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Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Quadruple Room

Bed Count 1 King Bed Maximum Occupancy 6 Max

Classic Double Room Single Use, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Hotel Description

During your stay at Hotel de l'Ecluse, you're just a quick walk from Prison Tower. Free WiFi in public areas, a bar and a coffee shop/cafe are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Chateau de Neuchâtel and 4 minutes on foot from Prison Tower
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hotel de l'Ecluse ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel de l'Ecluse

Everyone (9) Couples (4)
5 out of 5
Sehr sauber und praktisch eingerichtet.

Posted by on 23 Jun 2023

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4 out of 5
Sehr schönes, gerämiges Zimmer. Sehr ruhig.

Posted by on 1 Sep 2021

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5 out of 5
Sehr freundliches Personal, top Lage und trotzdem ruhig.

Posted by on 25 May 2020

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3 out of 5
Sehr laut von der Strasse, schönes Businesshotel!!

Posted by on 26 Jan 2020

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5 out of 5
Propre,bien situé,personnel sympathique,on a bien dormi pas de bruit

Posted by on 9 Sep 2019

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4 out of 5
Klein, aber fein! Sauber, modern, ansprechend, würden wieder da hin.

Posted by on 9 Sep 2019

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5 out of 5
Sehr gutes Preis-Leistungsverhältnis. Hat alles gepasst. Wir haben uns wohlgefühlt.

Posted by on 12 Aug 2019

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5 out of 5
Alles sehr Sauber und mega Freundlichem Personal Die Zimmer Blitz Sauber und Fernseher Kühlschrank mit Inhalt und Kleine Küche

Posted by on 5 Aug 2019

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4 out of 5

Posted by on 24 Jul 2019

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5 out of 5

Posted by on 17 Jun 2019

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Property Features

There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel de l'Ecluse. This 3-star Neuchatel hotel is smoke free.

  • 22 guestrooms or units
  • 5 levels
  • 2 buildings
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Neuchatel (QNC-Neuchatel Train Station) (1 km / 0.6 mi)

Room Amenities

Hotel de l'Ecluse offers 22 accommodations with minibars and a safe. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Neuchatel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Electric kettle
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Heating
  • Ensuite bathroom
  • Unique decor

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:30 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM. If you are planning to arrive after 10:30 PM, please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours.

The front desk at this property is open daily from 7 AM - 11 PM.
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 40.0 per night.
  • Cots (infant beds) are available for CHF 40.0 per day.

Pet Policy

  • Pets: CHF 20 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • Front desk opens daily at 7 AM
  • Front desk closes daily at 11 PM
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 15 per person
  • Pet fee: CHF 20 per pet, per day
  • Service animals are exempt from fees
  • Kitchen/kitchenette fee: CHF 5 per day
  • Crib (infant bed) fee: CHF 40.0 per day
  • Rollaway bed fee: CHF 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • de l'Ecluse Neuchatel
  • Hotel de l'Ecluse
  • Hotel de l'Ecluse Neuchatel
  • Hotel l'Ecluse Neuchatel
  • Hotel l'Ecluse
  • l'Ecluse Neuchatel
  • Hotel de l'Ecluse Hotel
  • Hotel de l'Ecluse Neuchatel
  • Hotel de l'Ecluse Hotel Neuchatel

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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