & service
Nice hotel with large common spaces. Far from town
Nice hotel with large common spaces and a sweet staff. Far from town and rommms are over heated.

8/10 Good

Rob, Brisbane, Australia

Liked: Cleanliness, staff & service, room comfort
Don't be fooled by the Fawlty Towers look
Last minute booking and only hotel I could get without paying an outrageous fee. I wasn't expecting much (from the photos), but was pleasantly surprised. Food was excellent as well.

6/10 Okay

BKDoctor, R

Liked: Staff & service
Decent hotel with friendly staff
Since I didn't have my own car, the out-of-the-way location definitely brought the stars down. Also, lack of wi-Fi in the room (only in lobby) was a disappointment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and Cozy
Property was a little difficult to find. Rooms/bathrooms were small and dated. Nice breakfast. Very friendly staff. Jorge was very friendly, welcoming and helpful in planning our trip into Torres del Paine.

8/10 Good

PRAFUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel with great customer service
We were impressed with personal involvement of owners in providing us service for tour arrangements,special dietary requirements.

8/10 Good

luis, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
This is a terrific price//value relationship. The location is beautiful and the staff is very helpful and friendly.

6/10 Okay

Verified traveller

Liked: Staff & service
Helpful staff
Quiet location and very welcoming staff. Good choice for breakfast. Rooms are basic but comfortable, though showing their age.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly and helpful staff. Hotel was nowhere near the town center, but just a quick cab ride away.

8/10 Good

John, Greenwich

Liked: Staff & service
Basic hotel, nice surroundings, nice building
The hotel might be likened a little to a basic ski lodge in many respects. The rooms were not luxurious, but perfectly adequate, the building was attractive from the outside, the service personnel were pleasant and helpful, and the location was good as long as a car was available. I was perfectly happy there. The price was very reasonable.

10/10 Excellent

Lucia, Santiago Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
It was very nice. Good breakfast, good service, kind and helpful staff.

8/10 Good

MING SHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with friendly staffs
Very nice staff. Have restaurant within hotel and still service in late evening - this is great considering you finish day tour to Torres del Paine and still have big dinner.
Stayed 2 nights in Jan 2023