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New Orleans Marriott Metairie at Lakeway

4.0 star property

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Photo gallery for New Orleans Marriott Metairie at Lakeway

Lobby
Exterior
Room, 1 King Bed | Premium bedding, down duvets, pillow-top beds, in-room safe
Executive Suite, 1 Bedroom | View from room
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Parking available
  • Bar
  • Room service

Explore the area

Map
3838 N Causeway Blvd, Metairie, LA, 70002
  • City Park
    ‪10 min drive‬
  • Caesars Superdome
    ‪10 min drive‬
  • Caesars New Orleans Casino
    ‪13 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, View (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Suite, 1 Bedroom

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

New Orleans Marriott Metairie at Lakeway

Hotel with a 24-hour fitness centre, in the vicinity of City Park
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking and a microwave in a common area. Housekeeping is available on request.
New Orleans Marriott Metairie at Lakeway offers 220 accommodations with MP3 docking stations and a safe. Pillowtop beds feature down duvets and premium bedding. 27-inch Smart televisions come with premium satellite channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at New Orleans Marriott Metairie at Lakeway. During your stay, you're just a quick walk from Metairie Business District. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • 10 minutes by car from City Park and 10 minutes from Caesars Superdome
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A business centre and 5 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5140 square feet (478 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly New Orleans Marriott Metairie at Lakeway. For a fee, parking is available.

This Metairie hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.
BISTREAUX Metairie – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Market – This café serves breakfast, lunch and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 24 per day; includes in/out privileges)
  • Covered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • BISTREAUX Metairie
  • Market

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,140 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 27-inch smart TV with premium cable/satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 20.00 per person
  • Covered self-parking fee: USD 24 per day (in/out privileges)
  • Valet parking fee: USD 26 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lakeway Marriott Metairie
Lakeway Metairie
Marriott Lakeway
Marriott Lakeway Metairie
Marriott Lakeway New Orleans
Marriott Metairie Lakeway
New Orleans Marriott Lakeway
New Orleans Marriott Lakeway Hotel
New Orleans Marriott Lakeway Hotel Metairie
New Orleans Marriott Metairie Lakeway
New Orleans Marriott Metairie Lakeway Hotel
New Orleans Marriott Metairie at Lakeway Hotel
New Orleans Marriott Metairie at Lakeway Metairie
New Orleans Marriott Metairie at Lakeway Hotel Metairie

New Orleans Marriott Metairie at Lakeway Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 512 out of 1000 reviews
Rating 8 - Good. 234 out of 1000 reviews
Rating 6 - Okay. 122 out of 1000 reviews
Rating 4 - Poor. 68 out of 1000 reviews
Rating 2 - Terrible. 64 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jayme

Liked: Staff & service
Large Rooms, clean and beautiful lobby. Carpet in the main hall needs to be replaced, the whole decor overall in the rooms is dated and needs a refresh. Convenient location to NOLA and lots of dining options nearby. Bathrooms really need an update as well. Overall, for the price im satisfied and would stay there again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Brandon

Stayed 1 night in Jan 2025

10/10 Excellent

R. Wade

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
We stayed 5 days was great Food was good room was comfortable
Stayed 5 nights in Dec 2024

8/10 Good

Austin

Liked: Cleanliness
You get what you pay for. No more, no less. But in times of high inflation I yes that’s how everything works.
Stayed 1 night in Jan 2025

10/10 Excellent

Dorothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the easy in and out, i was going to a concert at UNO and this was perfect, i live in Ponchatoula and all i wanted was to go to the concert, stay the night and go home, this room is probably in the top 3 I've ever stayed in, i wish it had at least a small refrigerator but other than that the room was emaculate, clean, big, with a beautiful view of the lake. Wish parking was included but the 15 for a whole night wasn't bad... really enjoyed it...
Stayed 1 night in Dec 2024

2/10 Terrible

FaZzal

Travelled with partner
Not what I was wxpfrom a Marriott Hotel. Only 250ml of water between us, only 1 normal tea bag, toilet flush letting water into cistern all night so couldn’t sleep….. pillows were about 10 years old and flat. Breakfast was a disaster and the cleaner was entering the room without knowcking before we had checked out and I. The room. Carpets were filthy as weee the corridor carpets which were also bubbling in places.
Stayed 1 night in Dec 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Lequan

Stayed 2 nights in Dec 2024

10/10 Excellent

Venisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The evening desk clerk was truly amazing. She went above and beyond to assure me of my fear of elevator would be ok. She rode with me and held a conversation with me until I was walking out of the elevator 🙏♥️♥️
Stayed 1 night in Dec 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was one of the most memorable things I have seen. When checked in my mom’s room was not blocked due to her fear of elevator. Kim, the desk clerk went above and beyond the call of duty. First she gained my mom’s trust and then she accompany my mom on the elevator to the 11th floor. WOW, my mom was able too get in and out of the elevator afterwards. Thank you Kim for doing an amazing job
Stayed 1 night in Dec 2024

10/10 Excellent

MICHELLE, MOUNT OLIVE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Tracy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 4 nights in Dec 2024

10/10 Excellent

Josephine

Stayed 1 night in Nov 2024

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and comfortable hotel
Very nice hotel. Comfortable and friendly.
Stayed 1 night in Dec 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel- great location - fabulous service
The service from valet to front desk to restaurant and housekeeping was amazing!! Could use an update. Carpet bubbling and doors are heavy and loud. We had no hot water and the refrigerator we requested did not work. Amazing location and easy to get to. Overall a good stay if you don’t mind Luke warm showers.
Stayed 4 nights in Dec 2024

10/10 Excellent

Melissa

Liked: Amenities
I love this property. Always clean and professional staff.
Stayed 1 night in Dec 2024

10/10 Excellent

joseph

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2024

10/10 Excellent

Dib

Nana
Stayed 4 nights in Dec 2024

10/10 Excellent

George

Stayed 2 nights in Dec 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great elegant place
Great accommodations & Service. Only minor issue is there was no diet soda in vending machines. But rooms were very spacious & elegant. Sercice was great.
Stayed 2 nights in Dec 2024

2/10 Terrible

Cedric

Travelled with family
Disliked: Property conditions & facilities
The staff was very friendly and nice, just not very accommodating. Listed as a free parking facility on expedia but it was not. Power was out for hours while the energy company was doing maintenance. I was given the option for a refund and find another place to stay when I arrived because "they just found out about it also" Sunday only 1 of 3 elevators worked. Tried to eat breakfast at the restaurant but service was so slow and bad that we left. TRIED TO CONTACT EXPEDIA BUT GOT THE RUN AROUND!
Stayed 2 nights in Dec 2024

2/10 Terrible

Tyler

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Couldn’t check anyone in and there was an angry mob in the lobby. Not enough cleaning staff to have rooms ready. Half our group just went and booked a different hotel.
Stayed 1 night in Dec 2024

2/10 Terrible

scott

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Turrible
King room ordered was t available , had 2 twin beds, gave us 2 free apps and 2 free drinks for the trouble. We ended up not going to dragos to get the chargrilled oysters we wanted all week because of the free drink and app vouchers. Upon getting check am told that their system is down and they cannot accept their own vouchers. So had to pay for the apps and drinks didn’t really want. Ordered pizza delivery at night, waited in lobby 20+ minutes, no elevators working. Had to use staff elevator in back. We awoke to fire alarms going off to at 8am making everyone evacuate. We are on 15th floor and had to take stairs down. Get to crowded lobby and no staff knows what’s going on. People eating breakfast as if nothing wrong, Go back to room to pack up, only 1 elevator in service, had to take stairs m down again 15 floors. Check out and ask if they could at least validate our parking for ALL the issues had. They said they have nothing to do with the parking garage but they could give me ANOTHER 2 unusable vouchers. Terrible experience, I have a place they can put put those vouchers. 😂
Stayed 1 night in Dec 2024

6/10 Okay

Dominque

Stayed 1 night in Nov 2024