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The Pontchartrain Hotel

4.0 star property

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Photo gallery for The Pontchartrain Hotel

Property entrance
2 bars/lounges, rooftop bar
City view
View from property
Minibar, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Room service
  • 24/7 front desk

Explore the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • National World War II Museum
    ‪16 min walk‬
  • Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Port of New Orleans
    ‪3 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Minibar, in-room safe, desk, laptop workspace

Suite, Multiple Beds

  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Breakfast, lunch and dinner served

Virgin Hotels New Orleans

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  • Pet-friendly
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4.7 out of 5, Exceptional, (1290)
The price is €298
for 1 room
includes taxes & fees
14 May - 15 May
Virgin Hotels New Orleans

About this property

The Pontchartrain Hotel

Pet-friendly New Orleans hotel connected to a railway/underground station, a quick walk to Magazine Street
This smoke-free hotel features 3 restaurants, 2 bars/lounges and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, a business centre and a meeting room are on-site.
The Pontchartrain Hotel offers 106 accommodations with minibars and a safe. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Pontchartrain Hotel's great location gets high marks from our customers. During your stay, you'll be connected to a railway/underground station and just a quick walk from Magazine Street. Features include free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi
  • Enjoy American cuisine at Silver Whistle Cafe, one of the property's 3 restaurants and 2 bars/lounges
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the restaurant and the comfortable guestrooms
  • 7 minutes by foot from Magazine Street and a 3-minute drive from Ernest N. Morial Convention Center
  • Pets welcome for a fee
There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. The business-friendly The Pontchartrain Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

Silver Whistle Cafe – This café specialises in American cuisine and serves breakfast, lunch and light fare.
Jack Rose – This fine-dining restaurant specialises in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Bayou Bar – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Open daily.
Hot Tin – On-site rooftop bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 690 out of 1001 reviews
Rating 8 - Good. 193 out of 1001 reviews
Rating 6 - Okay. 62 out of 1001 reviews
Rating 4 - Poor. 32 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Mark

Stayed 3 nights in Oct 2024

4/10 Poor

david

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not clean, there was no ventilation in the room, they were old and musty, they charge you a ridiculous Resort fee that gives you little to nothing in exchange, the bathroom amenities were lacking, it was hard to adjust the temperature in the room. There's a cute Bar and Restaurant in the building that's probably their best asset.
Stayed 4 nights in Jan 2025

10/10 Excellent

Stacie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old romantic vibe not cookiecutter
Stayed 2 nights in Jan 2025

6/10 Okay

Jada

Liked: Cleanliness, staff & service, property conditions & facilities

Overall, an OK stay! Nice hotel for the price.

Overall, an OK stay! Nice hotel for the price. Front desk wasn't always all that friendly, but not unpleasant. Valet was always friendly and ready to suggest a restaurant! Hotel Restaurant/Bar kept music going until late in the night and people outside laughing/chatting until about 1am, all of which was pretty loud from our 2nd story, front facing room. Just thankful it didn't go on all night long! Try to get a room on one of the middle floors, if you can. Not too close to the rooftop bar or the bottom floor restaurant.
Stayed 3 nights in Jan 2025

10/10 Excellent

Noriko

Stayed 3 nights in Jan 2025

8/10 Good

KATHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Kathy

Liked: Staff & service

Lovely

Lovely older hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Alexander

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I decided to go to NOLA for a solo trip I knew I wanted to stay in a “boutique” property verses something large and commercial. The Pontchartrain came up in my search. The thing that attracted me right away were the aesthetics. I loved the colors and decorating style from the 1920s. I was not disappointed when I arrived! I loved my room. I loved the two restaurants I dined in regularly: 1. The Bayou and 2. The breakfast one across the hall (can’t remember the name). But try the grits, coddled egg and hollandaise breakfast with buttered toast. One of the most memorable breakfasts of my entire lifetime!! This hotel is also in a lovely location: the garden district, and a streetcar goes by right out front. I will definitely be going back to NOLA and this is where I will stay.
Stayed 3 nights in Nov 2024

4/10 Poor

Marines

Disliked: Cleanliness, staff & service
Worst costumer service specially housekeeping
Stayed 6 nights in Dec 2024

4/10 Poor

Robert

Stayed 5 nights in Dec 2024

6/10 Okay

Rajini

Travelled with family
Liked: Staff & service, room comfort
The location was great. The service was also good. The restaurants and live music was great. For the price it was a fine hotel. However, the room had a strong musky smell from how old the hotel was. An update is absolutely needed.
Stayed 4 nights in Dec 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely content

Beautiful, quirky, artful. Hot Tin rooftop bar had amazing views of the city. Jack Rose has excellent food and super cute decor. Loved coming back to the hotel at night to spectacular jazz in the bar. Would definitely stay here again
Stayed 3 nights in Dec 2024

6/10 Okay

Dan

Liked: Staff & service
Disliked: Property conditions & facilities
Not a well kept property, things like windows painted shut scream amateur hour. I had to request to have my room cleaned at 5:00 pm two day out of five. With the added "resort fee," not a good value at all!
Stayed 5 nights in Dec 2024

10/10 Excellent

Kylie

Stayed 1 night in Dec 2024

4/10 Poor

Kathrine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Once great, now terrible

We’ve stayed at this hotel many times since they opened/ remodeled. This will probably be our last stay. Previously this was the nicest 3 star hotel, a great value with lots of lovely touches. This stay was more per night with less amenities. Google now rates this hotel as a 4 star, yet they’ve gotten rid of room service, they no longer give a lagniappe and the rooms have not been taken care of. Additionally they charge a resort fee for things that either no one asked for or should just be included in the room rate. I’d rather spend twice as much and have a luxury hotel stay than spend 250$ a night for a mediocre one. Our room was small and cramped, there were cleaning supplies outside of our door, the toilet cover was wood? And the toiletries which are normally a perk of staying there were terrible. Really cannot get over how this hotel used to be the best but there are now lots of boutique hotels in New Orleans and we will try one of them rather than paying more for less amenities.
View from our room
Painted wood
Stayed 4 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle, Boulder

Stayed 3 nights in Oct 2024

10/10 Excellent

Parinaz

Stayed 2 nights in Dec 2024

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool Hotel

Beautiful! So much fun. Loved the rooftop bar.
Stayed 2 nights in Dec 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Amy

Stayed 1 night in Dec 2024