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Candlewood Suites New Braunfels by IHG

2.5 star property

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Photo gallery for Candlewood Suites New Braunfels by IHG

Exterior
Property amenity
Exterior
Desk, laptop workspace, blackout curtains, soundproofing
Desk, laptop workspace, blackout curtains, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Kitchen
  • Parking included

Explore the area

Map
1471 N Interstate 35, New Braunfels, TX, 78130
  • New Braunfels MarketPlace
    ‪18 min walk‬
  • Comal River
    ‪5 min drive‬
  • Schlitterbahn New Braunfels Waterpark
    ‪6 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪34 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Kitchen Area)

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 Bedroom (Kitchen Area)

  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Kitchenette

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 1 Queen Bed, Kitchenette

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 2 Queen Beds

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Desk, laptop workspace, blackout curtains, soundproofing

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications, Mobility)

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 Bedroom, Accessible (Communications, Mobility)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communications, Mobility)

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 1 King Bed, Accessible (Communications, Mobility)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communications)

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 2 Queen Beds, Accessible (Communications)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Kitchenette

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 2 Queen Beds, Kitchenette

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, soundproofing

Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites New Braunfels by IHG

Suburban hotel with fitness centre and 24-hour business centre
A fitness centre, a snack bar/deli and a 24-hour business centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site. Housekeeping is available on request.
Candlewood Suites New Braunfels by IHG offers 83 air-conditioned accommodations with DVD players and coffee/tea makers. 39-inch LED televisions come with premium cable channels and pay-per-view films. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This New Braunfels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites New Braunfels by IHG. During your stay, you'll be within walking distance of Guadalupe River. Features include free WiFi in public areas and free self-parking, plus a gym.
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Just a 2-minute drive from Guadalupe River and 13 minutes from San Marcos Premium Outlets
  • Pets welcome for a fee
There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 400 square feet (37 square metres) and includes conference space. A fitness centre, a library, and a terrace are also featured at the business-friendly Candlewood Suites New Braunfels by IHG. Free self parking is available.

This New Braunfels hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 400 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 75 per pet, per week (maximum USD 150.00 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD150.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood New Braunfels
Candlewood Suites Aparthotel New Braunfels
Candlewood Suites New Braunfels
New Braunfels Suites
Candlewood Suites New Braunfels Aparthotel
Candlewood Suites Braunfels
Candlewood Suites New Braunfels
Candlewood Suites New Braunfels by IHG Hotel
Candlewood Suites New Braunfels an IHG Hotel
Candlewood Suites New Braunfels by IHG New Braunfels
Candlewood Suites New Braunfels by IHG Hotel New Braunfels

Candlewood Suites New Braunfels by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 337 out of 716 reviews
Rating 8 - Good. 197 out of 716 reviews
Rating 6 - Okay. 92 out of 716 reviews
Rating 4 - Poor. 54 out of 716 reviews
Rating 2 - Terrible. 36 out of 716 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is not a high-end property, but what it does, it does well. Love the kitchen in each room, great for breakfast. Very clean and spacious. Downsides are: no restaurant and freeway noise. But I knew that going in, and the price is good. Highly recommended if you need a clean, spacious room with a kitchen and you don't mind the freeway noise. We didn't bring our doggie, but they are allowed, which is a big deal for anyone traveling with their favorite beast!
Stayed 2 nights in Dec 2024

4/10 Poor

Karrie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioner froze up during the night, which made the room hot even though it was cold outside. Coffee pot was missing from the machine, I had to get creative to get the coffee out. Bed was rock hard and lumpy felt like sleeping on rocks.
Stayed 1 night in Dec 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Very good great location and bed comfortable
Stayed 2 nights in Nov 2024

6/10 Okay

Mary

Disliked: Staff & service
Bummer
Limited staff due to holiday season. No problem, but the people at the front desk either dudnt know anything and coildnt help because they were temp workers or they acted put out if you let them know they were out of coffee. There isnt any ice available on site, but your refridgerator makes ice if it works. Our's did not. We reserved a king bed room for our daughter and fiance. They were given a single queen. Wont be back
Stayed 3 nights in Nov 2024

8/10 Good

Garrison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

harolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an issue with the room when i arrived the front desk clerk was very courteous and gave me another room. 5 stars for him.
Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room. Has kitchenette, comfy bed
Stayed 1 night in Nov 2024

10/10 Excellent

DEBORAH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated & comfortable. Thank you!
Stayed 1 night in Nov 2024

10/10 Excellent

Alexandra, Las Vegas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was near a lot of food options. Near the highway. Quiet property. Staff was awesome. Biggest complaint was that there wasn’t a shower hook near the shower. I’d definitely stay there again!
Stayed 2 nights in Nov 2024

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Cleanliness
The stay was ok but cleanliness of the room was not all that good
Stayed 2 nights in Nov 2024

10/10 Excellent

Janet

Stayed 2 nights in Nov 2024

2/10 Terrible

Ashley

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really liked the amenities and the cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Friendly Staff
The front desk staff was wonderful! Our room wasn’t ready when we checked in, it was being cleaned still but the wait wasn’t long at all. While we waited, my daughter wanted to grab a snack from the little pantry area and the wonderful gentleman at the front gave them to her free of charge for the wait! The room was the suite with kitchenette and two beds and it was huge. Very clean. The gentleman at the desk the next morning also let us have our snacks free of charge, and when we came back down to check out, check out was as easy as can be. Already told my dad who often visits from out of town that this would be a great choice for him.
Stayed 1 night in Nov 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Donald

Business traveller
Stayed 1 night in Nov 2024

6/10 Okay

tony, Encinitas

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Oct 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean and check in was very easy. Will probably stay here again in the future.
Stayed 2 nights in Oct 2024

4/10 Poor

Jimmy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not comfortable
Worst pillows, bed, and bedding ever!!!
Stayed 1 night in Oct 2024

10/10 Excellent

Pennissi

Stayed 1 night in Oct 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice workers. Room was clean. Bed was comfortable. Definitely will book at this hotel next time visiting New Braunfels.
Stayed 6 nights in Oct 2024

8/10 Good

Derek

Stayed 1 night in Oct 2024

10/10 Excellent

Bernardino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Just a one night stay on our way further south. Front desk was friendly and efficient.
Stayed 1 night in Oct 2024

2/10 Terrible

Brenda C.

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The room was very nice until morning we noticed roaches in our room..
Stayed 1 night in Sep 2024