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The Royal Sonesta New Orleans

4.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Royal Sonesta New Orleans

Street view
Courtyard
2 bars/lounges, poolside bar
Lobby
Outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Housekeeping
  • Gym
  • Parking available

Explore the area

Map
300 Bourbon St, New Orleans, LA, 70130
  • Bourbon Street
    ‪1 min walk‬
  • Canal Street
    ‪3 min walk‬
  • Mardi Gras
    ‪7 min walk‬
  • New Orleans, LA (NEW-Lakefront)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Double Beds, Mobility Accessible, Bathtub (Patio)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Mobility Accessible, Bathtub (Patio)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Queen Beds, Mobility Accessible, Bathtub

Hypo-allergenic bedding, pillow-top beds, in-room safe

Junior Suite, 2 Queen Beds, Mobility Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Hearing Accessible, Balcony (Interior, Furnished)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Hearing Accessible, Balcony (Interior, Furnished)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Hypo-allergenic bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (RClub)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed (RClub)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Corner (Executive Level)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Balcony, Corner (Executive Level)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Pool Patio Split Level)

Room amenity

Suite, 1 King Bed (Pool Patio Split Level)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Back Patio Split Level)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Suite, 1 King Bed (Back Patio Split Level)

  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Bathtub (Patio)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Mobility Accessible, Bathtub (Patio)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony ( Side Street, Furnished)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Balcony ( Side Street, Furnished)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Double Beds, Roll-in Shower (Mobility)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Executive Room, 2 Double Beds, Roll-in Shower (Mobility)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe

Junior Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Balcony (Side Street, Furnished)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking, Balcony (Side Street, Furnished)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms (Interior)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms (Interior)

  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Semi-Private Balcony (Interior)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Semi-Private Balcony (Interior)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe

Deluxe Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Furnished Balcony (Bourbon Balcony)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, Furnished Balcony (Bourbon Balcony)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility, Interior Furnished Balcony)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub (Mobility, Interior Furnished Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Furnished Balcony (Side Street Balcony)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, Furnished Balcony (Side Street Balcony)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Interior Furnished Balcony)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Hearing, Interior Furnished Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Interior)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, Balcony (Interior)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Furnished Balcony (Interior)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Furnished Balcony (Interior)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing, Interior Furnished Balcony)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible (Hearing, Interior Furnished Balcony)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible, Bathtub (Mobility)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Executive Level)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds (Executive Level)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Executive Level)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed (Executive Level)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Executive Level, Hearing)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible (Executive Level, Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Executive Level, Mobility)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Executive Level, Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony (Bourbon Furnished)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Balcony (Bourbon Furnished)

  • City view
  • Sleeps 3
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Balcony (Bourbon Furnished)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Balcony (Bourbon Furnished)

  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

The Royal Sonesta New Orleans

Luxury New Orleans hotel in French Quarter with 2 restaurants
2 restaurants, an outdoor pool and a nightclub are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar.
The Royal Sonesta New Orleans offers 483 accommodations with iPod docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of The Royal Sonesta New Orleans's great location. During your stay, you're just a quick walk from Bourbon Street. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, luggage storage and limo or town car service
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the quiet guestrooms and the location
  • Steps from Bourbon Street and 9 minutes on foot from Jackson Square
  • Cats and dogs welcome for a fee (restrictions apply)
The Royal Sonesta New Orleans offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 20000 square feet (1858 square metres) and includes conference space. A nightclub, a terrace, and multilingual staff are also featured at the luxury The Royal Sonesta New Orleans. For a fee, parking is available.

This 4.5-star New Orleans hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.
Desire Oyster Bar – This bar serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Restaurant R’evolution – This restaurant specialises in Cajun/Creole cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Le Booze – This bar only serves light fare. Happy hour is offered. Open selected days.
PJ's Coffee Cafe – On-site coffee shop. Open daily.
The Jazz Playhouse – On-site bistro. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Valet parking on site (USD 55 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: USD 16 to 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Desire Oyster Bar
  • Le Booze
  • PJ's Coffee Cafe
  • Restaurant R’evolution
  • The Jazz Playhouse

Things to do

  • 24-hour gym
  • Nightclub
  • Outdoor pool
  • Shopping

Family friendly

  • Free cot
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 20,000 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 46.48 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee (between 28 February and 04 March): USD 35 per accommodation, per night
  • Resort fee: USD 29.05 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room coffee
  • Partner property access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 20 per person
  • Valet parking fee: USD 55 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 46.48 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 11:00 AM to 7:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Royal Sonesta
Royal Sonesta Hotel
Royal Sonesta Hotel New Orleans
Royal Sonesta New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta Hotel New Orleans
Sonesta New Orleans
Royal Sonesta New Orleans Hotel
Royal Sonesta New Orleans
The Royal Sonesta New Orleans Hotel
The Royal Sonesta New Orleans New Orleans
The Royal Sonesta New Orleans Hotel New Orleans

The Royal Sonesta New Orleans Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1585 out of 2604 reviews" "
Rating 8 - Good. 534 out of 2604 reviews" "
Rating 6 - Okay. 253 out of 2604 reviews" "
Rating 4 - Poor. 111 out of 2604 reviews" "
Rating 2 - Terrible. 121 out of 2604 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding areas of the property is not the responsibility of hotel. The service was great, staff was warm, attentive and offered solutions to any minor issue. Assisted with keeping our luggae before we could checkin, assisted in getting trasnportation to airport. Always smiling and actively listening. Still awaiting my emailed bill. Thank you
Stayed 4 nights in Oct 2024

4/10 Poor

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities
Poorly trained staff
Poorly trained front desk staff. Rude and loud woman.
Stayed 3 nights in Oct 2024

10/10 Excellent

Meagan

Stayed 3 nights in Oct 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful! Convenient! Clean!
Stayed 3 nights in Oct 2024

10/10 Excellent

Bria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very lovely! I did end up with ants in my room in the morning. But there weren't too many. Other than that the hotel and staff were amazing. I would recommend.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kathleen, HARTSDALE

Stayed 1 night in Oct 2024

10/10 Excellent

December

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the royal sonesta new orleans for our anniversary which happens to be near Halloween. There was a swifty concert going on when we got into town which made getting to the hotel with our rental car difficult. I wish o would've read the directions that were sent to us by the hotel prior to getting into town because we drove around for a couple of hours trying to figure out how to get into the parking garage. PSA - ask the officer to move the baracade if you ever have to deal with the area being blocked off. That being said, this hotel is in the middle of everything which is awesome for walking to anything you want to see or eat. We walked to all of our tours and museums, bars and restaurants. We ended up not needing our rental car. And, inside the hotel its very quiet even tho its in the middle of the hustle and bustle. Theres also a courtyard in the middle. Its completely quiet and calm when you need to get away. We slept in every morning. It was so nice. The only negative was, the coffee at PJs downstairs was ick. Theres much bettee coffee in the neighborhood. Take a short walk and enjoy the local coffee.
Stayed 7 nights in Oct 2024

2/10 Terrible

Robert

Stayed 2 nights in Oct 2024

8/10 Good

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st time to NOLA
The staff was very friendly. The room was clean and the mattress was comfortable. The best thing about this hotel is that it is in the middle of everything. It also has everything you need. Without leaving the hotel you can eat breakfast, lunch, and dinner and go to a jazz bar, get a massage, and more. The dinner restaurant, Revolutions, was the best restaurant I have ever been to. It's expensive but worth it. I live in NC and I would take a 2 days trip to New Orleans just to have dinner here. The only thing I did not like about the hotel was the tub and shower curtain in my room and the TV. The Tv literally took about 6 second between channel changes and there was no way to connect to your accounts such as Netflix. Anything worth watching was an additional charge. For $1200 a night, I would think a decent shower and TV would be standard. I would definitely stay here again but would request a room with an updated bathroom.
Stayed 4 nights in Oct 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for Taylor Swift weekend. Very welcoming
Stayed 2 nights in Oct 2024

10/10 Excellent

Gregory M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people thst helped usbwere amazing. We can't wait to come back!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely friendly. You have to keep in mind the Hotel is in the middle of all the action on Bourbon St. For us,we really enjoyed everything. All the adjoining restuarants and bars were top notch. We have nothing to complain about. Thanks
Stayed 7 nights in Oct 2024

10/10 Excellent

joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of bourbon street . Beautiful room with a balcony. Perfect for people watching during the crazy nights.
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Stayed 3 nights in Oct 2024

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in NOLA- great, friendly service. Beignets every day just across from hotel. Breakfast at the hotel was delicious everyday. Everything within walking distance- only used a cab to/from airport. Room was quiet at night even though we overlooked Broadway. Love the courtyard! Great time.
Stayed 3 nights in Oct 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
police had parking blocked and yelled at me about coming thru barricade to park. very rude they should have known that we needed to park. a window sign to flash like in a car pool line could be sent to patrons when this occurs
Stayed 2 nights in Oct 2024

6/10 Okay

Cassie

Stayed 2 nights in Oct 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Whitney

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We just returned from our girls trip to see Taylor Swift. I knew this weekend would be a busy one and came fully prepared to be patient and prepared for lines and minor inconveniences. However, I was disappointed that the hotel never received our request for early check in, still charged us 60 dollars, and then called to tell us the room was ready but didn’t bother to leave a message. The next morning at 7 AM (as the mother of two young children I could not wait to sleep in) security was pounding on our door and the front desk was calling us to ask who we were and how we got into the room. This was scary for two females traveling alone. 20 mins later, I received a message from the hotel noting that we had missed our check in the day prior and asking if we were still planning to visit. Also, our room was not serviced for FOUR days. We ran out of clean towels, makeup wipes, shampoo, conditioner, and had full trash bins. After repeatedly asking for service, someone knocked on the door at 4:00 PM on Saturday when we were getting ready for dinner. I think what was most disappointing was that after respectfully voicing our concerns, there was no effort made on staff’s part to remedy any of this or really acknowledge how problematic it was. The hotel was lovely, the interior rooms are so quiet, the beds are comfortable but I would’ve appreciated better customer service.
Stayed 4 nights in Oct 2024

10/10 Excellent

Cassondra

Stayed 4 nights in Oct 2024

10/10 Excellent

Cristin

Travelled with group
Great staff. Great location. Loved it!
Stayed 1 night in Oct 2024

6/10 Okay

Nasim

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Make sure your room is not facing the street. The area is too loud
Stayed 2 nights in Oct 2024

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Beautiful, clean, smelled great, several restaurants inside, excellent service. This is where we’ll stay in NOLA from now on.
Stayed 1 night in Oct 2024

10/10 Excellent

Marisa Escudero

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful from start to finish. Shout out to Caleb for being so helpful with recommendations for transportation. With all the street closures, it would’ve been impossible to get out of the FQ without him
Stayed 2 nights in Oct 2024