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Hotel des Arts

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel des Arts

Property entrance
Double Room, Balcony | Premium bedding, desk, laptop workspace, free WiFi
Exterior
Double Room, Balcony | Premium bedding, desk, laptop workspace, free WiFi
Aerial view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Laundry
  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
Rue J.-L. Pourtalès 3, Neuchatel, NE, 2000
  • Casino Neuchatel
    3 min walk
  • Cactus
    1 min walk
  • Neuchatel (QNC-Neuchatel Train Station)
    7 min walk
  • Bern (BRN-Belp)
    60 min drive

Room options

View all photos for Suite

Suite | Premium bedding, desk, laptop workspace, free WiFi

Suite

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds

Premium bedding, desk, laptop workspace, free WiFi

Twin Room, 2 Single Beds

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Premium bedding, desk, laptop workspace, free WiFi

Family Room

  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Double Room

Double Room | Premium bedding, desk, laptop workspace, free WiFi

Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony

Double Room, Balcony | Premium bedding, desk, laptop workspace, free WiFi

Double Room, Balcony

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room, Non Smoking

Standard Double or Twin Room, Non Smoking | Premium bedding, desk, laptop workspace, free WiFi

Standard Double or Twin Room, Non Smoking

  • City view
  • Sleeps 2
  • 6 Double Beds

Similar properties

Exterior

Hotel Touring au Lac

Pet-friendly
Free WiFi
Breakfast available
Laundry
4.0 out of 5, Very good, (354)
The price is €176
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Hotel Touring au Lac

About this property

Hotel des Arts

Hotel in Neuchatel
This smoke-free hotel features conference space, dry cleaning and a computer station. WiFi in public areas is free. Additionally, free newspapers, a front desk safe and multilingual staff are on-site.
Hotel des Arts offers 46 accommodations with espresso makers and a hairdryer. Beds feature premium bedding. 40-cm flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel des Arts. During your stay, you're just a quick walk from Casino Neuchatel. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and a meeting room
  • On-site recreation includes a playground
  • Steps from Casino Neuchatel and Musée d’Art et d’Histoire
Hotel des Arts offers its guests a vending machine, multilingual staff, and complimentary newspapers in the lobby. Event space at this hotel measures 517 square feet (48 square metres) and includes conference space. A computer station is on site and WiFi is free in public spaces. Hotel des Arts also features dry cleaning/laundry services and a front desk safe.

This 3-star Neuchatel hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 10 per stay)
  • Street parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CHF 18 for adults and CHF 9 for children

Things to do

  • Playground

Family friendly

  • Playground

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 517 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • Hardwood flooring in room
  • No lift

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-cm flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:30 PM

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 45.0 per day.
  • Cots (infant beds) are available for CHF 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 18 for adults and from CHF 9 for children
  • Nearby parking fee: CHF 10 per stay (164 ft away)
  • Crib (infant bed) fee: CHF 10.0 per stay
  • Rollaway bed fee: CHF 45.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
The front desk at this property is open daily from 7:00 AM - 10:30 PM.
Front desk staff will greet guests on arrival.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

des Arts Neuchatel
Hotel des Arts Neuchatel
Hotel Arts Neuchatel
Arts Neuchatel
Hotel des Arts Hotel
Hotel des Arts Neuchatel
Hotel des Arts Hotel Neuchatel

Hotel des Arts Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 244 out of 561 reviews" "
Rating 8 - Good. 239 out of 561 reviews" "
Rating 6 - Okay. 61 out of 561 reviews" "
Rating 4 - Poor. 12 out of 561 reviews" "
Rating 2 - Terrible. 5 out of 561 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Roumen

Stayed 1 night in Jul 2024

2/10 Terrible

Keith

Liked: Cleanliness
Disliked: Staff & service
Very pleasant female receptionist when we checked in with bikes but she was unable to offer secure bike storage without checking with her supervisor which she did. Problem resolved with bikes stored in conference room. Thought about spending a second night and suggested to the male receptionist in the morning that a solution would be to store them on the balcony. He was very abrupt and very rude saying it was not possible. At that moment we decided we were not going to spend another night there. Would suggest some serious customer service training. Breakfast and staff were great. Would not recommend this hotel if you were travelling by bike.
Stayed 1 night in Sep 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff are friendly and helpful. Great location.
Stayed 2 nights in Sep 2024

10/10 Excellent

Qindeel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room, coffee machine in the room, although very hot day when we went but still rooms didn’t feel hot without AC .
Stayed 1 night in Aug 2024

10/10 Excellent

Sivapragasam

Stayed 1 night in Aug 2024

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Disliked: Room comfort
1 night in Neuchâtel
For one night, very average, smelly in the hotel, very noisy. Breakfast expensive for what was offered
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Jul 2024

10/10 Excellent

Ahmad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location one block to the water. Staff were superb in check-in and check-out. Finding parking was a bit difficult .
Stayed 1 night in Jun 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was excellent. Breakfast excellent . Slight problem when we returned to the hotel one day about 4pm and the room had not been serviced so had to phone reception and then it was dealt with.
Stayed 3 nights in May 2024

10/10 Excellent

Renia

Stayed 1 night in May 2024

8/10 Good

Madeleine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were assigned to room 204 even though the hotel was not full. Directly below our room is a bar that plays music until midnight. The hotel is great - just make sure you ask for a room on the fifth floor opposite side of the bar!
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Room is spacious, clean with comfortable bedding & good amenities including Nespresso. Staff at front desk are all very helpful & welcoming.
Stayed 1 night in Apr 2024

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean & spacious. Staff at reception are all very courteous & helpful. Housekeeping prep the room well everyday.
Stayed 3 nights in Apr 2024

8/10 Good

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice close to the city centre
Hotel des Arts was a positive surprise as the pictures of the hotel at time of the reservation were not that attractive. Service at reception was friendly and helpful, recently renovated rooms were spacious and in excellent condition, including also the bathroom. The only small minus comes from bed comfort which leaves room for improvement. Continental breakfast was typical and quite OK.
Stayed 1 night in Mar 2024

10/10 Excellent

Razvan Stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Excellent
Stayed 1 night in Mar 2024

8/10 Good

Elwine Lana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Evan, Lond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely one night stay. Hotel was quiet, clean and comfortable and they were willing to store our bikes inside for the night.
Stayed 1 night in Jul 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking options are limited.
Stayed 2 nights in Feb 2023

10/10 Excellent

Ross, Zurich

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ber good.
Stayed 1 night in Jan 2023

10/10 Excellent

Ross, Zurich

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent reception.
Stayed 1 night in Jan 2023

10/10 Excellent

Raphael

Stayed 2 nights in Nov 2022

10/10 Excellent

Jane

Stayed 1 night in Sep 2022

10/10 Excellent

stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you need for a very fair price & friendly staf
The hotel is very well located. The staff was very friendly. Broad range of food for the breakfast. It is a hotel with a very high price/quality ratio. Recommended.
Stayed 1 night in Jul 2022

4/10 Poor

Punnavit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice location and very friendly staff but our room is above the bar and very noisy till mid night
Stayed 1 night in May 2022