6/10 Okay
Renea
25 Oct 2024
Disliked: Staff & service, amenities, property conditions & facilities
The room I stayed in had no windows! No microwave! There was a mini fridge, but the hotel lost or ran out of keys to unlock. I couldnt store my food or use the mini bar so food spoiled. They offered food & drink voucher for their restaurant at hotel bar. But, seemed like kitchen was closed most of the day. Only open for short windows of time to get food. Room extremely small. The shower made noises throughout the night. No tub. Hotel forced us to pay $18 a night for amenities but none of the amenities were available except for a bottle of water. No bikes available. Not even sure what the other amenities were supposed to be. No cable or streaming service for tv so only a couple of channels available. Walls extremely thin! Could hear conversations in the hallway all night. 30 mins after checkin housekeeping &/or maintenance walked into my room unannounced without knocking using a key! Said they werent aware anyone was still in room and asked when I was leaving. Asked could they come in to check the room. All this while I was dressing! When I spoke to management, they said it was because I was an early check-in as if it was my fault. Staff seemed kinda snobby at check in to the point i had to ask a manager for assistance. Front desk staff couldn't figure out how to charge card due to the extra fees at check in not mentioned on the Expedia website. Hotel is in a great area. Free wifi. Walking distance to everything. They offer discounts on local tours. Cute hotel outside & lobby
Renea
Stayed 2 nights in Oct 2024