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The Customs House Inn

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Customs House Inn

Interior entrance
Property grounds
Room, 1 King Bed | Bathroom | Combined shower/bathtub, free toiletries, hair dryer
Exterior
Room, 1 Queen Bed | Bathroom | Combined shower/bathtub, free toiletries, hair dryer

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Laundry
  • Housekeeping
  • Parking included
  • Free WiFi
  • Business services

Explore the area

Map
38 Depot Street, Pictou, NS, B0K 1H0
  • Northumberland Fisheries Museum
    1 min walk
  • Caspers Gifts and Crafts
    3 min walk
  • Hector Heritage Quay
    3 min walk

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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The price is €139
for 1 night
includes taxes & fees
1 Jan - 2 Jan
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About this property

The Customs House Inn

Guesthouse in Pictou with free parking
Along with a business centre, this smoke-free guesthouse has dry cleaning and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
The Customs House Inn offers 8 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Pictou guest house provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The Customs House Inn's great location gets high marks from our customers. During your stay, you're just a quick walk from Northumberland Fisheries Museum. Free WiFi in public areas, free self-parking and a business centre are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Services include dry cleaning/laundry and luggage storage
  • Steps from Northumberland Fisheries Museum and Caspers Gifts and Crafts
WiFi and wired Internet are free in public spaces. You'll find a business centre on site. The business-friendly The Customs House Inn also features laundry facilities, dry cleaning/laundry services, and express check-out. Free self parking is available.

This 3.5-star Pictou guest house is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1872
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 22

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
The front desk at this property is open daily from 8 AM - 10 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Property Registration Number RYA-2023-24-04021515187978586-38

Property is also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

The Customs House Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 201 out of 328 reviews" "
Rating 8 - Good. 97 out of 328 reviews" "
Rating 6 - Okay. 23 out of 328 reviews" "
Rating 4 - Poor. 4 out of 328 reviews" "
Rating 2 - Terrible. 3 out of 328 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lovely spot, spacious room, clean bathroom and soft fluffy towels! A wonderful stay in a renovated historic building. Thank you. We will return!
Stayed 2 nights in Sep 2024

8/10 Good

Denise

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained and surprisingly comfortable historic building. Charming, centuries old Nova Scotia town. Great visit.
Stayed 3 nights in Sep 2024

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice service and very understable for my late check in.
Stayed 2 nights in Sep 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location on the waterfront. I was a little wary when no one was there to greet us, but rooms were quiet and secure. Easy walk to a couple of restaurants.
Stayed 1 night in Sep 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Kathleen

Pillows need updating, and need more of them. Roomy bathroom, but there’s no place to set down toiletries. Please put in a shelf. Mattress is not comfy. Innkeeper was not on site, the key was in an envelope taped to his door. Neat old historic building.
Stayed 1 night in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tracing our family heritage to the earliest days of the Pictou settlement, our choice to stay in the Customs House became a high light of our two week visit to N.S. We loved the rich history of the facility and surrounding community, that rightfully celebrates this 250-year heritage. The Customs House offers easy access to local museums, restaurants, shops and scenic attractions. Each of these contributed to a most enjoyable visit that met and exceeded our most optimistic expectations.
Stayed 2 nights in Aug 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated our stay at the Customs House Inn. The room was exactly as shown in pictures, the bed was extremely comfortable and I particularly enjoyed the bathtub! The Inn is close to all amenities and yet very quiet. The inn keeper Doug was really available and kind. Highly recommend!
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Inn keeper was great. Friendly and very helpful. Rooms are beautiful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Host was very friebdly and helpful!
Stayed 1 night in Aug 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated that they left a key for us, as we arrived after the front desk was closed. Beautiful room, mostly very clean, but needed a bit of dusting around the desk, where there was both a dust clump and a rather annoyed spider.
Stayed 1 night in Aug 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, historical good management
Stayed 1 night in Aug 2024

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old building. Winding stairway. 10 ft ceilings. Quite different than the norm.
Stayed 1 night in Aug 2024

10/10 Excellent

Innis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was very attentive. Rooms were spacious and very clean. The room colors were on the dark side/ gloomy look. Lighter colors would be nicer. The one big drawback was no elevator.
Stayed 1 night in Aug 2024

10/10 Excellent

Gertrude

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handsome and handy to ferry
I highly recommend this place for the single traveller. Stay here just before boarding a morning ferry to PEI and you will spare yourself being gauged a hefty PEI accommodation bill for one night. If you don’t mind sharing a Queen bed with someone, it would be fine for two. However, this place should have some rooms with two twins since the rooms are big enough for this. I did not stay long enough to use the kitchenette, but it looked great! Very clean, but not enough pillows for more than one sleeper. Shower was hard to figure out but worked well.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage building, wonderful bed, close to everything and right across from the ocean. Hope to stay there again. There are stairs to the top floor, so if you can’t do stairs let them know you need a room on the main floor. I hope to stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Mark, DAPHNE

Stayed 1 night in Aug 2024

10/10 Excellent

Beth

Beautiful old inn. Charming and quaint. On the waterfront. Reasonably priced
Stayed 1 night in Aug 2024

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique Heritage propertyclose to the waterfront.
Stayed 1 night in Aug 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Xxrt
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great experience!Period appointed, clean , spacious and within walking distance of shops and great dining. Enjoyed feeling a part of historic Pictou.Highly recommended.
Stayed 4 nights in Aug 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot, nice rooms!!
Stayed 3 nights in Aug 2024

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The heritage building was unique. Bed was comfortable with good quality cotton sheets and great pillows. Ocean view was lovely. Beautiful, huge jet tub. Couldn’t figure out how to get the jets to work. Only things that I would suggest is to have more pillows, tea pods and bottled water.
Stayed 1 night in Aug 2024