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Hilton New Orleans/St. Charles Avenue

4.0 star property

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Photo gallery for Hilton New Orleans/St. Charles Avenue

Reception
Junior Suite, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace
Point of interest
Reception
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
333 Saint Charles Ave, New Orleans, LA, 70130
  • Bourbon Street
    ‪6 min walk‬
  • Caesars Superdome
    ‪14 min walk‬
  • Ernest N. Morial Convention Center
    ‪14 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed

47-inch flat-screen TV with satellite channels, Smart TV

Suite, 1 King Bed

  • 19 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Bathtub (Accesible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Bathtub (Accesible)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Corner

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Corner

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed (Accesible, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Accesible, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Corner

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

47-inch flat-screen TV with satellite channels, Smart TV

Suite, 1 Bedroom, Accessible, Bathtub

  • 23 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

InterContinental New Orleans by IHG

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1293)
The price is €133
for 1 room
includes taxes & fees
18 May - 19 May
InterContinental New Orleans by IHG

About this property

Hilton New Orleans/St. Charles Avenue

Hotel with a 24-hour fitness centre, a quick walk to Bourbon Street
Along with a restaurant, this hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site.
Hilton New Orleans/St. Charles Avenue offers 252 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 47-inch Smart televisions come with premium satellite channels, first-run films and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton New Orleans/St. Charles Avenue. During your stay, you're just a quick walk from Canal Street. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi in some public areas
  • Enjoy Cajun/Creole cuisine while dining at Luke
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Within a 15-minute walk of Bourbon Street and French Quarter Visitor Center
  • Cats and dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre, meeting rooms, and limo/town car service are available.

Public spaces have free WiFi. Event space at this hotel measures 10000 square feet (929 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hilton New Orleans/St. Charles Avenue. For a fee, parking is available.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
Luke – This restaurant specialises in Cajun/Creole cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (USD 52 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: USD 20 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Luke

Things to do

  • 24-hour gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch smart TV with premium satellite channels
  • First-run films
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 100
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 23.00 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 30 per person
  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Valet parking fee: USD 52 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 100 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Charles
Hilton Charles Hotel
Hilton Charles Hotel New Avenue Orleans/St.
Hilton New Orleans/St. Charles Avenue
Hilton New Orleans/St. Charles Avenue Hotel
Hilton Orleans/St. Charles Avenue Hotel
Hilton Orleans/St. Charles Avenue
Hilton New Orleans / St Charles Ave Hotel New Orleans
Hilton New Orleans/St. Charles Avenue Hotel
Hilton New Orleans/St. Charles Avenue New Orleans
Hilton New Orleans/St. Charles Avenue Hotel New Orleans

Hilton New Orleans/St. Charles Avenue Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1001 reviews
Rating 8 - Good. 264 out of 1001 reviews
Rating 6 - Okay. 101 out of 1001 reviews
Rating 4 - Poor. 64 out of 1001 reviews
Rating 2 - Terrible. 50 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mandrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Kenneth, Berkley

Stayed 2 nights in Jan 2025

2/10 Terrible

Shaquille

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is horrible!! I urge anyone looking into this property go elsewhere. Everything about this property looks fine until you check out. The staff intentionally destroyed my room and tried to blame it on me and charge me extra fees saying that I did it. When I asked for footage of the people who went in the room after I checked out no one responded back to me and they stopped answering my calls. WORST HOTEL EXPERIENCE I EVER HAD. I’d rather spend my money on a cheap ass motel
Stayed 3 nights in Jan 2025

6/10 Okay

Emily

Travelled with partner
Liked: Cleanliness, amenities
Our shower would not get hot. It would get warm for about 10 seconds, then be cold again for the next 50 seconds. Not ideal. Everything else was great, except when my we went to check in, the young man at the front desk looked at us with a straight face and told us our deposit would be $5000, and $2500 would be refunded to us at the end of our stay. We were shocked and tried to make sense of it for about 5 minutes before he finally gave in and told us he was joking. We don’t mind harmless jokes, but the fact that he kept it going for as long as he did rubbed us the wrong way. We had a long day and just wanted to sleep, but we weren’t willing to spend $5000 for it. We almost walked out then and there.
Stayed 1 night in Jan 2025

10/10 Excellent

Danichristine

Liked: Cleanliness, property conditions & facilities
beautiful architecture
Stayed 2 nights in Jan 2025

10/10 Excellent

sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a pleasant stay. Facility is not around all the noise of the French quarter. We were able to have fun and go back to quietness.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Stayed 2 nights in Dec 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

JEROME

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that everything is within walking distance of the hotel. Unfortunately, the weather was horrible due to this polar vortex.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ebony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really pleasant experience
Stayed 1 night in Jan 2025

8/10 Good

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No additional comments
Stayed 5 nights in Jan 2025

10/10 Excellent

Lauryn

Stayed 2 nights in Nov 2024

10/10 Excellent

paula

Stayed 2 nights in Dec 2024

8/10 Good

Brandy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, enjoyed our stay
Stayed 4 nights in Dec 2024

6/10 Okay

jachin

Travelled with family
Liked: Cleanliness, staff & service
Initially my room wasn't up to par however the staff and the Manager on duty. Make sure that everything was fine.
Stayed 5 nights in Dec 2024

4/10 Poor

sharnette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Samantha

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Gene

Stayed 1 night in Dec 2024

2/10 Terrible

Reba

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Would not stay at this location ever again.

My stay did not go as planned. I planned on valet parking only to pull up and the valet is no where to be found. My spouse drop me off so I could go in to see to find the valet. I finally find someone in valet he explain they are extremely short hand , he told me to find somewhere on the side to park and they would get to me. So we did we went checked in and bought our things to the room. We came back to valet only to not be able to find them again. We walked to our vehicle and to our surprise it was a tow zone. So we rode around a hour trying to find parking and when we did it was a 10 minute walk back to the room. We get back to the room get dressed to go relax by the pool, only to find out we were misinformed my the Hilton rep that this location had not only one pool but they had two indoor and outdoor. Only to find out there was none!! Tried to bath hot water was down even after waiting 20 minutes for it to kick in and the pressure was very low it was coming down in dribbles. Heat was broken . Tv wasn't working. I just went to sleep with hopes nothing else went wrong.
Stayed 1 night in Dec 2024

10/10 Excellent

John, HIGHLANDS RANCH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in close proximity to all the attractions in New Orleans. Very helpful staff.
Stayed 4 nights in Dec 2024

8/10 Good

Tagemattie

Stayed 2 nights in Dec 2024

10/10 Excellent

JAYE

Stayed 2 nights in Dec 2024

6/10 Okay

Mahogany

Liked: Cleanliness, staff & service, property conditions & facilities
The fees is what’s the problem you have to pay 54 for valet parking that they charge to the room then they tax that so it added an additional 7 dollars. Then the room incidentals was 50 then later on they added another 25 dollar incidentals. The room itself was 117 for one night then add on parking and fees over 200 so just be prepared on that and no continental breakfast. But staff was nice and very helpful
Stayed 1 night in Dec 2024

6/10 Okay

Håvard

Travelled with family
Liked: Staff & service
Dated
Stayed 2 nights in Dec 2024

10/10 Excellent

Breland

Stayed 2 nights in Aug 2024