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The Pontchartrain Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Pontchartrain Hotel

Property entrance
View from property
Room, 1 King Bed (Clio) | Minibar, in-room safe, desk, laptop workspace
2 bars/lounges, rooftop bar
2 bars/lounges, rooftop bar

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Room service
  • Housekeeping
  • Pet-friendly

Explore the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Magazine Street
    7 min walk
  • National World War II Museum
    16 min walk
  • Ernest N. Morial Convention Center
    3 min drive
  • Belle Chasse, LA (BCS-Southern Seaplane)
    14 min drive

Room options

View all photos for Room, 1 King Bed (Clio)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Clio)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe) | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds (Euterpe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds (Erato)

Room, 2 Double Beds (Erato) | Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Erato)

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite (Thalia)

Family Suite (Thalia) | Minibar, in-room safe, desk, laptop workspace

Family Suite (Thalia)

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 King Bed (Calliope)

Suite, 1 King Bed (Calliope) | Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Calliope)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Polyhymnia)

Minibar, in-room safe, desk, laptop workspace

Suite (Polyhymnia)

  • Sleeps 4
  • 2 Double Beds

View all photos for City Room, City View

City Room, City View | Minibar, in-room safe, desk, laptop workspace

City Room, City View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Eliza Jane, in The Unbound Collection by Hyatt

Free WiFi
Air conditioning
Gym
Breakfast available
4.7 out of 5, Exceptional, (1001)
The price is €405
for 1 night
includes taxes & fees
9 Dec - 10 Dec
The Eliza Jane, in The Unbound Collection by Hyatt

About this property

The Pontchartrain Hotel

Pet-friendly hotel connected to a railway/underground station in New Orleans with 3 restaurants
This smoke-free hotel features 3 restaurants, 2 bars/lounges and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, a business centre and a meeting room are on-site.
The Pontchartrain Hotel offers 106 accommodations with minibars and a safe. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include dressing gowns, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Pontchartrain Hotel's great location gets high marks from our customers. During your stay, you'll be connected to a railway/underground station and just a quick walk from Magazine Street. Features include free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi
  • Enjoy American cuisine at Silver Whistle Cafe, one of the property's 3 restaurants and 2 bars/lounges
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the comfortable guestrooms
  • 7 minutes by foot from Magazine Street and a 3-minute drive from Ernest N. Morial Convention Center
  • Pets welcome for a fee
There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. The business-friendly The Pontchartrain Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

Silver Whistle Cafe – This café specialises in American cuisine and serves breakfast, lunch and light fare.
Jack Rose – This fine-dining restaurant specialises in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Bayou Bar – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Open daily.
Hot Tin – On-site rooftop bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1006 reviews" "
Rating 8 - Good. 194 out of 1006 reviews" "
Rating 6 - Okay. 55 out of 1006 reviews" "
Rating 4 - Poor. 25 out of 1006 reviews" "
Rating 2 - Terrible. 19 out of 1006 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Eusebio

Disliked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Annette

Travelled with family
Wonderful people and place
Amazing customer service. The valet and front desk employees went above and beyond to ensure a good stay. The rooms were very comfortable and we loved the historic building and decor. Convenient location in a quieter section of the city too.
Stayed 1 night in Aug 2024

10/10 Excellent

raiven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Friendly and helpful staff. On site restaurants were very convenient- i only had breakfast becuse i was in town for family and ate most meals with them. When i return to New Orleans, i will definitely stay here again.
Stayed 2 nights in Aug 2024

8/10 Good

Demi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Richard

Travelled with partner
Liked: Amenities
House keeping never serviced our room the 3 days we were there.
Stayed 3 nights in Aug 2024

8/10 Good

David

Travelled with family
Liked: Staff & service, amenities
Nice vibe and bar scene, staff very friendly and helpful. Rooms have seen better days. Housekeeping could be better, furniture needed a good dusting. Overall would stay again.
Stayed 2 nights in Aug 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Aaliyah

Travelled with partner
Liked: Staff & service, amenities
This cute hotel was adorable and had me fully emerged in New Orleans and I loved it ! We caught thr trolly to bourbon nightly and walked to frenchmen street. I had my Birthday dinner at Jack Rose and loveed it ! The vibe was everything the drinks were great I had a come get it bay ! I lobed the rosemary lamb chops and my baby had the fettuccine Nero ( black noodle alfredo pasta and it was good and the best thing was the rabbit sausage… On my birthday I went to the Hot Tin cafe . The rooftoop bar that we seen the whole town came to conquer. Everynight the line was long outside the elevator.. the view was amazing and it was just a vibe but not very big so just be aware.
Stayed 4 nights in Jul 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was first rate. Iconic ambience in the Garden District with an excellent jazz shows nightly in the Bayou Bar. What's not to like?
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Cameron

Stayed 1 night in Jul 2024

10/10 Excellent

Karen

Stayed 2 nights in Jul 2024

10/10 Excellent

CLAIRE LUNDBERG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Escape from the Chaos
I had just spent a long weekend in the quarter and my flight home was canceled. I’d had enough of the smell and noise in the quarter so I picked this hotel in the lower garden district. I feel like I’ve discovered a hidden gem. It’s so pretty inside. My room was huge. My entire stay here was lovely!!
Stayed 1 night in Jul 2024

10/10 Excellent

Francesca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic flair & convinces to breakfast and night life.
Stayed 2 nights in Jul 2024

8/10 Good

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pontchartrain Hotel
Nice hotel in a great location in the Garden District of NOLA. Very convenient to street car stop.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tim, ALTOONA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Dawn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Perfect for a quick weekend.
Stayed 1 night in Jul 2024

10/10 Excellent

Shaina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, amazing bars and amazing food. It was a one stop shop and I would have been happy to never leave the hotel as the amenities were that great. Will definitely recommend this hotel to anyone staying in NOLA and would love to stay here again
Stayed 2 nights in Jun 2024

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love… Love… LOVED IT!
Stayed 4 nights in Jul 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. Great location to the Garden District. The room was very well decorated and air conditioning worked great!
Stayed 2 nights in Jul 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Lane

Travelled with group
Liked: Cleanliness
Stayed 1 night in Jul 2024